Alarm Dealer's Expansion to Surveillance

Author: John Honovich, Published on Jan 22, 2011

We examine the challenges faced by a medium sized alarm company that exapnded their core alarm business by offering video surveillance.  This can be a difficult situation as it involves new technology, new skills and potentially new suppliers. While this company has found a solution working with an online value added reseller, important tradeoffs and downsides exist.

The company has been a Honeywell alarm dealer for more than 20 years. They offer their customers an in-house monitoring solution and do not sell their accounts.  Security expertise and support are the core value propositions they seek to offer to their customers - some of whom they have serviced for more than decades.

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********** **** **-**** ******** ****** ***** ** ********* ********** *** offering ** **** **** *** ***** ** ***** **** ** basic ********** ** *** ***. ***** ******** ********* ****** ****** tools (*******.***,**********.***,**********.***), *** ******** *** ******* ** *** ***** ****** ** the *** **** *** **** **** ******* *** ******* ************* required. **** ******** (*** **********) *** ***** **** *** **** should ** **** ** ***** ***** ******** ****** ** ****** cost ** *** *******. ** *** **** ****, *** ***** would ******* *** ******** **** ****** *** *** ******** ***** would ** ** ***** **-**% ***** **** ***** *********, ******** the ***** *******'* ******* ** *******.

*** ***** ******* ** ** *** *********. *******, **** *********** does **** *****.

******* ** *** *** ** ***** *** ************ ********* ******* of ***** **** ** *** **** ** ***** *** **** day **** *** ****** *****, *** ********* **** ************** ********* will **** ** **** ************* ***** **** *** ************ ****** he ****** ** ***** * ******* ****** ** ********* ******* for **** *******.  ** ********, ** ** ****** *** *** brand ******* ** *** ***** ********* ********. ** * ****-**** dealer ***** *** ******* *****, **** ***** **** * ******** effect ** ******** ********** *** ******** **** *** ************ **** his ******* ***** *****.

*** ******* *********, *******, ** *** ****** *** ****** ******** support ****** **-*****.  ** *********** * ******* ** *** *******, he ***** ***** **** ******** ** *** ******** ****** ** do ********.  ** * ************ *******, **** ***** ***** ** wise ** ******* **** *** *** ******** ***** *** **-***** techs ** ********** ** ** **** **** *****, *** **** will ** ****** ******** ** **** **** ****.

******* / ******

**** **** ********** *** ******* ****** ** *** ********:

  • *********/************ ********** ******** ** ******* *** ***** ** ***** ********* beyond *** *****
  • ****** ******* ***** ****** ** ****** *** ******* ** ** provided **** ******** (******* ****** *****)
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