Subscriber Discussion

Your Technician Is Not Your Sales Rep…And Vice Versa…

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Scott Zuniga
•Aug 04, 2023
IPVMU Certified

I made a post on an industry FB group yesterday that started a lot of conversations. I would love to know what everyone here thinks:

IPVM Image

**** ********** ** *** **** ***** Rep…and **** *****…

******* ****** **** *** *** ** a ****** ** *** ***

**** **’* ********* ☠

***** **** ****** **** *** *** sausage ** ****, *** ***'* **** them ** *** *******.

********, ******* *********** **** *** ** dangerous ** **** ******** ** **** aren't *******;

** **** ********** ***** *********, *******, negotiating *** *** **** ****** ** selling?

** *** ***** ******* ** ********* order-taking, *** **** ****** *** ** it...

..**** ***** ** *** *** ***'* retain ******* ***** **** 😶

** *** **** * **** ***** rep, *** **** ** **** **** do ****…****!

*** **** *********** ** **** **** do ****...******* *** *** *****!

** *** **** * **** *** can ****, **** **** * ***** engineer *** *** **** **** ** do **.

***** ***** ********* *** ******* **** walks, ****** ****** *******, ***** ********* and ****** ********* *********.

**** **** ***** **** **** **** work ** **** *** **** ****!

**’* **** *** ** *** **** to ****** *** ********* **** **** employees’ ***** ** **** *** ** the *** **** ***** **** ***...

*** *** ****** **** **** **** they ****'* ********* ***.

[** ***** ******: "* ******** ***** and ****** * ***** **** * computer **** *** *** ** * ladder”]

(1)
JH
John Honovich
•Aug 04, 2023
IPVM

******. *** ********* ******** - *** common ** ** *** *********** ** be ******** ** *******? * ** sure **** ********* ** ****, *** I ******* **** *** ********, ********* for *** ******* *** ******** *****.

* **** **** **** ****** *** are **** **** ** ******* / tech ****** *********** *** *** **** having * ******* **** *** ** upsell ** **** ****** * ****, etc.

Avatar
Scott Zuniga
•Aug 04, 2023
IPVMU Certified
In reply to John Honovich

****, ********** **** ****** *** *** atypical ********* ** *** ********* * am ****** ** ********.

JH
John Honovich
•Aug 04, 2023
IPVM
In reply to Scott Zuniga

*** *** ***** **** ** *** FB **********? ** ***** ** **** Facebook ***** ******* ******* ********* **** may ***** **** ****.

Avatar
Scott Zuniga
•Aug 04, 2023
IPVMU Certified

* ******* *** *** *******, ****'* why * ** ********** ** ******** from **** ** *** ***/** ** differs.

**** ** *** **** ** *** FB ****, **'* * ****** ***** so *** ***** **** ** **** the ***** ** *** **:

******* ****** ******

U
Undisclosed #1
•Aug 04, 2023

* **** ******* ********* **** ***** techs ** ****. **'* ******* ***-*** when **** *** ** ****. *** worst, ***** ** **** ******, ** techs ****** ** *** ********, * don't **** *** *** *********** **** you ****, ** ***'* **** ** something *******.

(6)
Avatar
Scott Zuniga
•Aug 04, 2023
IPVMU Certified
In reply to Undisclosed #1

**** **** ******** *** *** ** the ************ *** *** ****. ***-******** what *** **** ** *** ****** can **** * ******** **** ** much ** * *** *******.

(2)
Avatar
Steve Stowe
•Aug 04, 2023
In reply to Undisclosed #1

***** *** ****** **** ** *** that ********* ******, *** ********* *** salesperson ***** ***** ***** ********* ***/** overpromised ******** *** *** **** ** put ** *** **** ** ********** why **** **** ** **** *** sales ****** **** **** ** *****.

RW
Ron Wilson
•Aug 11, 2023
In reply to Steve Stowe

***** ********* ****** ** ****** *** in ******* ** *** *******. **** the **** ** **-****, ***** ****** be **** ******** ***** **** ** will/won't **. * ******* **** ***'* how ** ***** ******* *** **** companies, ********* ****, *** ** ****** be **** ***. ***** ****** ***** be ****** *** ***** *** **** made ** "****** ** ***".

(1)
JM
Jerome Miller
•Aug 04, 2023

* ***** ***** **** ******** ** the ******* ****** ** *** ***** person. *** **** ***** * **** impression *** *** ******** ***** ***/*** then *** ***** ****** *** ** follow ** ***. ***** ** * bad *** **** *** ************ **** the ******** * ***** *** *********** faces *** ****** ******. *** ******* mindset *** ** ** ** *** all **** ** **** **** ** the ********.

(7)
Avatar
Scott Zuniga
•Aug 04, 2023
IPVMU Certified
In reply to Jerome Miller

******, * ********** ***** **** *** "everyone ** * ***********" ******. ******** should **** *** *** ******* ** made *** **** *** ** *** factory **** ******. *** ** *** end ** *** ***, * ******* there ****** ** * ***** ********** between *** ***** *** ****** *** who ****** *** ******.

...** ** ****** *******.

(1)
JM
Jerome Miller
•Aug 05, 2023
In reply to Scott Zuniga

*** **** *** **** ** ******* who *** *** ****** *** ******* but *** **** **** *** ***** driver ** **** *** ******** "**** we ** **** * **** **** X ******* ***"

(1)
CK
Corey Keast
•Aug 11, 2023
In reply to Scott Zuniga

*******. * ********* ** *********** ****** and **** **** **** ******* **. This *** **** *** *** **** driving *** ************** *** * *** cover *** *** ************** ** *** installation ******* *** ******* *** ***** security *****.

UI
Undisclosed Integrator #2
•Aug 04, 2023

* ***** **** **** ** *** that *** ****** **** ****** * level ** ********* ************* **** ***** people. *** ***** *** ***** ****** just ******* * ****** *** ******* the ******** *** *** ***** ********.

(6)
Avatar
Scott Zuniga
•Aug 04, 2023
IPVMU Certified
In reply to Undisclosed Integrator #2

***, ********* ********* ** ***** ** an *** ** *** ******

Avatar
Kevin Mundy
•Aug 04, 2023
Stanford University
In reply to Scott Zuniga

** *** *** * ***** ******, you ****** **** **** **** ** you *** ******** ** **. * like ** ***** * **** * little *** *** ** * *********** well ******** ********, ** * **** BS *** ****** *** *** ** any ********* ************ ** **** ***** to ****.

****** ***** ********* **** *** ***** how ** ** **** *** **** compensated ******** ** * **** **** to ****. ** ** ******* **** bringing ** ********** ***** ****** *** they *** ****** ******* **** ******* advisors *** *** ******* **** *****.

**** **** ** **** ******** ** your **********, *** **** ******* *** no ****** ***** *** **.

JM
Jerome Miller
•Aug 05, 2023
In reply to Undisclosed Integrator #2

** *** ***** * ***** ** is **** *********. *** ******* * phone ****** ** ****** ******* ******* being ******** **** ** *** *** sales **** **** ** * ***** one. ***** *** * ****** *** a ******* ******* *** ******** *** to *** **** **** ** *** trucks. **** *** *** ****** ***** know **** *** ******* **** ******* about *** *** ***** ****** **** knew **** *** ********* *** **** to **.

RS
Robert Shih
•Aug 04, 2023
Independent

* ***** ** **** ** ******** the ***** ***** **** ***** ** effective *********** ** *** *** ***** respective ******. **'* *** **** ***** technical ** **** ****** ****** ******. We **** ********* ********* *************. **** we **** ** ****** *** *** respective ****** ** ********* ** ***** ability ** ***** *****, ********* *********, and ***** ******** *** **** ****** whether ** *** ***** ************ ******** with **** ***** ** *** **** be ********* ** *** ***** ***** to ***** *** * ***************** **********.

*******, ** ******* ** ******* *** customer ******* ** ******** **** ******* down *** ***** ** ******* ** one ********** ** ******* **** *** operate **** ****************** ***** ***** ** different ***********.

**** ********** ***'* * ***-****-****-*** *********.

Avatar
Scott Zuniga
•Aug 04, 2023
IPVMU Certified
In reply to Robert Shih

******, * **** **** ********. ****, at **** *****, ******* ** ***** to **** ** **** * *****. Who ****** **** **?

****** ***** ** ****-******* *** ***********? Should **** ** *** ***** ** contact *** **** *** ****?

********, ****** ***** **** *** ******** they ****'* ********* ** ******* ***?

* **** **** **** ******.

* ***** *** **** ******** ****** and ******** ***** *** ****** ** expecting/making ***** ********* ** *** ****.

*** *** ****** ********* *** *** them ***** ** **** **** ** best ******* ** **** **** ******* through **** **** **** ***'* ********** in? ********** ***.

**** ***** *** & *** *********, where ******** ***** ******** ****, *** work ******* * **** ** *** employee-one *** *********** ** ************* ********* over ****.

**** ***** **** ***** ******* **** valuable, ******** **** ** ***** ****.

RS
Robert Shih
•Aug 04, 2023
Independent
In reply to Scott Zuniga

*********, ** ***** **** ** ******* defining ***** *** ****** ****** ** roles ** ********** **** ***** ****** than ******** * ******** **** ******** too **** ****** ** ******.

(1)
UM
Undisclosed Manufacturer #3
•Aug 04, 2023

* *** * ****, **** * tech *** **** ************ *** ******* contracted ********, **** *** *** * full **** ****** ** * ************ and *** ********* **** *****.

* ***** **** * *******, *** guided, ******* *** ***** ** *** into ***** ***** ** * ******* benefit *** ******* *********. ** ******* expresses ******** ** * ********* **** then **** **** ***** ** ****** than ************ ****.

(1)
UI
Undisclosed Integrator #4
•Aug 04, 2023

* *** ** ***** ** ****** on *** ********** *** *** *******. Most *********** ***** ** * ****** technical **** *** ********** ****** **** Sales *********. *** ******* ****** * have **** *** ***** *********** ******** is *** ** *****.

********* ** * *********** *** *** only **** * ****** *********** *** taking **** ** *** ******/********. **** a ********** ****** **** **** *** earn * ****** ******* *** ******/******* rather **** **** *** * ******** to **** **** * *** *** technician ***** ** ***** ** **** for **********.

* ***** *** ***** ***** *. has *** **** ** **** **** technicians ****** *** * ** ******* than * *** * ****** ** suffer ******* * ** *** *** main *****. * ***** **** ***** Z. **** ***** ****** ** * separation ** *****, *** **** *** roles *** ******* *** *******'* ** surprised ***** ******** *** ********** ******. Even ** **** ****'* ******* **** sales ******.

RS
Robert Shih
•Aug 05, 2023
Independent
In reply to Undisclosed Integrator #4

**** **** *** **** ********: ** pay *** *********** ****?

*** ***** ***** ** ****** ******* technical *** *** ***** ***? **** is *** ******** ** **** ******?

UI
Undisclosed Integrator #4
•Aug 05, 2023
In reply to Robert Shih

*** **** **** ** *** ******* smarter **** ** ** **** *** since * ******* ** ** ********** unequal. * *********** **** ** ** produce *** ******** ***. ****** **** are ******* * *********** ******* ** that *** ** ** **** ** pay ****.

* *********** ********* ***** *** *********** at * **** (* **** ***** multiple ***** ****** *** ***** ** RMR *** **** ** *** ******* position ** ** ****** *** *** he ********* ****** ** ***** ****).

* ***** *** **** ** **** earlier. "*********, ** ***** **** ** clearly ******** ***** *** ****** ****** in ***** ** ********** **** ***** rather **** ******** * ******** **** supports *** **** ****** ** ******.". My **** ****** ** **** ***** be **** ****** **** ** *** and **** ********** *********.

EK
Edwin Kinyanjui
•Aug 08, 2023

*********** *** ** *** **** **-******* in *** ********, ********** **** **** have * **** ******* **** *** customer. **** ** ****** ** *** the ***** *** ** ****** ** on * ******* *** ** ******* with * ***** ** *** ******** just ** ***** **** *** *** how **** *** *****. ********* ** how **** ***** ***** ** *** up, * ****** ***** *** **** recommendation **** ** * ***** *** to ******* * ***** ***** **** perfectly. *** ***** ***, ***** ********* and ******* *** ***** ****** ****** up **** * **** *** **** a *****. **** *** ****** *********** new ***** *** ********.

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