How End Users Purchase Maintenance - Stats

Author: Brian Rhodes, Published on Aug 20, 2012

If end users had their druthers, security systems would never stop working. However, like any complex system, pieces break and things need periodic adjustment. How do end users prefer to buy maintenance services for surveillance equipment? We asked a group of globally located end users that question. In this note, we analyse their votes and breakdown their responses.

** *** ***** *** ***** ********, ******** ******* ***** ***** stop *******. *******, **** *** ******* ******, ****** ***** *** things **** ******** **********. *** ** *** ***** ****** ** buy *********** ******** *** ************ *********? ** ***** * ***** of ******** ******* *** ***** **** ********. ** **** ****, we ******* ***** ***** *** ********* ***** *********.

[***************]

Maintenance *******

* ****** ** ******* ** *********** ******** ********* *****. *** many, *** ******** ******** ** ** **** *** ********* **** something ******. ****** ****** ** *** * *********** ********* ** that *** '****' ** ******* ** ********** *** ***********. ***** others ****** ***** ** *** *** ******* **********, ******** ****** to *** *** ******* **********.

** ***** **** ****** ********* ********* ** ****** ****. *** preferred ******* ** *********** ****** ** **** *****, **** ****** end ***** (>*** *******) ******** ** ****** ******** ** ******* calls ** ***** * *********** *********, *** ******* *** ***** (<100 *******) ******** ** ****** ****** **-*****. *** ****** ***** show *** ***** *********** ******* ***** ******:

Detailed *********

***** ****** ******** *** ***********, *** **** ** *** ******* the ********* ****** ****. ** ***** *** ***** ** ******* their *******, *** **** **** ******* ****** **** ******* *******, answers **** **** ****** ******.

Maintenance ********** *** ******

*** ********* ****** **** *** ***** **** **** ****** *********** agreements ** *** ******* ****** ***** ** ******* ***** ****. Some ********* ********* **** *********** ** *** ******* ** *** expectations ** *** ********, *** ****** *** ********** ** ****** more **** ** *********** ** **** ***** **** ****** ** return.

  • "******* ********* ******* **** *** *****: *** ******."
  • "******* ***** ***** ** * ******* ******** ****'** ***** ** lose ***** **."
  • "* *** ******* ***** ****** ******* ***."
  • "** **** ********* *** * ******* ******** *** ****'* *** it ****** ** ******* *** ****."
  • "***** * ***-****** ********* ***** ************ ** ****** ****** *** ongoing ******* *********."
  • "** ***** ******* ********* **** *** ****** ****. ******* **** expensive **** **** *** ********* (*** ********)."
  • "*** ******* ******** ***** *** *** ******* ***** **** **********."
  • "*** ****** ** ******** ******* ** *** ********. ********** **** up ******* ***** ******."
  • "**'* ******* *** **** ********* *** ** ** ** *** work *********"
  • "******* ********* ****** **** ** ** ************ ** ********* ****** and **** ********* *******."
  • "*** **** ** * ******* ******** *** ***+ ******'* ** far *** ********* ** *******"
  • "******* ********* *** ******"

We *** ** *********

**** ** *** ******* ****** ***** ******* **** **** ** option ** **** ******* ****, *** **** *** ******** ** their ***. *******, **** *** ***** ** **** ********** ********* they **** ***** ** ***** *** ********* ** *** ***** they ****** *********** **********. **** ********* *** *** ****** **** popular ****** ** *** ****** ****** **** *****, ***** ********* that **** **** ** *** **** *** ***** ** ******** outside *********** *****, **** ***** ****** ** ****** ***** ********** in-house.

  • "** **** * **** ** ********** ** ********** ** *** units ** ******* *** ****"
  • "* **** *** ********* ********** ** **** ******* ******."
  • "** **** *** ** ***** ********"
  • "** **********"
  • "**** ***** ** ** *** ** *********."
  • "** *** ** *** **** ****** ********* ** **** **** the **** ***** *** **."
  • "***** ** ********* ******** *** ******* *** *********, ** **** repair *** ******* ****."
  • "** *** **** ** ***, **** ********* ****** ***** ***** is ** ********* ************ ******."
  • "**** ** **** *********** ****** *** *** ******** **** ******."
  • "** **** ** * **** * **** **** ** **-***** techs, *** ***** ** * ******* ******** ***** ***** ** equal **** * ****** ******* *** ****."

"Per ********" *********** ** *******

*** **** *****, *** ******** ****** ** ****** *********** *** opening * ******* **** **** ** ********** ** ** '** needed' *****. *** ******** *****, **** ******* * ******* ****** for * ******* ** *******. **** ***** ********* **** *** able ** ****** ******* *** **** ** *********** ** * 'time *** *********' *****, ***** ****** ********* **** ** ** escalation **** ** * '*********** *****' *** ******** **** ****** be ***** **-*****.

  • "**** *** ********* ******** *** ***** ****** ********* *** ********* better *** **."
  • "** ******* ** **** *** ********. ** ***** ******* ********* too *********."
  • "** **** ****** ********* ** ******** * ***-***-********."
  • "*** ******** ** ******."
  • "*** ******** *** ******* ** ********** ** * ***-**** *****"
  • "* *** *, **** **** ******. ***** *****."
  • "** ****** ***** ******* **** ** ******."
  • "** ** ***'* ***, ** ***** * ****."

*************, *** *** ******** ******** ** *** **** **** ** integrator ***********. ******* *********, ********* ******* **** *** ******* ****** category, ********* **** ****** *********** ********** ****** ***** ***** ** be ********** **** ******* ** ******** *******:

Agreements *** **** ** ******

  • "*** **** ****** *** ********"
  • "********* ********** **** ***** **** *** ******* ***** **** **."
  • "*********** ********* *** ****** ** ******."
  • "****** **** *** **** **** * ***** ******."
  • "** ***** *** **** ******** *** ** ***** ******* ***** budgetary ****/************."

**** *** ***** ******** **** ***** ******** ******* **** ***** 'allocative' **** *******, ***** **** **** ********** *** *** ******* for *********** ** ***** ** ******* **. ************* ***** *** not ******, ** *********** ******* ** ********, ********** **** ** operation.

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