Subscriber Discussion

ZK Teco USA Diminishing Tech Support

Avatar
Steve Stowe
•Apr 06, 2023

First my rant - if you want to charge the delaer for tech support for a product I installed 7 years ago, then I really need to evaluate the use of your product. For a basic, budget access control, the C3 and now the Atlas systems have worked with fewer issues that some of the larger and more well-known manufacturers products I have used have had. If you want top leave me "high and dry" with your product support, then I will need to look at leaving you.

I have a couple of sites running the older ZK Teco C3 series controllers (before the C3 Pro Series). Yesterday I had an issue and tried to reach ZK TEch support.

***** **** **** ** ********* *** tech ******* - **** * ******* and *** *** **** **** *********.

**** ** ***** ******* **** *** finally *** * ***** **** **** today.

****, ***** * ** *****, *** besides *** **** ******* ****, * no ****** *** *** ***** ***** for **** *******.

*****, ***** * *** ******* ******* the ***** **** **** * *** this ** ** ***** **** **** that ***** ** ** ** ******** to *** **** ******* ****.

*****,

***** *** *** ********** ****** ***.

*’* ***** ***’** ** **** ** technical ******* *** *.* ********.

***** *.* ******** ** *** ** warranty, ******* *** **** ** $*** for *** **** ******* ( * hours ) ** $*** ******** ( 10 ***** ).

****** *** ** **** *** *** wish ** *******.

** *** ***** ** ***, ****** provide *** *********** ***** ** **** a ******* ****.

******* ****:

****** ******** ****:

******* ******:

******* ** *** *******:

**** **** ** ******* ** ** you **** *** *********.

***** ***,

***** *****

***** *** **** ** ***** ************* to ***. ** *** **** ** compete **** *** **** ** ******* your *******.

(2)
JH
John Honovich
•Apr 06, 2023
IPVM

*****,

****** *** *******! ** ***** ************* will ******* ********* ********* * ***** ago **** ** *********** ********, ***., I ***** *** ****** *** ****.

** *** ***** ****, **** *** market ******* **** ** ************ ***** selling, * ***** **** **** ****** less *** **** ******.

UI
Undisclosed Integrator #1
•Apr 07, 2023

** ***** ** **** ********* *** a ****** **** ***** ******* ** upgrade ** ***** ********* ******** ******** where *** ***** ******** ******** **** tech ******* **** *****. * ***** what ** ********* **** ** **** the ****** ** ******* *** ************ software ******** **** ***** *** ************ more ** **** ** ********** ** well, ** **** **** **** **** need ** ******* **** ** * premium ** ******* ** *** ******* free ******* *** ******* ********.

* **** **** ***** * *** manufacturers ****** **** ***'* **** ******* support *** ************ ********.

******** ** ******, ***** *** *** 5.3 ******** *** ******** ** ** many ********* ***** ** ********* *** Windows ********, **** ** ***** *** under *** ****** ******* ** ******, the ****** ** **** ******* * support **** *** ***** ******** **** could ** ****** ****** ******* ** hardware ** ** ****** *** *** fault ** **, ** ** ************** that **** ******** *** ************ ***** kinds ** *****. * **** **** is * ****** **** ** ******* as ** ********** ****** ** ***** a ******* *** **** ********, *** from ***** ***, ** ***** ***** to ********* *** ** ******* **** customer ** *** ******* ********.

* ***** **** ** *** ****** with *.* ** ** **** * can **** ** *** *** **** an *** ** **** *** *** it ***** **** * ****** ** two ** ******** *** ** ******** around *** *** *** ****** ... this *** **** ** *** .. and ****. *******, * ***** ***** are **** ******* ********* **** ** ZKTeco **** **** ****** **** *.* was ***** ******* ******** *******, ** it ** * ******* ** ****** much ******* *** * ******* **** they ****'* ******** ****. *'** **** through *** **** **** ** ***** with ***** ************* ***** * ** dealing **** **** ******* ***** *** weren't ****** **** *** ******* * am ***** *** **** * **** when **** **** ***** ** ******/

(4)
(3)
Avatar
Steve Stowe
•Apr 07, 2023
In reply to Undisclosed Integrator #1

** ***** **** **** **** *** a ***** *** ****** ** *** less ** **** *** **** **** forthcoming ***** ******* *******.

**** **** ******* ******* *** ***** older ******* ******** **** **** **** proactive ***** ******* ******* **** *** in ******* ** **** ***** ******* was *** ***** ** ******** *** would ******* ***** ** ********.

**** ** ******* *** ******** ** line * *** ***** *** *** changed ** *** ** *** **** that ******** ******** *** *******, **** were **** ******* ***** **** *** changes ***** ** - * ******* had ** *** *** **** ********** that * ***** ******* *** ** to *** - **** **** **** questions ** **** ***.

*** *** ************* *** ***** - please ** ***** ***** ******* ** your ******* ********. **** **** ** your ******* ** ******* ** *** have ** ** ******* **** **** email **** * ***** *** ** see **** ** ***** **. **** a ***** ******* **** ***** *** you **** ******* **** ******* - don't **** **** **** ******* ****** etc....

(1)
(1)
UM
Undisclosed Manufacturer #2
•Apr 08, 2023

** *****, ******** ** ********** *** acknowledging *** *********** ** *** ******** and ********.

** **** *** ********* ******** ********* and ****** **** **** **** ** find * ******** ***** ** ********* for **** *** ******* *** **** of **** *** ********* *** ***** us * **** ****** ******* ** well.

*** * ***** ** *** *** agree **’* ************** *** * ************ charging ******* *** **** ******* ** products ********* *+ ***** ***. **** is **** **** ** *** ***** want ** ** ******* *** *** discontinued ******** *** ********.

*******, ****** **** ******** ** **** we’ve **** *** ******* ***** ************* to *** ******* *** **** ********** to *** ***********, ************* ** *** distributors, ********* *** ********* ** ********** and ** ******* ******** ***** ** have ********* *** *** ********* ********* everyone **** **/***** (*** ***) ****** would ****** ** ********* ****.

** ***** ** *** *-**** ************* 2 ********* *******: *) ***** ******* which ******* ** ** ** *****, and *) **/***** (***) ******* **** ZKBioSecurity ******** ***** ******* ** ** 8,000 *****.

***** ** ****’* ***** ********* ** register ***** *** **/***** (*** ***) panels, **’* ******** ** ****’* **** your *-**** ******* ****** **** ******.

** *** ****, ** ******* ******* free ********* ******* (********** *** ******** repair) ** *** *** ******** ***** warranty. ** **** **** ********** ***** on ******* *************.

*** ********, ***’** ********* ****** **** commitment ** *****. *** ** **’* likely **’* ****** *** ********* **** you ***** ***** **** ****** ** our *********.

****** *** ***** * ****** ********.

(3)
Avatar
Steve Stowe
•Apr 11, 2023
In reply to Undisclosed Manufacturer #2

****** *** **** ******** - **** what * ********, ***** **** ** be * ******** ** *** ******* for *******. ** *** * **** so **** *** ** **** ******* person ***** ****** **. ***, * only *** * **** ** **** out *** *******. ***** ** *** a *** **** ******* ***, *** when * ******** ** **** *** there ****** *** *** ****** ***** building, **** ***'* **** ** **** we ***'* *** **** **** ** and ******* - ******* * ********* for **** ******* *** ******* *** the ******* **** *** *** ******* back ** *** **** *** ***** a *** ***** ** *** **** support **** * ***** ******.

**** * ***** **** **** ** phone **** *** **** ******* ****** was **** **** *** *******, ****** I *** ******* ****** *** ******* by ****.

*** * ******* **** *** **** a ********* **** ** **** ******* that ******* ****** *** *** ******* policy ** **** ******* ********. **** is **** ******* ** **** ******* use ******** ******* ***** *** ***** able ** ****** **** ** *** reference *** ******* ****** ** **** helpful **** ** ** **** ** reference.

*** * **** ******* **** ************* be *********** ***** **** **** ******** an ********** ***** ** *******. ** you **** ******* **** ********* ******* when *** ******* ** ** ********, as **** ** ** ** * current *******, ***... ** *** ***** surprises *** ** ********* *** ****** away **** ********* ********* ******* **** an ******** ******** ** * ******* then ** ******* **** ******* ** what ****** ** ******* *** ** provided **** *** ******** ** * product.

(1)
UM
Undisclosed Manufacturer #3
•Apr 11, 2023

********* ********, ****-********* ******* ******* **** a ***-**** ******* ******** *** **** going **** - *** **** ** access *******, *** **********. **** *** taken **** ******* **** **, *** this ****** ** **** ** ****. So **** ***'* *******, ** ** in **** **** ******** ******.

(1)
(2)
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