Honeywell Total Connect 2.0 Reviewed

Author: Brian Rhodes, Published on Apr 01, 2012

Historically, a key part of Honeywell's security business has been selling low cost residential intrusion alarm equipment. Honeywell has recently introduced a way to use those inexpensive alarm panels to blend video monitoring, alarm system management, and home automation features into a cloud based service named 'Total Connect'. In this note, we examine this service, compare it to other remote video monitoring services, and detail system pricing and service costs.

Overview

Honeywell's Total Connect 2.0 interface allows for converged remote access and monitoring of common types of security systems.  A single interface is designed to make central management easy for the following systems:

  • Intrusion Alarm
  • Video Surveillance
  • User access administration and event alarms
  • Home Automation

Total Connect is a cloud service, designed to be processed through alarm panel hardware. While processing power is limited by this design, Total Connect requires no computer workstation for service. Total Connect exclusively uses GSM to communicate with the central 'cloud' monitoring station and no POTS connection are needed or supported. A key feature of the cloud based system is interfacing through web connected smartphones and mobile devices. Free Total Connect Apps are for the major mobile OS, including Apple, Android, Blackberry, and Windows Mobile.

Total connect requires it's own recurring monthly service and an Alarmnet subscription in order to work. Alarm panel monitoring can still be done through a 3rd party monitoring company, but all panel reporting must be forwarded to Alarmnet in order to be supported by Total Connect.

Overview

Intrusion Alarm: End users access their systems through web connected PC or smartphone apps. Total connect allow users to arm/disarm their intrusion systems and receive email or SMS notifications when an event takes place. The system can be configured to send event logs noting when doors are opened, when the alarm system has been disarmed, or when motion detectors have been tripped. 

Video Surveillance: Using specifically branded Total Connect cameras and a GSM module in the alarm panel, end users can remotely see and playback recorded video. When cameras are hung adjacent to alarmed doors or PIR detectors, the end user can have video verification of alarm events through a common interface. Recorded video storage is limited to 100 MB of storage for up to 6 cameras per GSM module. A residential customer with a one or two cameras might not be bothered by this limitation but this small storage capacity is exceeded by even the smallest DVR based systems.

Total Connect supports a limited number of camera types whose performance specifications are low-end compared to commercial surveillance cameras. The eligible cameras are SD resolution, and lack important features like true Day/Night, WDR, and local SD storage. Most models are intended to be WiFi connected to the accompanying router, which results in distance and line-of-sight restrictions on camera placement. Honeywell offers an encoder until (HoneyWell ACU) that permits the use of analog cameras, but the output resolution is limited to SD quality.

User access administration and event alarms: For small business owners, panel code permissions and multi-site panel administration is possible through a common interface. Reporting events linked to specific users can be helpful in determining when and where a specific employee disarms an alarm panel. The reports, coupled with the wide variety of sensors available, provide a small business owner visibility of events like when door open for business, delivery notification, office temperature adjustment, water/leak detection, and perimeter intrusion detection.

Get Video Surveillance News In Your Inbox
Get Video Surveillance News In Your Inbox

Home Automation: Turning off lights and thermostat controls through the interface are existing home automation features. Support of Z-Wave enabled appliances and devices is roadmapped for future releases. When paired with Tuxedo Touch keypads, other multimedia features like video playback and weather alerts notification are supported.

Comparison

Sweeping comparisons between Total Connect and other service offerings are difficult. Remote access of video, alarm panels, and home automation is not unique, however the method of achieving through one interface is.

Companies like Alarm.com sell cloud based alarm, video, and home automation services that communicate via cloud to central monitoring. However, central monitoring options are limited, and the DIY nature of the installation business limits dealer support nationwide.

Axis AVHS is a cloud based video surveillance solution that provides cloud storage beyond 100 MB. Like Total Connect, remote playback and viewing is web based, but no integration alarm systems or home automation is possible. Axis AVHS also bills according to a monthly subscription, but offers GB worth of video storage for even the lowest tiers. Pricing depends on reseller, pricing for a single AVHS camera tends to be between $15 - $25 per month. Service is more expensive on a 'per camera' basis than Total Connect.

Pricing

Total Connect is targeted at the low-end of the market, and has been designed to work with inexpensive alarm panels like the Vista 10P and 20P systems.

A GSM communication module ( around $160) and a monthly service cost (<$10) must be added to the alarm panel in order to be eligible for Total Connect service.  In addition a monthly subscription to Total Connect and AlarmNet must be purchased. Up to 6 cameras can be added for a flat cost of $6 per account.

Specific 'Total Connect' compatible cameras are limited for use in a Total Connect system. Model selection is based on application, not performance attributes:

Once all service costs have been accounted for, a 'Total Connect' system (including video support, GSM service, and alarm panel monitoring) cost dealers $20 per month. Street pricing for the basic Total Connect packages can be found as inexpensively as $30 per month.

5 reports cite this report:

Honeywell Total Connect 2.0 Tested on Aug 22, 2017
Honeywell is one of the biggest brands in security, with Total Connect 2.0 being the company's remote security and smarthome platform. We bought...
Bosch G-Series Intrusion Tested on Jul 26, 2017
Bosch is one of the biggest names in intrusion, and the company's G-Series panels are their most advanced commercial and high-security panels. But...
Alarm.com Tested on Jul 13, 2017
Alarm.com has become the dominant force in smart home / remote service platform, with ~70% market share, combining their own traditional offering...
This Intrusion Startup Raised $57 Million on Jun 04, 2014
One of the top VCs in the world has invested a staggering $57 million in a DIY Intrusion monitoring company, Simplisafe. But who is Simplisafe?...
'DIY' vs Professional Alarm Systems on Apr 18, 2012
A growing yet controversial trend in alarm systems is for people to do it themselves, installing their own alarm systems and monitoring it...
Comments : PRO Members only. Login. or Join.

Related Reports

Axis Perimeter Defender Video Analytics Tested on Jul 12, 2018
Axis 'high security' video analytics offering is Perimeter Defender, OEMed / developed with Digital Barriers. But how good is Perimeter Defender?...
Amazon Ring Partners With Rapid Response For $10 Monitoring on Jul 10, 2018
Amazon's Ring alarm system is using Rapid Response for monitoring, IPVM has confirmed in our testing. Amazon is arguably the most feared new...
UK VSaaS Startup Ocucon on Jul 03, 2018
Decreasing exposure to fraudulent slip-and-fall insurance claims and lawsuits is one of the oldest selling points of video surveillance for retail....
GDPR For Access Control Guide on Jul 03, 2018
Electronic access control is common in businesses plus organizations are increasingly considering biometrics for access control. With GDPR coming...
Simplisafe Acquired At $1 Billion Valuation on Jun 29, 2018
Simplisafe, the competitor alarm monitoring companies historically most love to hate, has been acquired by a mega private equity firm for a $1...
Camio Wins 24,000 Camera AI VSaaS Customer on Jun 29, 2018
Silicon Valley Artificial Intelligent VSaaS startup Camio has announced it has won a 24,000 camera deal, a sizeable system for a small...
OpenEye Apex VMS Tested on Jun 26, 2018
OpenEye is a US company, founded nearly 20 years ago. In the past few years, OpenEye has been one of a few VMS providers that have pivoted to being...
Axis Guard Suite Video Analytics Tested on Jun 25, 2018
In 2015, we declared Axis' Guard Suite analytics "weak", with missed detections and false alerts common. But after nearly 3 years and a 2.0 version...
Axis Guardian - Cloud VMS And Alarm Monitoring - Released on Jun 19, 2018
Axis has struggled to deliver a cloud-based managed service video platform. Video service providers have utilized AVHS for over a decade, and have...
Amazon Ring Launches $10 Monthly Professional Alarm Monitoring on Jun 15, 2018
Amazon's Ring has announced an alarm system with 24/7 professional alarm monitoring for $10 per month, a fraction of the $30+ per month traditional...

Most Recent Industry Reports

Security Sales Course Summer 2018 on Jul 13, 2018
Based on member's interest, IPVM is offering a security sales course this summer. Register Now - IPVM Security Sales Course Summer 2018 This...
US Tariffs Hit China Video Surveillance on Jul 13, 2018
Chinese video surveillance products avoided tariffs for the first two rounds. Now, in the third round, many video surveillance products will be...
Last Chance - July 2018 IP Networking Course on Jul 12, 2018
Registration ends today, Thursday. Register now. This is the only networking course designed specifically for video surveillance...
4 Most Difficult Camera Installs (Statistics) on Jul 12, 2018
Heavy housings, cumbersome brackets, heavy ladders required, and tricky field of view requirements will cause difficulties no matter the camera...
Axis Perimeter Defender Video Analytics Tested on Jul 12, 2018
Axis 'high security' video analytics offering is Perimeter Defender, OEMed / developed with Digital Barriers. But how good is Perimeter Defender?...
Hikvision Fights Ban - Claims 'Red Scare', Hires 14 Term Ex-Congressman on Jul 11, 2018
Hikvision is fighting back against the House Bill Ban of their products. Hikvision has hired one of the biggest lobbying firms, led by a 14 term...
Arecont Acquisition By Costar on Jul 11, 2018
Arecont Vision acquisition by Costar Technologies has been approved by the court, concluding the bankruptcy process triggered by Arecont's...
Amazon Ring Partners With Rapid Response For $10 Monitoring on Jul 10, 2018
Amazon's Ring alarm system is using Rapid Response for monitoring, IPVM has confirmed in our testing. Amazon is arguably the most feared new...
SIA Lobbyists Working On House Bill Ban of Dahua and Hikvision on Jul 10, 2018
While SIA is most known for ISC West, SIA maintains the industry's most significant lobbying organization to influence US government action. Last...
Eastern and SavvyTech Merge, Form ENS, Targets ADI on Jul 09, 2018
ADI, ENS is coming for you. Or, at least, they hope. Two US distributors, NY based EasternCCTV and California based SavvyTech have merged, to...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact