Surveillance Warranty Terms Reviewed

Author: Brian Rhodes, Published on Feb 27, 2012

While often overlooked upfront, warranty terms have a big impact on long term costs and support. Plus, the length of warranties and the specific conditions, such as start date, can vary widely. In this note, we examine the warranty terms offered by integrators for surveillance installations. We asked integrators "What is the typical warranty length you provide to customers for new video surveillance systems? Why?" and let them respond with details.  Some important trends emerged:   

These results also show that warranty terms are commonly determined in the following ways:

  • *** **** ****** ******** ****** *** '* **** ***** *** 1 **** *****', *** ********** *** ********.
  • *********** ****** ******** ***** ****** ************'* **********.
  • ** **** *****, ******* ***** *** ******** ** *** (******) 
  • ***** *** *** ** ************ *** ******** ** *** **** by *** **********
  • ***** *** ********** ** ******** ****** ********** ********

Laws *********** ******** *******

** **** *******, *** ******* ******** ****** ** ********** ** law. *** ******* ** ******, ** ********* ****/**/** (*** **** *) **** **** ****** ** *** ***** **** purchase.  ** ******** **** ****** ******* ********* ** *** *****, the ******** ***** ** ****** *** ************.

****** ************** ** **** ********* ********* ******* ** ******** ********* ***** * **** ************'* ******************* ** *** *****.

Typical ******** *******

*********** ****** **** * ******** ****** **** ****** *** **********'* hardware ******** ******, *** ********** *** ***** *** * ******* period ** ****. *** ********* ****** **** ** **** ************ errors **** ** ********** *******, *** ********** ******** *** *** the '*****' ** *** *********. 

  • "* **** *****/***********, ** **** ******* ****** ************ ********** **** labor **** ****."
  • "* ***** *** **** ** *** ** ** *** ************ warranty *** * **** *** ******."
  • "************'* ******** ** *********. ** **** ** *** *****."
  • "* **** ** **** *** ***** ****** *** ******** ******** on *****."
  • "** ***** *** ******** ******** ** *** *********. ***** * year."
  • "***** ** ************ ********. ************ ******* ****** ** ** = one ****."

** ******** ***** ***** ** ******** ****** ** ****, *** manufacturer **** ******* ** ****** *********. *** ********** **** ************ the ******** *******, *** *** ** **** *** ************ ******* to *** ********. ** ** ***** ****** **** ************'* ******** policies ** *** ***** ******* *** ***-**** ** '******* ********* replacement' - *** ********* *********** ** *** ******* ********* - when ****** ********* ** ***** **** *** ******** *******.  

Beware ** ******** *****

* *** ******** ********* ******* **** *********** ***** ************* *** ********* ************ ********** ******* ********* *****. 

  • "* ******, **** ** ************ ** ******."
  • "*** **** - ******* ******. **** ** ******** * ********* situation ** ********* **** ** ** *** ******** *** **** lithos ** *** ********* **** ******** ** * ***** ** more - *** *** ******* **** ****** *** ****."
  • "*** ****, ** ** ** *** **** **** ** *** the ********** **** *** ********** ** *********"
  • "* **** ***** *** *****. **** *** **** *** ******** for **+ ***** ** *** ******* ** *******."

***** * ******** ******** ** *********** ** ****, *** ***** should ****** **** **** ******* *** **** ******** ** *** warranties **** ********. *** ********, ** * ****** ****** * 3 **** ********, *** *** **** ****** *** *** *** a *** ****** ** ** ***** ** *** ****** ****.

Negotiated ******** *****

******** ***** *** ***** * ***** ** ***********, ********** *** larger *****. **** ********* **** **** ******* ******** ******* ** RFP ** *** ********* ** * ********* ** **** *** purchase. 

  • "*** **** **** ********** ** *** ****** ** *** ******** warranty, ****** *** **** ******** ******."
  • "** **** ** **** ********** ****** ** * * **** warranty *** ****** *********** ******* ** ** **** * *** spec."
  • "**** **** *** *** ******* ***** **** **********"
  • "*-** ****** ********* ** *** ********. ** **** ****** ** we **** ***** **** **** *** ********. "
  • "*** *** ****** ******** * ****. ** ************ *** *** state ** ****** ***** *** ******* *-* ***** ********* *********."

Warranty ***** ****

***************** *** ***** **** *********** *** '***** ****' ** * warranty ******. **** ****** ** ********** ********* ** ******* **** your *******'* ******** ****** ** ******* ** ***** *** ************' warranty ******. ***** *****, *** ******** ****** *** *** ************ begins **** *** ******* ** ******* ** *** **********, *** when ** ** ****** **** ** *** *** ****. **** aspect ** ******** ******** *** ********* ** *** ******* *****:

  • "** ****** **** ********, **** ** ********* ********. **** *** be * **** ***** ******. ** *** *** * ****** with * ** ***** ******** ** **** **** *** *** you **** ** ******* ** *** **** *** ********, ** were ** *** ****** **** ** ***** ***** ******** **** in ******* ** **** ** ******** *** ** ** ** the **** ** ******* *** ****** ** ***** **** **** 7 ****** ******** **** ** ** *** ** **** ** give *** ****** * ** ***** ******** **** ********, ********* we *** *** ***** **** **** *** ** *** ***** if *** *** **** ******* ******** ** ** *** ** issue."

** *** **********, **** *********** ***** ******** ******* **** *** date *** ********* ******* ** '****** ****' ** *** *** user. **** *** ****** ** * ****** ** **** **** is '*******' ** *** ********** *** *** ** *** ************. Directly *********** **** ***** ** *** ************ ** *********** ***** result ** ******** *****. 

Maintenance ********* ********* ******* ******** ******

*********** ******** ***** '*********** **********' ** * ******* ****** ** extending ** ******* ******** ******. **** **** ** ********* ****** 'initial ********' **** ** ******** ******** ***** ****** ********** ** the ****** ****. ***** ********** *** ***** ****** ** ********* a ******* ** *** *********** ***** ** *** ****** ******, and ******** ** ********* *** ******** ** ** ******** *** supporting ***** *********. *** *** **** ** **** ** ****** a ******** **** **** ********** ********* *********** ******* ** *** system.

  • "***** **** ** ******** ** *** ****** **** *** **** we **** *** **** -*** **** ** * **** ******* fee **** ****** ********/***** **** ** *** ******** ** *** covering *** ***** -- ****** ** ** *** **** ******** systems ** ** **** *** ****** *** *** ******* ********** that."
  • "* **** ***** , **** *********** ** ******** *** ***** too ******* ** **** ******* ********** ."
  • "***** ** **** **** *********** ********* ** **** *** ******* pushes... ...*** ******* ** ***** ** ********* ******* ** **** really **** *** *********** ********* *** ******** *** ********* ******* twice *** ****, *********** *** ******, ***."
  • "***** ************ ***** **** * *-**** ******** ********. ******* ** offer *********** ********** *** *** **** ** *** ****** ** a ****** ******* ** ****** ** *** ******."
  • "***** **** *** ********** **** *** ******** *** ******** *************, we ******* * ******* ** * ****** ******** ** *** install **** *** ************. ***** **** ****** ********* *** ******** to ******* * *********** ******** ** * ******* ******* ** support *****."
  • "* ****, ***** *** *****. ** **** ******** **********"
  • "...** ***** ******** ******** *** ******* ********* *** **** ** our ********* ******** ****."
  • "** ***** * ***-**** **** ******* *** ***** ********, ******** by ****** ******* *********** **** ***** ********** ** "**** ********** formulas" **** ***** **** * ***** ** **** ****** ** 5 ***** ** **** *******."
  • "...** **** ******* *- *** *-**** **********. ****** ******** *-**** agreements **** ***** **** ********."

*********** ********** **** *** ********** **** ******** ******** ***** *** initial ******* *** **** *********. **** *** ***** *** **** *** these ********** ** ****** **** * ***** ****** ** ********* is *********** ***** ********. ********* ************ **** *** ******** ***** ***** other ************ *** **** *** ********** ******** ******.

*** ****, *** ********* ** ***********/******* *********.

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