Upscale Bar Surveillance Case Study

Author: Carlton Purvis, Published on Mar 06, 2014

We talked to a manager at a prominent D.C. bar about how they use surveillance and how the system has already paid for itself, by stopping a man from filing a frivolous lawsuit.

The Bar

The bar/restaurant is part of a well-known chain in the D.C. area. It is frequented by politicians and a notable happy hour spot. In fact, one of its locations is one of the top grossing restaurants in the nation.

** ****** ** * ******* ** * ********* *.*. *** about *** **** *** ************ *** *** *** ****** *** already **** *** ******, ** ******** * *** **** ****** a ********* *******.

The ***The bar/restaurant is part of a well-known chain in the D.C. area. It is frequented by politicians and a notable happy hour spot. In fact, one of its locations is one of the top grossing restaurants in the nation.

[***************]

The *********The bar uses a **-******* ****** *********** ******** ** *****’* **** *** ***** ***** ** **** they ** **** * ********** *** ****** ********* ******. ** says **** ****’* **** ******* ** *** ***** *** ** enable **** *** *** **** *** **** **** ** ***** is ***.

“** *** ***** **** * ****** ********** *** ** **** an ***** ******. ** *** ***** ****** **** ***, **’* because ** ******, ** **’* ******* ******* ***** **. **’* not ***** ** ****** ** *** ****** ** ********* ****** too ** **’* **** ********* **********,” ** ****.

*** *** **** ****** ** ****** *******, **** ******, ****** at ********* *** *****, ******* ***** *** **** (** ***** both ********* *** *********), ** *** **** ******, ******** ******* in *** *******, *** **** **** ** *** ********* (***** is * **** **** ***** ** *** ******** ** ** event ***** ** *** ***).

** **** *** *** ****** ** **** ***** ******* **'* been ******** *** **** *** "*****'* *** *****, *** *****'* some ********* ***** *** ***** *** ** ***** *** ***** House" ******.

Retention ****Because they don’t have to review footage that often for major things, he says footage is kept for 10 days. They look over an incident at least once a week, but he can't think of any cases where anything has happened, and they were scrambling to find footage.

"* ******** **** ******** * ******** *** **** ** **** something ******** ** *** *****, ** **'** **** *** ** back *** *** **** **** **** ******* *****. ******* ****'** exaggerating*** **'* ********* **** *** ** ****** ** *******," ** said.

The ****** *** *** ** ****

**** *** *** ***** *** *** **** ** ****** ** serious ********* ****** ***** **** **** ****** ** ****** *****. He **** **** ****** ***** **** *** ************* **** **** do *** *********, *** ***** ******* ****** *****.

“***** *** ****** ** ****** *** *** ******* **** *** affiliated **** *** *****, ** **** ****** ** ***’* ***** it **** ** *** ** **** *** *** ** ***** people *** ****** ** **** ***** ** ***** ******* **** people *** ** *** **** *** ** *** **** ** next ****,” ** ****, **** ****** **** **** ****** ***** turn ****** ****. "***** *** **** ***** **** ****** ****** come, *** *** **** ****** **** ** ** ***** ** look ** ** *****."

**** ************ **** ***** *** “**** *** *****” ********, *** that’s **** ** **** **** **** ** ** **. ***** things *** *** * ********, ** ****. **** *** *** person *** **** **** * ****** **** **** *** *********. The ********* ****’* **** ** ** *** *** ** *** night. **** ******** *** ******* ** ******* *** ****** ***** left * **** ** *** ***.

** **** *** ****** ****** **** *** ****** ** ***** once ***** ** ******** **** ******** **** ** ***** ******* with *** *******. * *** ******* *********** *** ******** **** ** *** ** *** *******. ***** ************ ****** the *********** *** *** ******** **** ******** **** *** **** on *** **** **** ** ******. ** **** **** ***** was * ******* ** *** **** **** ************ *** ***’* story ** *** ******* ** **** ********* *** ***’* ******.

*** *** **** **** ** *** ********** *** **** ******* with ** *** ** * *****, *********** ** ***. ****’* when **** ******** ******** *** ***** *** *** *** *** was *****. ******* ** ******* *** *** *** *****, **** manager ** ****** **** *** *** **** **** ** *** lying *** **** ** *** ******* ** *** ****. **** never ******** ** ***** *** *****, *** *** *** ***** returned ** ***** * ****. *** ********** *** *** * policy ** **** ******* ********* *** ** ***** ** *********.

*************, *** ***** ***** ** ****** ** *** *************, * hundreds ** ********* ** ****** ************ ****** ****’* ********* *** cameras ******.

********

*** ***’* ******** *****’* ****** ****** *** ******, ** **** because **’* ******** **** ****** ****** ******. *** *** *** three ****** *** *** ******* ******** ** **’* ********* ** have *** ***** **** *** *** ****** *** ********* *** for ***** ******** ****** ****.

Damage ** *******

******* ***** ** * ***, *** ******* **** ****** ***’* try *** ****** ***** *******.

“** *** *** **** ****** **** ****** ***’* *** ** them, *** **** *** **** ****** ***’* **** **** ****’** there,” ** ****. ************, ** **** **** *** ** “******* establishment” ** **** ******* “* **** ***** **** ** *****.”

** ***, ******* *** ******* **** **** ******* ******* *** unknown *******. **** *** *** **** ** ********** ** *** company *** *******. **** ******* * *** ****** *** *** a ****** **** ****** ************ ********** *** *** *** ****** running.

Comments (7)

"A customer will complain a waitress was rude or that something happened on the floor, so we'll just run it back and see what they were talking about."

Unless its the kind of a place that waitressess often make obscene hand gestures (we got 'em down here), this 'rudenesss' check would imply audio or at least advanced lip reading. In DC what with them backroom deals and filibusters and what have you, I can't imagine the police would look too kindly on that sorta thing?

Besides, you never know if Monica or Linda could be at one 'em tables... ;)

It's my experience that an experienced restaurant manager can tell the difference between good service, bad service, rude service, and polite servers attempting to wait on rude customers, all based on body language alone. Expeditiers or wait captains are trained to notice problems from across the room, after all.

Ari, you're right, 'round here a good bossman don't even need a video to know who's up to no good... On the other hand neither a yea nor nay from the byliner leaves me curious...

Isn't it kinda strange that video recording is legit in so many more situations than audio, esp. when you consider how much more (usually) video conveys? The way I see it video records what we do, but audio records what we think, and so can be the more damning of the two...

They're reading body language, not recording audio.

Did you happen to ask if they utilized POS integration to help keep their employees honest? Especially in a large/higher end hospitality application employee theft/sweethearting is usually present.

Brent, we talked about that briefly. There is no POS integration. They just match the time on the camera with the time on the register if they're looking for something.

I would have thought that some form of POS integration was a must. They say they got the cost of the system back by avoiding one lawsuit, with POS integration they would see revenue climb and detect the theft and fraud that will be going on but that no-one will be even detecting.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Most Recent Industry Reports

The IP Camera Lock-In Trend: Meraki and Verkada on Jan 18, 2019
Open systems and interoperability have not only been big buzzwords over the past decade, but they have also become core features of video...
NYPD Refutes False SCMP Hikvision Story on Jan 18, 2019
The NYPD has refuted the SCMP Hikvision story, the Voice of America has reported. On January 11, 2018, the SCMP alleged that the NYPD was using...
Mobile Surveillance Trailers Guide on Jan 17, 2019
Putting cameras in a place for temporary surveillance where power and communications are not readily available can be complicated and expensive....
Exacq Favorability Results 2019 on Jan 17, 2019
Exacq favorability amongst integrators has declined sharply, in new IPVM statistics, compared to 2017 IPVM statistics for Exacq. Now, over 5 since...
Testing Bandwidth Vs. Low Light on Jan 16, 2019
Nighttime bandwidth spikes are a major concern in video surveillance. Many calculate bandwidth as a single 24/7 number, but bit rates vary...
Access Control Records Maintenance Guide on Jan 16, 2019
Weeding out old entries, turning off unused credentials, and updating who carries which credentials is as important as to maintaining security as...
UK Fines Security Firms For Illegal Direct Marketing on Jan 16, 2019
Two UK security firms have paid over $200,000 in fines for illegally making hundreds of thousands of calls to people registered on a government...
Access Control Cabling Tutorial on Jan 15, 2019
Access Control is only as reliable as its cables. While this aspect lacks the sexiness of other components, it remains a vital part of every...
Avigilon Favorability Results 2019 on Jan 15, 2019
Since IPVM's 2017 Avigilon favorability results, the company was acquired by Motorola and has shifted from being an aggressive startup to a more...
Gorilla Technology AI Provider, Raises $15 Million, Profiled on Jan 15, 2019
Gorilla Technology is a Taiwanese video analytics manufacturer that recently announced a $15 million investment from SBI Group, saying this...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact