Axis VSaaS Myths - Issues and Inaccuracies

Author: John Honovich, Published on Mar 27, 2011

A March 2011 Axis 'op-ed' piece on Hosted Video published in SDI Magazine promised "Myths busted and truth revealed!" Despite the grand pretenses, Axis manufactured a dangerous new myth and significantly misinformed the community. In this note, we examine a number of issues and inaccuracies in the article.

The article attempts to prove that hosted video is safe and ready for real world use. In the opening, Axis challenges, "Think it's unsafe or not for you? Think again."

Their strongest, but absolutely incorrect, claim about online video safety is that "certain compliance regulations must be met by hosting providers to offer video-as-a-service, including SAS 70 , RSA Encryption and ISO 27001-compliance." Not only are these not required but, in practice, today's crop of hosted video surveillance providers rarely meet these 3 elements.

The best characterization of today's VSaaS market is the wild wild west where no regulation exists and numerous small companies experiment with novel solutions. This is great for innovation but terrible for information security. Any security user who is concerned about the security of their off-site stored video should be extremely careful about using VSaaS.

We contacted Cygnus, the publisher of the article, about our concerns. They responded that "The article was updated as soon as we learned of this misunderstanding, and SD&I is running a note in their May issue to alert readers of the online update." The online version was changed to state those specific regulations 'should be met' rather than 'must' be met.

Furthermore, they objected to our referring to this as an inaccuracy:

"What you refer to as an “inaccuracy” is a subtle language difference between an imperative and a subjunctive phrasing. Having noted that the phrasing could be read both ways after the article was printed, we changed the phrasing in the online archive to clarify the meaning – to clarify that these suggestions were opinions, not requirements. Of course, verb modality changes like this sometimes are not spotted before printing, but we make every effort to correct mistakes or clarify opinions -- as we have done here."

Even the correction is problematic. Saying that they should be met and not informing the reader that they are rarely met is very misleading. It also significantly undermines Axis's case for hosted video being secure. Maybe the providers should be meeting these regulations but since most do not, this more strongly shows that hosted video is insecure - the opposite of Axis's claim.

The article has a number of other misleading elements, primarily conflating Axis's own hosted video offering with the general market including claims about NAS support, cameras only connecting to the service, eliminating complex setup, etc. While these are all strengths of the Axis solution, many rival providers do not offer these features. The article incorrectly implies that these are common or standard hosted video elements.

In disproving the myth that hosted video is too costly, Axis makes an extremely weak case that, "an IP-based hosted video solution in some cases can turn out to be a lower capital expenditure than installing an analog solution for small camera count systems." We've debunked this previously with Axis never responding or disproving our analysis.

Op-Ed or Advertorial

Our other key concern is the article is being presented as an op-ed piece rather than a promotion. Only at the very end of the article is Axis's name even cited. Nowhere in the article is it mentioned that Axis even has a hosted video solution. Despite this, the article has an infomerical tone (e.g., myths busted, truths revealed, think again, etc.). We asked the publisher about the positioning of the article:

"This column is an op-ed piece. The byline [name of the author] at the beginning and the author statement at the end are sufficient and standard credit. The author statement historically appears at the end of any article, whether that is an online article, a magazine column, or a piece from the op-ed page of any major newspaper.

Certainly, we are not trying to hide the fact that Fredrik Nilsson (one of the most recognizable figures in this industry) works for Axis Communications and that Axis Communications sells video surveillance solutions. In fact, we asked Mr. Nilsson to author this column largely because of his very active thought leadership role in the industry. "

While we suspect most integrators do not know who Fredrik Nilsson (or any manufacturer employee) is by name, this approach is common in the physical/ electronic security industry. Nonetheless, we do not believe this is right nor in the best interests of the community of integrators or end users. Indeed, in other technology segments, magazines clearly disclose potential conflicts up front. See a good example of how Network World handled a submission of March Networks with an up front disclaimer. Additionally, even in our own industry, Info4Security does a better job alerting readers to potential conflicts (see the HDcctv's 'contribution' as an example).

Axis has every right to passionately advocate for their position. However it's dangerous to claim that an obvious promotion for a company's own solution is 'thought leadership.' Creating a new myth and misinforming the community under the guise of such 'leadership' is simply wrong.

3 reports cite this report:

New Surveillance Products Directory Fall 2011 on Sep 21, 2011
This report provides a summary of key announcements and news being made related to or around the ASIS 2011 show.For each product or change, where...
EMC's Entry to the VSaaS Market on Aug 14, 2011
Over the last 2 years, interest in VSaaS has risen significantly yet most of the providers have been startups and small companies. Now, EMC, a ...
2011 Mid Year Video Surveillance Review on Jun 11, 2011
The first half of 2011 featured a number of important shifts within the video surveillance industry. In this report, we provide an overview of the...
Comments : PRO Members only. Login. or Join.

Related Reports

Qognify Dropping Seetec and OnSSI Brands on Mar 01, 2019
Qognify is dropping both the Seetec and OnSSI brands, just over 2 months after acquiring OnSSI / Seetec and a week after sweeping cuts to the...
ADT And 'The Defenders' Silent About Massive Complaints on Feb 14, 2019
ADT's largest dealer, "The Defenders" has been the subject of a massive number of complaints over many years and many forums, most recently a CBS...
Solink Raises $12 Million - Company Profile on Feb 12, 2019
Most industry professionals have never heard of Solink, a company whose tagline is: It's time to revolutionize the way business uses...
Barnes Buchanan 2019: Despite 'Strange Narrative' Great Time To Be In Security on Feb 11, 2019
A "strange narrative" is being spun, said Michael Barnes at the 2019 Barnes Buchanan Conference. However, despite that narrative, it is a "great...
Exacq's Cloud Drive Storage Tested on Feb 04, 2019
Less than a year after acquiring cloud video company Smartvue, Exacq has launched its 'cloud drive storage' offering. We see the VSaaS market...
Turnover at Arcules on Jan 24, 2019
Canon / Milestone are putting tens of millions into Arcules - their bet on the future of the VMS market (see IPVM's Arcules test report). But over...
"At Hikvision, We Build Trust" on Jan 03, 2019
Hikvision has joined a growing number of video surveillance manufacturers marketing their trustworthiness. In a recent trade magazine full page...
The Battle For The VSaaS Market Begins 2019 - Alarm.com, Arcules, Eagle Eye, OpenEye, Qumulex, Verkada, More on Jan 02, 2019
2019 will be the year that VSaaS finally becomes a real factor for professional video surveillance. While Video Surveillance as a Service (VSaaS)...
Scam Research And The $86 Billion IP Camera Market on Dec 19, 2018
Scam. The most widely cited research numbers in many, if not most, industries come from a growing number of Indian 'market research firms'. We...
Milestone Disrupts Milestone With Arcules on Nov 19, 2018
Milestone is now competing against... Milestone's own spinout Arcules. New IPVM testing shows that Arcules has incorporated a substantial amount...

Most Recent Industry Reports

IBM / Genetec Surveillance System Investigated Over Philippines Human Rights Abuses on Mar 22, 2019
A lengthy investigation into an IBM video surveillance project in the Philippines, raising concerns IBM helped local police conduct a bloody...
Eagle Eye Favorability Results 2019 on Mar 21, 2019
Eagle Eye has been the biggest spender in the cloud VMS market including (via their owner) acquiring Brivo for $50 million and CameraManager from...
Large Hospital Security End User Interview on Mar 21, 2019
This large single-state healthcare system consists of many hospitals, and hundreds of health parks, private practices, urgent care facilities, and...
Silicon Valley Cybersecurity Insurance Startup Coalition Profile on Mar 20, 2019
Many industry people believe cybersecurity insurance is not worth it, as the voting and debate in our Cybersecurity Insurance For Security...
Covert IP Camera Shootout - Axis, Hanwha, Hikvision, March, Vivotek on Mar 20, 2019
Covert cameras were one of the last holdout areas for analog cameras. However, in the past few years, IP / HD covert cameras have become...
Top Metrics For Ensuring Integrator Profitability - Statistics on Mar 20, 2019
How do integrators ensure the profitability of their projects? As part of our profitability study, 100+ integrators answered the following...
Avigilon Launches 'Renewed Products Program' on Mar 19, 2019
There are lots of 'pre-owned' cars but pre-owned IP cameras? While such programs are common in other industries, in video surveillance, they are...
Genetec Security Center 5.8 Tested on Mar 19, 2019
Genetec has released Version 5.8. This comes after a wait of more than a year that caused frustrations for many Genetec partners. Our previous...
Retired Mercury President Returns As Open Options President on Mar 18, 2019
Open Options experienced major changes in 2018, including being acquired by ACRE and losing its President and General Manager, John Berman who...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact