Cable Company Home Security Issues

Author: Carlton Purvis, Published on Jan 14, 2014

Mark already had cable from Comcast so when he started getting offers for their home security service, he was interested. He had recently moved into a new home and was about to leave on vacation for the first time after moving in. The family would be gone for a week, so he called Comcast and signed up. After having the two service for years, he says the system is easy to use, but he’s ready for a change. In an interview, he told us why. But first here's a rundown of Comcast's Xfinity Home Security Service:

Xfinity Home Security

With 21.6 million cable subscribers, Comcast is the largest “multisystem operator in the country”. IT's main revenue comes from cable, but it has expanded into Internet, and in recent years, home security services. The Comcast Xfinity Home Security service has been around since 2010. Shortly after, Time Warner Cable and Verizon also launched similar services and Cox Communications added home monitoring last year.

Comcast, known for it's "bundles" is using its reach to get customers to add security service as part of their packages. Forty-one percent of it’s new home security subscribers are existing customers. The company says it won't release the number of home security subscribers it has.


The Package

Currently pricing on the website shows that for $40.00 per month (or less if it’s bundled with cable and internet service) and a three-year service agreement, a person gets a touch screen controller, three door sensors, a motion sensor, a wireless keypad, two cameras, two lighting controllers and a thermostat controller. Mark has all of these except the cameras. Customers can add additional parts from an equipment list on the website.

**** *** *** *******:

Motion *********

*** ****** **** *** ******* *** ****** *********. ***** ** also *** ****** *** * ******** ****** ****** **** ******* says *** ****** ****** ** ******** ********* ** *******.

*** ****, *** ******* *** * **** ***** ** **** security *******, ** ****.

“*’** *** ** *** *** ***** *** *** ** ** wasn’t *** **** ********, * ******** ***** **** *** **** service * **** **** ***,” ** ****. ** **** ** wouldn’t ****** **** ******** **********, *** ***** ******** *** ** from ** ****** ***** ****** ******* ******* ** * ***** company.

Installation *** **** ** ***

****** **** ** *******, ******* **** *** * ********** *** did ************, ***** *** ************* ** ***** ** ****, ** said. ********* ** **** *** ****** ** ********** *** ****** themselves.

*** ****** *** ** *** ******* ****** ***** ******** *** the ********* ** *** ***** ****** *** *** *** *** intuitive ** ** *** **** ** ***** *** ** *** it *** *** ******. *** ***** *** ****** ************, ** said. *** ******* ** **** ******* * **** *** *** system ** **** **** *** ****** ***** ** ******* ***** anyone ******. *** **** **** ** *** ** **** **** it ** ***** ** ****** ***** ********** *** ***. ** says ** ***** ***** **** ** ****** *** ****** **** anywhere **** *** ***.

*** **** ******* ******* ****** ** ********** ****:
  • ******** ***** *******
  • *********** *******
  • ***** ****** ***** * *******
  • ****** *******
  • ****** *********

Sacrificing ******** ***** *** ********

******* ********* *** ********* ***** *** ********. **** **** *** of *** **** ******** ******** **** *** ****** ** **** it ********* * ********’* ******** *****.

“**** **** *** **** ******* ********* **** **** **** ***** ***** ** ** **** **** router *** **** **** ****** ** ** ******* ***** ****** and **** ** ** *** ******* ***** ******,” ** ****. “The ******* ** **** *** ****** **** **** ***, *** throughput ** ******** ... ** *** *** ***** ******** *******. The ****** ***** *** ***** **** ** ****.”

******* *****’* *** *** ********* ****** *** ******** ** **** router **, ****, * ****** *******, **** ** ***** * workaround ** *** *** **** ******** ***** ** ******* ******* port ** *** ******. *************, **** ***** *** ****** *********** to *******, ** ****.

Touch ****** ********

*** ***** ***** ***’* * ***** ** *** *****, *** an ***** ** *** ***** ****** ******** **** *** ******, which ** * ******* ** * ****** *****’* **** *** touch ****** **** **** ** *** ***** ******* **’* *** very ****, ** ****. ******* ****** * ***** **********. *** touch ****** **** ******* ********* **** ***** ** ** *****.

“**** ***’** ****** ** ********** ** ***** ** ***** **’** freeze, *** **’** *** * ****** ** ***** ****** ******* we **** ****** ** ***** *** **** *** *** ********* was ******.

False ****** ******With this system you can expect some false alerts, he said. His pets still set off the motion alerts when no one is home, despite having techs come out three times to calibrate the system.

Camera ******

**** ****** **** *****’* **** * ****** ** **** ** his ****, **’* ******** **** **** ****** ** *** ****** because *** ****** *** *** **** **** **** *** ****** and *** ******* *******. *** ******* *** ** ******* ***** or *** ** ****** ** ******. ** *** * ****** that ******* **** ******* ****** **** ***** *** ** ******* after *** ***** ** **** *** ***** *** ****** ** a **********’* ***** *** *****.

*** **** **** ****** ***’* ******* ** **** ** *******, the ******* ***’* ****** ** **** ******, **** ****. *** mother ***** **** *** *** **** *** ***** *** *** was ****** **** *** *****. ***** **** ** ********* ***** defined *** *** ******* ** ***** *** ** ***** ** the *****.

“*** **** ** ****** *** ****** *** ****. **** ** it’s ******, **** *** **** ** *** ****. *** *** set ******* ***** **** **** ******* ***** * **** ** to ****** *** ****** **** ****** ****** ******* *****. ** your ***** *** ******, *** *** ***’* *** *** ******* to ****** ***** ***** **** **** **** ***’** *.*.*.,” ** said. *** ** **** *** ****** ** *** ** ****** any ****** **** ****** ** *****.

Camera *******Subscribers can watch images live from the touch screen or the app at about 10fps. The quality is “good enough to make out what is going on and see faces pretty well but not enough to read license plates or anything like that,” he said.

****, “*** *** * *** ** ******* ******** ** ******* the ***, *** ** *** ** ****** **** * **,” he ****. ** ********** ****** ** *** *********** *** **** the ****** **** *** ****** *** ** *** **** **** he’s **** **** *********** **** ************ *******.

*** **** ****** *****, *** ****** ********** **** ** *** **********’* *****.

Comcast ********

******** ********* ******** ** ****'* ****** ******** ** ** **** that *** ** ***** ************** ******.

"**** ** *** * ****** ******** **********," * ********* **** by *****.

*** ************ **** **** *** ******* **** "*** ********" ****** detectors **** *** **** ** "*********** *** **** **** ****** have ****,"*** ***** *** **** * ****** *** **** *** ***** getting ***** ******. ** **** **** *** ***** ** *** tablet ****** ** **** ****** ** **** ********** *** *****, the ***** ****** *******'* ****** *** **** **'* ***** ***** of *** **** ******** ****** ********** ******** ******.

"** **** ** **** *********** *** ** ** * ****** dive *** *** *** ****** ***** ******," ** ****.

Comments (1)

****** *** ****** *** **** ** ******* * **** ******** of *** ****** ************. ***** **** ** *** ********** **** of ******* ******, * ***** ** ***** **** **** ****** might ** ******* ****** *** ********, ***** ****** ***** ** "fixable." * ****** ** **** ******* *** ***** ***** ************ on ***** ***** ** *******?

** ***** **,

  • ******** ***** ******* (********* ** **********)
  • *********** ******* (******* ******** ***** *** ****)
  • ***** ****** ***** * ******* (*** ****, ******* ******** ******* fix ****)
  • ****** ******* (*** ****, ******* ******** ******* *** ****)
  • ****** ********* (******* ******** ***** *** ****, ********** ** ********* with ***** *********)

********, **** *** * **** ********** (****://****.***/*******/****) **** ********* **** motion ******* *** ********* ******. * **** **** ** **** that * **** ****** ********** ***** ** ** **********. *** might ******* ****** *** ****** ***% ** *** *****, *** with ******** ****** ******* ******* ** **** ***** *** ** two ****, ***-******-******* ***** ** *********, **** ***** ******* ******** or **** ******* ** ****, *** ****** ******-******* ***** **** be *********. **** ***** ** ***** ****** ******* **** *** probability ** ****** ******* *** *******. * ***'* **** ** any *** ** ********* ****** **** * ********** ******.

*** ***** ********** ****** ********** ****** ******* **** *** ********, but ***** **'* ****** (**** **** * *******) ** ****'* raised *** ****** *** **. *'* ******* ** **** *** characterize *** ******* **'* ************, *** ******* **** ******* ** example ** ***** **'* ******** (** *** ***** ******* ********* use ** * ***** ***** *** *****'* ****** ** ****** other *********).

********* ** ********, * *** ****** ** ** ** ********* for *******. *** *** ******, *'** *** **** ** * location **** ******** *** ** ******* *** **** *****, **** no ******* ** ****** **, *** **** ** *********** **** Comcast. ** **** ******** ****, **'* **** ** *** ************ because *****'* * *********** **** *** ****** *** ***** *** not ** ********* ******* ******* ******, *** ************ *** **** of *** ****** ** ******* ** *** **** *** **** thing ***** *** ***. **** ******* ** ***** ** ******* to ******* ************ ******* *** ******* ** *** **** ***********, many ** **** *** ****** ************* ****** **** *****.

*****, ****** *** ****** *** **** ** *** ******** * very ******** *** ***** *********. * ****** ******* *** ******* from **.

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