No Charge for IP Video Software SupportBy: John Honovich, Published on May 09, 2009
While IT departments are accustomed to paying for ongoing support of their software (15%-20% annually of the purchased price is common), security buyers are not. As such, resistance to what is perceived by many as a new and unjustified charge is common. In a new marketing piece released, Vicon is trying to capitalize on that sentiment by declaring that it will never charge any ongoing license fees [link no longer available].
[Update: Vicon document is no longer available.]