Calling Out Manufacturer Failures

Author: John Honovich, Published on Jan 23, 2012

Serious problems with surveillance products are commonplace - from cameras dying out of the box to significant VMS bugs causing unstable systems. These problems cause real pain for both integrators and end users. Integrators can incur heavy financial losses while end users must deal with holes in their security operations.

Identifying these problems are hard. Vendors will rarely, if ever, proactively disclose their problems. Often, users around the world will experience the same problems but will not be able to 'compare notes' and inform their peers. Vendors can take advantage of this by denying or downplaying the problem with the common refrain of "no one has ever said that to us before."

Our Solution

We are excited to launch the Surveillance Product Failure Tracker, the industry's first program that identifies and alerts the community to undisclosed problems and bugs. In this report, we will explain what it is, how it works and how you can contribute to it.

We will gather failure reports from around the world and then share them inside IPVM. As the world's most read surveillance source, we are uniquely capable to bring this together.

Integrators and users can submit issues. We will then review those reports, get feedback from manufacturers and then publish the results on the site.

  • Individuals can submit reports. We will pay $20 for each published report. The submitter's name will be kept private.
  • Each report must include model number, firmware/software version number, a description of the problem and the reporter's contact information.
  • We will review the report and contact the submitter with any follow up questions to ensure we understand the issue properly.
  • We will contact the manufacturer and describe the reported issue asking for the manufacturer to provide feedback.
  • If we determine that the issue appears legitimate, we will publish on IPVM with a description and any response from the manufacturer.

What We Are Looking For

Our focus is on severe problems that have a broad impact. Examples include large numbers of cameras being Dead on Arrival, products failing to work after a short time, systems crashing when a certain feature is enabled or used, manufacturers refusing to support you, etc. By contrast, the goal of this tracker does not include covering minor bugs or feature requests.

The Benefits

We see 2 powerful benefits:

Get Video Surveillance News In Your Inbox
Get Video Surveillance News In Your Inbox

  • Warning Integrators and Users: These failure reports will help the community identify potential problems early so they can avoid problematic products or have a hard discussion with the manufacturer before ordering.
  • Motivate Manufacturers to Fix Problems: Sharing problems with the community will increase awareness of problems, pushing manufacturers to fix issues quicker.

How to Report a Failure

You can report a product failure by using the following form:

Let us know if you have any questions or concerns with the program.


Comments : PRO Members only. Login. or Join.

Related Reports

Cat 5e vs Cat 6 vs Cat 6a Network Cable Usage Statistics on Aug 16, 2017
Cat 5e? Cat 6? Cat 6a? What do integrators use in practice, today? 140+ integrators told IPVM. Here are the results: For those who want to...
Stolen Video NVR / DVR Statistics on Aug 15, 2017
"But what happens if someone steals my recorder?" Anyone who has done more than a handful of jobs has probably heard this question several times....
Hikvision Europe Cutting Out Unauthorized End User Sales on Aug 15, 2017
The days of anyone buying Hikvision from anywhere off the Internet are numbered, at least in Europe, if Hikvision's plan comes to fruition. In...
Rebooting IP Camera Statistics And Practices on Aug 10, 2017
Dahua cameras automatically reboot weekly, by default. Is this an innovation by the Chinese mega-manufacturer or a sign of a problems? 125...
Competing Against G4S on Aug 09, 2017
G4S Secure Solutions is a global company, operating in multiple countries and offering a suite of products and services from guards to their AMAG...
Dome Versus Turret Camera Usage Statistics 2017 on Aug 07, 2017
Turret cameras are a growing segment within video surveillance. Indeed, many integrators argued strongly for turrets in an IPVM...
Competing Against Schneider Electric on Aug 04, 2017
Schneider Electric overall does ~$30 billion USD annual revenue. One of its many parts is a building / security systems integrator. Another is...
Most Commonly Used Network Cable Brands on Aug 03, 2017
Every IP camera project uses network cabling. And integrators typically buy such cabling in bulk. But what are the top selling or favorite bulk...
Competing Against Stanley on Aug 01, 2017
110+ integrators told us how often they compete against Stanley Convergent Security Solutions (not to be confused with Convergint), and how...
Camera Vandalism Statistics on Aug 01, 2017
Vandalized cameras are a common concern. And when they happen, they often draw media attention. But how often and how much of a problem is...

Most Recent Industry Reports

Avigilon CEO Attacks Asian Companies Cyber Insecurity on Aug 18, 2017
Avigilon CEO is taking aim at their Asian competitors. And he is going directly after these company's cyber security issues. In this note, we...
Sony Next Gen HD Dome Camera Tested (SNC-EM642R) on Aug 18, 2017
Sony has released their latest generation, claiming improved WDR and low light, increased IR range, and more. We tested the SNC-EM642R outdoor IR...
IP Networking Course September 2017 on Aug 17, 2017
This is the only networking course designed specifically for video surveillance professionals plus it includes live training, personal help and...
Knightscope Raises $10 Million With $3,320 Average Per Investor on Aug 17, 2017
Congrats to Knightscope. And condolences to their legion of little investors. Knightscope has disclosed they have raised $10+ million from their...
Axis and Arecont Legal Conflict Over Multi-Imager Cameras on Aug 17, 2017
Arecont threatened Axis. Axis has responded by moving to invalidate an Arecont patent. It is an important contest. Multi-imagers are Arecont's...
Directory Of Consumer Security Cameras on Aug 16, 2017
The consumer camera segment continues to grow, with new startups and models from existing players released seemingly every month. In this report we...
Cat 5e vs Cat 6 vs Cat 6a Network Cable Usage Statistics on Aug 16, 2017
Cat 5e? Cat 6? Cat 6a? What do integrators use in practice, today? 140+ integrators told IPVM. Here are the results: For those who want to...
Hikvision Responds To Cracked Security Codes on Aug 15, 2017
Hikvision has responded to IPVM's report on Hikvision's security code being cracked, both with a 2 page update to dealers and communication...
Stolen Video NVR / DVR Statistics on Aug 15, 2017
"But what happens if someone steals my recorder?" Anyone who has done more than a handful of jobs has probably heard this question several times....
Hikvision Europe Cutting Out Unauthorized End User Sales on Aug 15, 2017
The days of anyone buying Hikvision from anywhere off the Internet are numbered, at least in Europe, if Hikvision's plan comes to fruition. In...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact