Calling Out Manufacturer Failures

Author: John Honovich, Published on Jan 23, 2012

Serious problems with surveillance products are commonplace - from cameras dying out of the box to significant VMS bugs causing unstable systems. These problems cause real pain for both integrators and end users. Integrators can incur heavy financial losses while end users must deal with holes in their security operations.

Identifying these problems are hard. Vendors will rarely, if ever, proactively disclose their problems. Often, users around the world will experience the same problems but will not be able to 'compare notes' and inform their peers. Vendors can take advantage of this by denying or downplaying the problem with the common refrain of "no one has ever said that to us before."

Our Solution

We are excited to launch the Surveillance Product Failure Tracker, the industry's first program that identifies and alerts the community to undisclosed problems and bugs. In this report, we will explain what it is, how it works and how you can contribute to it.

We will gather failure reports from around the world and then share them inside IPVM. As the world's most read surveillance source, we are uniquely capable to bring this together.

Integrators and users can submit issues. We will then review those reports, get feedback from manufacturers and then publish the results on the site.

  • Individuals can submit reports. We will pay $20 for each published report. The submitter's name will be kept private.
  • Each report must include model number, firmware/software version number, a description of the problem and the reporter's contact information.
  • We will review the report and contact the submitter with any follow up questions to ensure we understand the issue properly.
  • We will contact the manufacturer and describe the reported issue asking for the manufacturer to provide feedback.
  • If we determine that the issue appears legitimate, we will publish on IPVM with a description and any response from the manufacturer.

What We Are Looking For

Our focus is on severe problems that have a broad impact. Examples include large numbers of cameras being Dead on Arrival, products failing to work after a short time, systems crashing when a certain feature is enabled or used, manufacturers refusing to support you, etc. By contrast, the goal of this tracker does not include covering minor bugs or feature requests.

The Benefits

We see 2 powerful benefits:

Get Video Surveillance News In Your Inbox
Get Video Surveillance News In Your Inbox

  • Warning Integrators and Users: These failure reports will help the community identify potential problems early so they can avoid problematic products or have a hard discussion with the manufacturer before ordering.
  • Motivate Manufacturers to Fix Problems: Sharing problems with the community will increase awareness of problems, pushing manufacturers to fix issues quicker.

How to Report a Failure

You can report a product failure by using the following form:

Let us know if you have any questions or concerns with the program.


Comments : PRO Members only. Login. or Join.

Related Reports

Milestone Favorability Results on Dec 06, 2016
In our second installment of manufacturer favorability results (first was Pelco), we turn to Milestone. 100+ integrators rated and explained what...
Pelco Favorability Results on Dec 02, 2016
This is the first in a series of studies of manufacturer favorability. 100+ integrators rated and explained their views of each manufacturer. We...
Distributor Offers Local Job Site Delivery on Nov 30, 2016
Local distribution branches are a big differentiator for many integrators, as they facilitate quickly picking up supplies locally without having to...
Top Surprises in the Video Surveillance Industry 2016 on Nov 29, 2016
  The top 3 surprises of 2016 for integrators surveyed by IPVM were: The race to bottom, repeating 2015's Top Surprise Result New -...
Top Manufacturers Gaining and Losing 2016 on Nov 21, 2016
Hikvision has been the top gaining manufacturer in IPVM's annual integrator survey the past 2 years (see 2015 results and 2014 results). Can they...
Access Control Markups 2016 on Nov 09, 2016
  Access control markups have remained solid, according to new IPVM integrator survey results. Response Breakdowns We asked...
Genetec Expels Hikvision on Nov 08, 2016
Genetec has removed support for Hikvision devices, deeming them 'untrustworthy', citing customer concerns about Chinese government ownership /...
Favorite Access Control Credentials 2016 on Nov 07, 2016
When it comes to the most popular way to unlock an access controlled door, which credential type holds the favored spot among integrators? The...
Anixter Sales People Selling To End Users on Nov 03, 2016
Anixter's most frequently heard defense of selling to end users is that they used to do it, but not anymore. However, this was undermined by...
Axis TCO Study Examined on Oct 31, 2016
Axis is doing a full marketing push for a new TCO study, with various Axis divisions and their media partners promoting this TCO study. This...

Most Recent Industry Reports

Hikvision vs Dahua Mobile Apps Tested on Dec 07, 2016
With smartphone use and low-cost video recorders surging, many user's main interface to their surveillance system is their phone. With mobile video...
Paxton Drops US Reps, Plans Major Expansion on Dec 07, 2016
Paxton is gearing up to make a big run at  US access control success. The first step they have made is to cut all US Rep Firms, in anticipation of...
Axis Partner Elder Care Video Analytics (Smartervision) on Dec 07, 2016
Can video analytics be used to improve the care of the elderly? Axis and a video analytics startup, Smartervision, are working together to do so....
Power Drill Selection Guide on Dec 06, 2016
Boring holes is a basic part of running cables for most security system projects. To do so, you will need to choose the right drills for various...
Milestone Favorability Results on Dec 06, 2016
In our second installment of manufacturer favorability results (first was Pelco), we turn to Milestone. 100+ integrators rated and explained what...
XiongMai Master Password List Emailed By Chinese Spammer on Dec 05, 2016
XiongMai created an international uproar as their devices drove massive botnet attacks of major Internet sites. After pledging to recall cameras...
Hikvision Cloud Security Vulnerability Uncovered on Dec 05, 2016
A security researcher uncovered a critical vulnerability in Hikvision's global cloud servers. This vulnerability allowed an attacker to remotely...
Door Operators Access Control Tutorial on Dec 05, 2016
Doors equipped with door operators, specialty devices that automate opening and closing, tend to be quite complex. The mechanisms needed to...
Pelco Favorability Results on Dec 02, 2016
This is the first in a series of studies of manufacturer favorability. 100+ integrators rated and explained their views of each manufacturer. We...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact