Why don't more integrators actually use the surplus margin in jobs to create an incentive program for their operations folks? This is something that is typically adjusted in the sales folks compensation when they don't have anything to do with the final bid (in my past, operations / engineering had to sign off on every bid to make sure that nothing was missed). If the job goes well, the sales person gets a higher commission, but if it goes wrong, they get less. To an installer, though, they get paid by the hour regardless, so more hours = more pay and more work.
Why not put a program together that requires operational sign off on every job, then any add'l profit that's earned from coming in under hours or what not is used for tech & engineering bonuses? That way, sales isn't benefitting more or less for an aspect of the job they're powerless over, and operations / technical staff have some skin in the game with the ability to earn bonuses?
Just my 2 cents...
NOTICE: This comment was moved from an existing discussion: Rant: You Need To Google It.... Please