Calling Out Manufacturer Failures

Author: John Honovich, Published on Jan 23, 2012

Serious problems with surveillance products are commonplace - from cameras dying out of the box to significant VMS bugs causing unstable systems. These problems cause real pain for both integrators and end users. Integrators can incur heavy financial losses while end users must deal with holes in their security operations.

Identifying these problems are hard. Vendors will rarely, if ever, proactively disclose their problems. Often, users around the world will experience the same problems but will not be able to 'compare notes' and inform their peers. Vendors can take advantage of this by denying or downplaying the problem with the common refrain of "no one has ever said that to us before."

Our Solution

We are excited to launch the Surveillance Product Failure Tracker, the industry's first program that identifies and alerts the community to undisclosed problems and bugs. In this report, we will explain what it is, how it works and how you can contribute to it.

We will gather failure reports from around the world and then share them inside IPVM. As the world's most read surveillance source, we are uniquely capable to bring this together.

Integrators and users can submit issues. We will then review those reports, get feedback from manufacturers and then publish the results on the site.

  • Individuals can submit reports. We will pay $20 for each published report. The submitter's name will be kept private.
  • Each report must include model number, firmware/software version number, a description of the problem and the reporter's contact information.
  • We will review the report and contact the submitter with any follow up questions to ensure we understand the issue properly.
  • We will contact the manufacturer and describe the reported issue asking for the manufacturer to provide feedback.
  • If we determine that the issue appears legitimate, we will publish on IPVM with a description and any response from the manufacturer.

What We Are Looking For

Our focus is on severe problems that have a broad impact. Examples include large numbers of cameras being Dead on Arrival, products failing to work after a short time, systems crashing when a certain feature is enabled or used, manufacturers refusing to support you, etc. By contrast, the goal of this tracker does not include covering minor bugs or feature requests.

The Benefits

We see 2 powerful benefits:

Get Video Surveillance News In Your Inbox
Get Video Surveillance News In Your Inbox

  • Warning Integrators and Users: These failure reports will help the community identify potential problems early so they can avoid problematic products or have a hard discussion with the manufacturer before ordering.
  • Motivate Manufacturers to Fix Problems: Sharing problems with the community will increase awareness of problems, pushing manufacturers to fix issues quicker.

How to Report a Failure

You can report a product failure by using the following form:

Let us know if you have any questions or concerns with the program.


Comments : PRO Members only. Login. or Join.

Related Reports

Integrator GPS Vehicle Tracking Statistics and Success Examined on Dec 08, 2017
GPS vehicle tracking is a growing but somewhat controversial topic. On the plus side, tracking may increases productivity by providing greater...
Security Integrator IT Expertise Statistics on Dec 07, 2017
20 years ago, putting physical security systems on IP networks was just emerging. Today, almost every system is networked in some way, IP cameras...
Risks Of Managing End User Passwords (Statistics) on Dec 05, 2017
Integrators know admin passwords for nearly all end-user systems, according to IPVM statistics. But how do they manage them? How do they ensure...
Top Recommended Home Video Surveillance Systems By Integrators on Dec 01, 2017
Friends regularly ask security integrators for their recommendations for video surveillance systems, trying to tap into the expertise of their...
Favorite Surveillance Monitors Statistics on Nov 29, 2017
What monitors are most commonly used for video surveillance? Are they more typically consumer or professional? Are there specific brands that...
Camera Multi-Streaming Usage on Nov 22, 2017
IP cameras typically support multiple streams, allowing a single camera to transmit multiple streams at different resolutions, frame rates and even...
Law Breaking Longse Enters USA on Nov 22, 2017
Longse has established itself as world class, at least in spamming the industry, ripping off Milestone and Video Insight as well as Hikvision. But...
Axis Commits To Long-Term Firmware Support on Nov 15, 2017
With the rise of cyber security awareness, and a general increase in hardware reliability, "software warranties" may prove more valuable than...
Top 2017 Trends - Cyber and Analytics on Nov 09, 2017
The 2 clear top 2017 trends, according to IPVM integrator statistics are: Cyber Security Video Analytics This is a change from 2016...
Average IP Camera Cable Run Distance on Nov 07, 2017
Estimating cable lengths can be tricky, seemingly either all guess work or requiring each and every run to be measured, a time consuming task.  To...

Most Recent Industry Reports

Robot Vandalism on Dec 11, 2017
Vandalism of security systems is a common concern. It is so common that camera vandalism statistics show that designers routinely sacrifice camera...
Access Controller Software Guide on Dec 11, 2017
Properly configuring access controllers software is key to a professional access system. These devices have fundamental settings that must be...
2018 Video Surveillance Cameras Overview on Dec 11, 2017
This report concisely explains the developments for surveillance cameras offered in 2017 and the state of offerings going into 2018, including...
Imperial Capital Security Investor Conference Review on Dec 08, 2017
Investment bank Imperial Capital holds an annual Security Investor Conference where 60+ companies present, including this year: IPVM bought a...
Integrator GPS Vehicle Tracking Statistics and Success Examined on Dec 08, 2017
GPS vehicle tracking is a growing but somewhat controversial topic. On the plus side, tracking may increases productivity by providing greater...
Hikvision NA Biggest Sale of 2017 on Dec 07, 2017
Hikvision North America has been relatively disciplined the past 5 months, reducing the number of sales and the breadth of what is on sale. No...
Security Integrator IT Expertise Statistics on Dec 07, 2017
20 years ago, putting physical security systems on IP networks was just emerging. Today, almost every system is networked in some way, IP cameras...
Lighthouse Deep Learning Camera Tested on Dec 07, 2017
A Silicon Valley startup, Lighthouse, with a Stanford PhD CTO, has released a deep learning AI camera with 3D sensors for just $300. The company...
Access Control Course Winter 2018 on Dec 07, 2017
Learn more below about the Winter 2018 IPVM Access Control Course. Register here. IPVM offers the most comprehensive access control course in...
Broken Hikvision App Exposes Hypocrisy on Dec 06, 2017
While Hikvision talks about a commitment to cybersecurity, their broken app and their insecure 'solution' exposes not only their engineering...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact