Hosted and Managed Access Control Statistics

By: Brian Rhodes, Published on Aug 19, 2014

'Cloud' access control - how many integrators are offering it? Why?

And for those that do, are they favoring hosted or managed options.

In the industry's first survey of integrator's adoption of cloud access control, IPVM reveals usage and in-depth commentary.

'*****' ****** ******* - how **** *********** *** offering **? ***?

*** *** ***** **** do, *** **** ******** hosted ** ******* *******.

** *** ********'* ***** ****** of **********'* ******** ** cloud ****** *******, **** reveals ***** *** **-***** commentary.

[***************]

Key *********

*** ******** ***** ******* hosted ** ******* ****** control.

*******, ** ***** **** do, ******* ** ******* the ********* ****** **** the ****** ******* ****** option:

** **** * ******** look ** ***** ******** in *** ******** **** follow.

Neither ****** ** * '****-****'

* ******** ** ********* are *****: **** **** neither ****** ** ******* access. **** ***** *** limited appeal ** ****** *******, since **** ****** ******* customers *** *** ******* for ******* *******:

  • "** ** ***. *** customer **** ** ********* medium ** ***** ************* where ** ******* ******* are * ****** ********."
  • "**. ** ******* ** do *** ******* **** end ***** ******* **** hosting ** **** ********** when ******** **** *********** installation. ** ** *** try ** **** *** customers ********* **** ******** us **** **** ****."
  • "** ** *** ***** managed ****** *******. *****'* fit *** *** ******** type, *********, **********, *********."
  • "** **** *****'*  **** sense ******* *** ********* assign ****** ********** ********** to ***** *********."
  • "** **** **** *******, but ** *** ***** any ********."

***** ****** *** ******** is ***********, ******** ** 'managed' ******** *** *** insignificant:

Managed ******* *******

******** ************, **** **** 1/3rd ** *********** ****** they **** ****** ****** control ********** ********. **** responses *** ** ** at ***** ******** ********** and * **** *** for ********* ******* *** help ** ********* ***** system, *** ************* **** 3rd ***** ******* ** willing ** *** ***** own ******* ******** ******:

  • "** ***** ******* ****** control, ******* ******** ***'* like ***** ********* ******* of **** ******** *********."
  • "***, ** *** **** successful. ** ****** ******* has **** ******* ****** control *** ***** ** years **** **** ********** had ** **** ******** via ******. **** **** two ************** ******* **** time **** ********* ** remote ***** ** ****** control ********."
  • " *** ******* ******** ** the ******* **** **** we **** ***** ***** us *** ******* ** take **** ** *** customers ***** ***** **** still **** ********* ** all ***** *********. **** allows ** ** **** together **** *** ******** and **** * ******* relationship **** **** ** it ********* ********* ******."
  • "*** ******* ********* *** ****** by *** ***** ** the ********, **** *** users **** ***'* ****** their ******* **** ****."

Hosted *** ***** *** *****

***** ***** ********* ********** on *** ********, ******** was ***** **** ***** end-users are *** **** ****** customer, ***** ******** ********** resources *** *******:

  • "***. ********** ********** ** the ******* *************. *** installs **** * ******** for **** ******* ** a ******** ***** ** site **** *** ****** it *******."
  • "**'* *** *** *********, but *** ******* ******* or *** ********* **** no ** ** ********* staff **** *** * good ***."

Hosted ******* *** *******

** *** '******' ****** control, ***** * ***** based ****** ***** *** central ********** ******** ****** than ***** ****** ** servers, ****** ** ********. Less **** **% ** responders **** ****** ******, and *** ** ***** declare ** * ********** venture. **** ******* ****** solutions **** **** **** pricing *** **** ** customer ******** ** *********** for **** *****:

  • "** **** *****, *** most *** ***** ** not **** *** ********* payments."
  • "** **** ** ** would ****** *** *** side, ** *** ***** a ******* ****."
  • "** ***** * ****** solution. ** ** **** to **** *** ********* on *** ******* *******. It's *** *** ********* but *** ******* ******* or *** ********* **** no ** ** ********* staff **** *** * good ***."
  • "** ***** ****** ****** control ************ ********* ************. ** also ***** * ******* service *** ****. ***** they *** **** ***** based, ** ** *** need ** ***** ********** cost ** **** **** standing ** *** *** servers *** ******* ************."
  • "*****, *** ****, **** to *** ***** ** push **."

*******, ***** *** **** integrators **** * ********* experience **** *** ********, calling ** **********:

  • "**** ***************** **** *** **** providers. ** ** * great ********. **** **** for **."
  • "** *** *** *** hosting **** *** *** modules *** ** ** a ***** ******* *** our *********."
  • "******* **** ** ******* and ** *** ****** to ** * ******** product *** *******."
  • "** **** ***** *** hosted ****** ******* *** are ******* ** ******** it. ** *** ** good."

Comments (3)

I think that the major players in hosted/managed access control don't think of themselves as "integrators" and probably aren't well represented in this survey.

Companies that specialize in hosted/managed access (such as Kastle) are very popular with some clients, particular property management firms who operate large high-rise buildings. These companies often manage the electronic building directory and visitor management systems in addition to the access control so that when a new employee is added, they appear in all systems automatically.

I have several clients who use hosted/managed access to whom I have pointed out the great cost savings that could be achieved if they bought and managed their own systems. Often the payback period is six months or less. My arguments have mostly fallen upon deaf ears - most of these clients love the managed access concept and are happy to pay the extra costs for it.

What are the providers charging, and how do you account for a customer's own management costs? I've seen a wide variation in SaaS monthly fees and am curious.

I am unable to provide information on what specific providers are charging, but as I recall, monthly charges in the range of $200 to $300 per month per card reader controlled door are common.

There are also additional charges when the number of transactions (card add/deletes, report requests, etc.) exceeds a certain number per month. All I know is, when I have done assessments for clients that use this type of service, the amount being spent annually seems jaw-droppingly high to me.:)

These providers contend that the end-user saves time by outsourcing the management of the system to someone else and that this offsets the monthly costs. However, many of these providers now have "web portals" where the end-user must type in cardholder name, doors to which the cardholder has access, days and times access is allowed, etc. If the end-user has to do most of his own data entry, how much time is actually saved?

Perhaps IPVM can have one of its reporters contact some of the major players in this space to validate the monthly costs I have stated and to hear their take on the benefits of managed access versus a user-owned and managed system.

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