Issues often arise with surveillance systems located far away. The problem is that it may take more time to travel to the site than to actually fix the issue. Worse, the end user onsite may have a hard time understanding your instructions over the phone. It would be easier to just show them first. In these situations, Remote Access Utilities are very useful technology for integrators and manufacturers to use.
Remote access utilities allow a computer to connect to another computer from a remote location, and 'see' what that computer is doing. There are a variety of these solutions available in the market, and thanks to the 'traditional IT marketplace' driving development, some are considered mature and reliable technologies. In this update, we examine the most commonly used remote support utilities types and compare some attributes of each.