Calling Out Manufacturer Failures

Author: John Honovich, Published on Jan 23, 2012

Serious problems with surveillance products are commonplace - from cameras dying out of the box to significant VMS bugs causing unstable systems. These problems cause real pain for both integrators and end users. Integrators can incur heavy financial losses while end users must deal with holes in their security operations.

Identifying these problems are hard. Vendors will rarely, if ever, proactively disclose their problems. Often, users around the world will experience the same problems but will not be able to 'compare notes' and inform their peers. Vendors can take advantage of this by denying or downplaying the problem with the common refrain of "no one has ever said that to us before."

Our Solution

We are excited to launch the Surveillance Product Failure Tracker, the industry's first program that identifies and alerts the community to undisclosed problems and bugs. In this report, we will explain what it is, how it works and how you can contribute to it.

We will gather failure reports from around the world and then share them inside IPVM. As the world's most read surveillance source, we are uniquely capable to bring this together.

Integrators and users can submit issues. We will then review those reports, get feedback from manufacturers and then publish the results on the site.

  • Individuals can submit reports. We will pay $20 for each published report. The submitter's name will be kept private.
  • Each report must include model number, firmware/software version number, a description of the problem and the reporter's contact information.
  • We will review the report and contact the submitter with any follow up questions to ensure we understand the issue properly.
  • We will contact the manufacturer and describe the reported issue asking for the manufacturer to provide feedback.
  • If we determine that the issue appears legitimate, we will publish on IPVM with a description and any response from the manufacturer.

What We Are Looking For

Our focus is on severe problems that have a broad impact. Examples include large numbers of cameras being Dead on Arrival, products failing to work after a short time, systems crashing when a certain feature is enabled or used, manufacturers refusing to support you, etc. By contrast, the goal of this tracker does not include covering minor bugs or feature requests.

The Benefits

We see 2 powerful benefits:

Get Video Surveillance News In Your Inbox
Get Video Surveillance News In Your Inbox

  • Warning Integrators and Users: These failure reports will help the community identify potential problems early so they can avoid problematic products or have a hard discussion with the manufacturer before ordering.
  • Motivate Manufacturers to Fix Problems: Sharing problems with the community will increase awareness of problems, pushing manufacturers to fix issues quicker.

How to Report a Failure

You can report a product failure by using the following form:

Let us know if you have any questions or concerns with the program.


Comments : PRO Members only. Login. or Join.

Related Reports

Why 3VR Failed on Feb 16, 2018
3VR destroyed transformed ~$65 million in VC funding into a $6.9 million exit. The reason they failed is simple. They bet on analytics. They...
16:9 vs 4:3 Video Aspect Ratio Statistics on Feb 16, 2018
What aspect ratio do security integrators prefer? The 'standard' 4:3 or the 'wide' 16:9 one? 100+ integrators told us what they preferred, with...
Top Problems For Integrator Project Management on Feb 13, 2018
Security projects routinely encounter issues that jeopardize deadlines, create confusion, and shrink profits. Unfortunately, there are common...
ADT / ASG 'Merger' on Feb 12, 2018
ADT, the $4 billion annual revenue security giant, recently publicly traded again, has merged with security integrator Aronson Security...
Favorite NVR / VMS Manufacturers 2018 on Feb 12, 2018
There is a new integrator favorite VMS. In 2016, 2 VMSes were effectively tied for top choice. One of those VMSes favorability was stable while...
Convergint Damage Control on Feb 07, 2018
Convergint needs you to understand. When Convergint acquires companies, as they continuously do, it is an acquisition, e.g.: But when...
Favorite Software For Remotely Supporting Video Surveillance Systems on Feb 07, 2018
Being able to remotely support video surveillance systems is important both to reduce costs (eliminating truck rolls) and for...
Convergint Acquired By Ares Management on Feb 05, 2018
Convergint literally has been acquiring integrators left and right, with more than a dozen in the past 2 years. Now, it is Convergint's turn to...
Smartvue VSaaS / Cloud Video Profile on Feb 01, 2018
Smartvue, a US company, has raised over $20 million to develop 'The IoT Video Network' but what does that mean and what does Smartvue offer...
Project Management Software Used on Jan 30, 2018
What do integrators use to manage their projects? Nothing? Spreadsheet? MS Project? Online software? This continues IPVM's series on project...

Most Recent Industry Reports

Why 3VR Failed on Feb 16, 2018
3VR destroyed transformed ~$65 million in VC funding into a $6.9 million exit. The reason they failed is simple. They bet on analytics. They...
"Fear Mongering": Hikvision USA Cybersecurity Director Dismisses Chinese Government Ownership Concerns on Feb 16, 2018
The facts are: The Chinese government created Hikvision and is Hikvision's controlling shareholder. Hikvision's Chairman, a Communist Party...
16:9 vs 4:3 Video Aspect Ratio Statistics on Feb 16, 2018
What aspect ratio do security integrators prefer? The 'standard' 4:3 or the 'wide' 16:9 one? 100+ integrators told us what they preferred, with...
Mercury Releases New Series 3 Redboard Access Panels on Feb 15, 2018
Mercury Security has their first major product release post-HID buyout, and things literally look different. The Series 3 SIO boards now are red...
Last Chance February 2018 Camera Course on Feb 15, 2018
This is the last chance to get into the Winter camera course, starts next Tuesday. Register now. IPVM provides the best education, live online...
Hikvision DeepInMind Tested Terribly on Feb 15, 2018
While Hikvision is heavily marketing deep learning and 'AI' as their next big thing, new IPVM test results of their DeepInMind NVR shows their deep...
Genetec CEO: You Cannot Buy Trust on Feb 14, 2018
Genetec's CEO, Pierre Racz, delivered a direct message at their channel partner conference: Racz has become a focal point in the industry debate...
Assa's Lowest Power Draw Maglock: Securitron M680E Examined on Feb 14, 2018
Securitron produces some of the most extreme maglocks on the market, including massively strong maglocks and even ones with integrated CCTV cams...
Hanwha Wisenet X 5MP Camera Tested (XNV-8080R) on Feb 13, 2018
Wisenet X is Hanwha's high-end camera line. We tested their Wisenet X 1080p camera last year. Now Hanwha is offering 5MP cameras listing super low...
Top Problems For Integrator Project Management on Feb 13, 2018
Security projects routinely encounter issues that jeopardize deadlines, create confusion, and shrink profits. Unfortunately, there are common...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact