Upscale Bar Surveillance Case Study

By: Carlton Purvis, Published on Mar 06, 2014

We talked to a manager at a prominent D.C. bar about how they use surveillance and how the system has already paid for itself, by stopping a man from filing a frivolous lawsuit.

The Bar

The bar/restaurant is part of a well-known chain in the D.C. area. It is frequented by politicians and a notable happy hour spot. In fact, one of its locations is one of the top grossing restaurants in the nation.

** ****** ** * manager ** * ********* D.C. *** ***** *** they *** ************ *** how *** ****** *** already **** *** ******, by ******** * *** from ****** * ********* lawsuit.

The ***The bar/restaurant is part of a well-known chain in the D.C. area. It is frequented by politicians and a notable happy hour spot. In fact, one of its locations is one of the top grossing restaurants in the nation.

[***************]

The *********The bar uses a **-******* ****** *********** ******** ** *****’* know *** ***** ***** he **** **** ** have * ********** *** motion ********* ******. ** says **** ****’* **** because ** *** ***** how ** ****** **** and *** **** *** that **** ** ***** is ***.

“** *** ***** **** a ****** ********** *** we **** ** ***** system. ** *** ***** system **** ***, **’* because ** ******, ** it’s ******* ******* ***** in. **’* *** ***** to ****** ** *** camera ** ********* ****** too ** **’* **** recording **********,” ** ****.

*** *** **** ****** 20 ****** *******, **** Nuvico, ****** ** ********* and *****, ******* ***** the **** (** ***** both ********* *** *********), in *** **** ******, multiple ******* ** *** kitchen, *** **** **** of *** ********* (***** is * **** **** leads ** *** ******** or ** ***** ***** at *** ***).

** **** *** *** sticks ** **** ***** because **'* **** ******** for **** *** "*****'* too *****, *** *****'* some ********* ***** *** would *** ** ***** the ***** *****" ******.

Retention ****Because they don’t have to review footage that often for major things, he says footage is kept for 10 days. They look over an incident at least once a week, but he can't think of any cases where anything has happened, and they were scrambling to find footage.

"* ******** **** ******** a ******** *** **** or **** ********* ******** on *** *****, ** we'll **** *** ** back *** *** **** they **** ******* *****. Usually ****'** *************** **'* ********* **** can ** ****** ** talking," ** ****.

The ****** *** *** ** ****

**** *** *** ***** had *** **** ** crimes ** ******* ********* happen ***** **** **** needed ** ****** *****. He **** **** ****** tapes **** *** ************* than **** ** *** incidents, *** ***** ******* people *****.

“***** *** ****** ** people *** *** ******* know *** ********** **** bad *****, ** **** though ** ***’* ***** it **** ** *** go **** *** *** if ***** ****** *** trying ** **** ***** or ***** ******* **** people *** ** *** know *** ** *** them ** **** ****,” he ****, **** ****** that **** ****** ***** turn ****** ****. "***** are **** ***** **** famous ****** ****, *** you **** ****** **** at ** ***** ** look ** ** *****."

**** ************ **** ***** for “**** *** *****” purposes, *** ****’* **** if **** **** **** to ** **. ***** things *** *** * priority, ** ****. **** had *** ****** *** they **** * ****** card **** *** *********. The ********* ****’* **** it ** *** *** of *** *****. **** reviewed *** ******* ** realize *** ****** ***** left * **** ** the ***.

** **** *** ****** system **** *** ****** at ***** **** ***** an ******** **** ******** when ** ***** ******* with *** *******. * man ******* *********** *** ******** **** ** *** in *** *******. ***** surveillance ****** *** *********** man *** ******** **** standing **** *** **** on *** **** **** it ******. ** **** case ***** *** * witness ** *** **** that ************ *** ***’* story ** *** ******* on **** ********* *** man’s ******.

*** *** **** **** to *** ********** *** next ******* **** ** arm ** * *****, threatening ** ***. ****’* when **** ******** ******** the ***** *** *** the *** *** *****. Instead ** ******* *** man *** *****, **** manager ** ****** **** the *** **** **** he *** ***** *** that ** *** ******* to *** ****. **** never ******** ** ***** the *****, *** *** man ***** ******** ** filed * ****. *** restaurant *** *** * policy ** **** ******* equipment *** ** ***** of *********.

*************, *** ***** ***** to ****** ** *** establishment, * ******** ** thousands ** ****** ************ scheme ****’* ********* *** cameras ******.

********

*** ***’* ******** *****’* really ****** *** ******, he **** ******* **’* actually **** ****** ****** inside. *** *** *** three ****** *** *** several ******** ** **’* important ** **** *** place **** *** *** stairs *** ********* *** for ***** ******** ****** food.

Damage ** *******

******* ***** ** * bar, *** ******* **** people ***’* *** *** damage ***** *******.

“** *** *** **** enough **** ****** ***’* get ** ****, *** most *** **** ****** don’t **** **** ****’** there,” ** ****. ************, he **** **** *** an “******* *************” ** they ******* “* **** rowdy **** ** *****.”

** ***, ******* *** cameras **** **** ******* working *** ******* *******. They *** *** **** an ********** ** *** company *** *******. **** ordered * *** ****** and *** * ****** with ****** ************ ********** get *** *** ****** running.

Comments (7)

"A customer will complain a waitress was rude or that something happened on the floor, so we'll just run it back and see what they were talking about."

Unless its the kind of a place that waitressess often make obscene hand gestures (we got 'em down here), this 'rudenesss' check would imply audio or at least advanced lip reading. In DC what with them backroom deals and filibusters and what have you, I can't imagine the police would look too kindly on that sorta thing?

Besides, you never know if Monica or Linda could be at one 'em tables... ;)

It's my experience that an experienced restaurant manager can tell the difference between good service, bad service, rude service, and polite servers attempting to wait on rude customers, all based on body language alone. Expeditiers or wait captains are trained to notice problems from across the room, after all.

Ari, you're right, 'round here a good bossman don't even need a video to know who's up to no good... On the other hand neither a yea nor nay from the byliner leaves me curious...

Isn't it kinda strange that video recording is legit in so many more situations than audio, esp. when you consider how much more (usually) video conveys? The way I see it video records what we do, but audio records what we think, and so can be the more damning of the two...

They're reading body language, not recording audio.

Did you happen to ask if they utilized POS integration to help keep their employees honest? Especially in a large/higher end hospitality application employee theft/sweethearting is usually present.

Brent, we talked about that briefly. There is no POS integration. They just match the time on the camera with the time on the register if they're looking for something.

I would have thought that some form of POS integration was a must. They say they got the cost of the system back by avoiding one lawsuit, with POS integration they would see revenue climb and detect the theft and fraud that will be going on but that no-one will be even detecting.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Most Recent Industry Reports

Facial Recognition Systems Fail Simple Liveness Detection Test on May 17, 2019
Facial recognition is being widely promoted as a solution to physical access control but we were able to simply spoof 3 systems because they had no...
Inside Look Into Scam Market Research on May 17, 2019
Scam market research has exploded over the last few years becoming the most commonly cited 'statistics' for most industries, despite there clearly...
Maglock Selection Guide on May 16, 2019
One of the most misunderstood yet valuable pieces of electrified hardware is the maglock. Few locks are stronger, but myths and confusion surround...
Panasonic 32MP Multi Imager Camera Tested (WV-X8570N) on May 16, 2019
Panasonic has released their first multi imager models including the 32MP (4x4K) WV-X8570N, claiming "Extreme image quality for evidence capturing...
Trump Signs 'Huawei Ban' - Executive Order Targeting Foreign Adversary Technology on May 16, 2019
US President Donald Trump has signed an executive order targeting technology provided by 'foreign adversaries', in what is widely being called a...
Bank Security Manager Interview on May 15, 2019
Bank security contends with many significant threats - from fraudsters to robbers and more. In this interview, IPVM spoke with bank security...
Milestone XProtect 2019 R1 Tested on May 15, 2019
For the past few years, Milestone has released quarterly software updates XProtect VMS platform. What is new and how much impact do the updates...
San Francisco Face Recognition Ban And Surveillance Regulation Details Examined on May 14, 2019
San Francisco passed the legislation 8-1 today. While the face recognition 'ban' has already received significant attention over the past few...
Security Fail: ASISNYC Auto Emails Passwords In Plain Text on May 14, 2019
ASIS NYC automatically emails a user with the password the user just entered, in plain text, when one registers for the site / event, as the...
Hikvision VP On Muslim Oppression on May 14, 2019
Hikvision has won tens of millions of dollars, at least, in direct contracts with the Chinese government that oppresses Muslims, including a forced...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact