Monitoring Contracts Examined

Author: Brian Rhodes, Published on Feb 12, 2012

Contracts for monitoring intrusion detection / alarm monitoring systems are one of the most fundamental elements of using such solutions. The terms and conditions in those contracts have a significant impact on the cost and flexibility to the user and the profitability of the provider. In this note, we examine the key issues and common problems found in renewal clauses, notification of terminations and penalties for termination.

Pricing / General Terms

***** ********** ******** *********** ***** ********** *** **** ** *** monetary ****** *** ***** ***** ** ******* ** ** ***** accident: ** *** ******* ******, *** **** ** ********** ***** systems ** ******** ***********.

* **** ****** ‘************’ ***** ** $** ** ******* ***** intrusion ********* *** ***** ********** ** **** ********* **** *** approach *** **** *********** **** ** **** *********.

** * ******* **** ***** ****** ***** $**** - $**** to ********, ****, *******, *** *********, ******** ****:

  • ****** *** **** ** *** ****** ******* ** *********** ** many ******
  • ********** ******** ***** ** ** – ** ****** *** ******** proposed ** ******* *** ************ ***** ** *** ****** ********* and *******, *** ***** ****** *** ******** ****** ** ‘**********’ in *** ***********.

****** ******** *********

** ** ***** ****** **** *** ********* ********* ** *** always ********* ** *** ***** ** *** ********** ********, *** that ***** ********* ** *** ****** ********** *** ** ***** to ** ********** ** *** ******** ******** ********.

********** ********** *******

*** *** ******* ********** ******* ** ‘**********’ *** ****** – that **, ** ******** ******* *** ********* ***** ******* **** from *** *****- ******* ** ******** ****** ******* **** $** - $** *** *****, *** ***** *****. ******** **** *** vast ******** ** ******* ********** ******* (*** **** **** ****** regional ********** *******) ******** **** ******* *** *********** **** *** party ********** ********* ** ********* *****. *********, *** *********** ********** company ***** **** $* - $* ******* *** ********* *******.

**** ******* ** ***** ** ********* ******* ** *** ***** dealer/installer, *** **** ******** *** *** ************** **** ** ******** account ********* *** ******** **********.

*** ******* *** *** ********* ***** ****** ** ******* ************* of * ********** ********** ******* ** **** * ****** ** specific ******** ********. ** **** *****, *** ***** ****** ** disabled *** *** **** ********** ******* ** ********* ** ************.

* ********** ****** ** **** ****** ******* *** *** ****** industry ** *** ****** ************ *** ********* ******* ******** ** ‘locking * ***** ***’ ** **** * ****** ** ** cannot ** ************ ** **** **** ******* ********** ****** ****** the ******* ********** ********. ******* ** ******* ** ‘*************’ ********, often *** **** ********* ****** ** ******* **** ***** ** the ****** *********** ** ********* *********** ********.

******** ** ********** *********

*** ******** **** ** ********* *** ***** *** ****** ** monitored ** ******** ******* ** ** * ** * *****. This ****** ** ******** ********* ** ********** ********** ** **** the ***** ****** *** ******* ******* *** ********.

*** *** **** ** ************ *** **** ******, ******** ******* ‘***** *** **********’ *** ** ***** *******. ** **** *******, *** ******** **** ** *** * ***** (3) *****.

********** ** **** ******** *** ****** ********* **** *** ******** language ** *** ********. *** *******: ***** ***** ******, ***** deployed ** *** ********, ** ********** ** ***** ************ *********** conditions ** *** ****** *** ******** *** *** *** ******** appealed ************. *******, ********* *** ***** ************* **** *** ***** to *******. * ****** ***** ************** ** ** ‘**** *** contract ** * ********, ** ****** **** *****’ ****** ******* resolution.

**** ******* ******

******* *** **** ********, *** *********** **********, ******* ** *** monitoring ******** ** *** ‘**** ******* ******’. **** ** ** excerpt **** ** ****** ********:

"*** ******* **** ** **** ******** ** *** ***** (*) years. *** ***** ********** *** ************ ******** **** ***** **** the ********* ** ********* *** ** ***********, *** **** *** necessary ************** ********** ** *********. **** ******** **** ************* ***** for ********** ****** (**) *** ***** ****** ********** ** ****** party's ******* ****** ** ***** ****** (**) **** ****** *** end ** *** ****-******* ****. ** **********, **** ******** **** on *** **** *** ** *** ****-******* ****."

** *** ******* *****, ***** ***** (*) *****, *** ********** contract ‘**** ******’ *** ********** ****** (**) **** *******, ***** the ************ ********** *** ***. ** **** ********, ‘**** *****’ cycles *** ********* ******* *** * **** ** *****-**** *********.

************ ** ***********

*** ************* ********** **** **** ** *** ** ***** ** ‘successfully’ ****** ** **** ******** ********. ***** *****, **** **** of ******* ************ (*** *********** ******* *******) **** ** ****** to *** ********** ******* *** ********* **** ****** ** ******** prior ** *** ****** ******** ****** ****. ** ** * common ********* *** ******** ******* ** ******* ** ****** * monitoring ******** ****** *** ‘*** ****’, *** *** ***** *** ‘notification ********’ *** **** ********** ‘**** *******’ *** ******* ******* interval.

********* *** ***********

******* *** ******** **** *** ******* *********:

*** ***** **** *** ******* *** ***** **** ******** *** BASED ** **** ********* ** ******* *** ** *** *** THE ******** *** ***** (*) **** *****. ***********, *** ***** THAT: ** *** ********* **** ******** ****** *** ****** **** YOU **** *** ** ** ****** ***** ** **% ** THE ******* ** ** **** ** *** ****** *** ********* INTITIAL ***** (*) **** **** ** **** ********. **** ****** IS ****** **** ******* *** ** *** * *******."

*** **** ****** *** ‘***** *********** ***’ ******* ** ******* equal ** **% ** *** ***** ** *** ********* ***** (3) **** ********. ***** ********* *** ****** ********* ********* ******** upon *** ******* ** *** ********.

** ** ********* ** ********** ***** ****** ******** ** ******* contracts ** **** *** ******* ******** ****** ***** ********* *** be **********. *** ********** ********* ***** *** ****** ** **** monitor ******** **********, *** *** ***** *** ******** ******** ** those ******** *** **** ************* **** *** ******** ** *** next.

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