Subscriber Discussion

Who Else Is Having Issues With Nx Products Cloud Service?

UI
Undisclosed Integrator #1
•Jan 31, 2024

We have had a multitude of customers contacting us recently having issues logging into their systems via cloud accounts on both DW spectrum and Wisenet Wave. It’s odd behavior. Sometimes password errors on known correct password. Sometimes just says cannot connect to server and after many tries it might work. Sometimes it says cannot connect to cloud or wave sync. Sometimes can get it going eventually if I have them log out and log in.

***** *** * **** * ******** getting **** ***** *** *** ***** on *** ****** *******.

“****** ** ******* ** ******

********** ** ** ***** ** *** ready ***. ***** *** ******'* ******** connection ** *** ***** *****.

** **** ***** ********, ****** ******* your ****** *************.”

**’* **** * **** ** **** connected *** ** ****** ** ********.

********* **’** *** ** *** ****** build (** **** ******** *******) *** that *******’* ***** *** ********* ******* to *** **** ***** *******. *** builds **** *** **** *****. **** customers ****** *** ** *** ******* client ***** ***** **** ****’* ** the ******** **** ** *******. **** should ***** ** **** ** *** their ********* *******.

**’** **** ************* ** ******** *** using ***** ******** ** *** *** and **** ***** ***** ****** *** we ***** **** ***** ****** ***** service ** **** *** ***** ****** like **** ************* *** ****** *** without ****** ** **** **** ****

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UI
Undisclosed Integrator #2
•Jan 31, 2024

* **** **** * *** ** complaints ** ** ****** ***** ******** cloud ******.

(1)
Avatar
Kyle Folger
•Jan 31, 2024
IPVMU Certified

* *** **** ******* * **** about *** ***** *********** ** *** Nx *******.

********** ***** *********: * *&* **** Nx ******** ** ******* **********

** ***** **** **** *** ****** to **** ** **** ****** *** that ** **** ** * ********* than * ***** *******.

**'* **** ****** ****** ********, *** there *** ****** ***** ** **** go **** *** ********** ***** ******* of **** **** **** *'** ***********.

UI
Undisclosed Integrator #1
•Jan 31, 2024
In reply to Kyle Folger

*** **** **** ** ** **’* been **** ******** *** **. **** link *** ********** ***** ** ***** like ****’** ***** *********** ******. ** are *** ** *** ****** ****** with **** ** *** ******* *** still ******** ******. **** ******* ***** uptime ** *** **** ** ***. There ** ** *** ***** ** our **********.

JH
John Honovich
•Jan 31, 2024
IPVM

*** **** **** **** ***** **** the *******'* ********:******* *****/** ********/****** **** *********** ******

UI
Undisclosed Integrator #1
•Jan 31, 2024
In reply to John Honovich

* **** ****. ********** ******** **** the *****. ********* ****** ***. **** results ******. *** **** ***’* *****. Not *****. ***** **** **’* *** fault. **’* ***********.

(1)
UI
Undisclosed Integrator #3
•Jan 31, 2024

*********** ******* * *** ****** ****** late **** **** **** *** ****** client *** ******* **** ** ****** system, ******* ** ***** ** **** cleared ** ********.

*'* *** **** *** ***** ** so * ***'* **** * *** of ***** *** ********* **** ** resolved ******* ** ******** * **** better *********** **** ****** ** * VSaaS ********.

UM
Undisclosed Manufacturer #4
•Jan 31, 2024

**** * ***'* *** ** **** you **** **** ** *** *** rectify **. * ****** *** **** reached *** ** *******? *** **** just **** *** ** *****'* **** and **** ** ****?

UM
Undisclosed Manufacturer #5
•Jan 31, 2024

*** ** ** ******* ******* ** this?

"******'* ******* ******** **** **** *** problems **** ****** ** * ********* issue ****** ** * *** ** DNS ******** **********.

** ****** **:** *.*. ***** ****, the ******** ********* **** *** ***** had **** ********, ****** **** ******** with *** *** ******** ***** *** updated **** ** *********** ********** *** domain **** ******."

(1)
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Avatar
Sergey Bystrov
•Jan 31, 2024
NetworkOptix

**** **********. * **** ************ ** appreciated.

**%+ *** ****** ** **** **** the **** ****.

*****.

*** *.* *****.

** *.* ******* **** ******** **** the ***** **** ** * ***** to *** ****** ************** ************* ***********(*** server *** ** **** *** **** minutes). ** *** **** *** ****** connects ** *** ***** ******, ** at **** ***** ******* *** *** the **** ** **** *** ***** authenticate *** ******.

*.*

  1. ****** ******** ** *** ***** ******.
  2. At **** ****** media server goes to the cloud to get token info. <-here is the issue.
  3. **** *** ***** ** ******** **** the ***** ** ************* *** ********** client.

*** ********** ** **** ** *.* it *** ** ***** ***, ***** in *.* **** * ****** ** cloud *********** ** *certain ******. Further, the cloud can be unreliable for 2 reasons:

  1. *** ***** ****** *** ** *****
  2. ***** ** **, *** ***** ** some ******* ***** **** ******** ** this *****( ****** ********, *** ** HAPPENS). of **** ******

** ****** **** **** "***** ******" stability ******: ** ** **** ********, we ***** *** ********* ** *** API ********* ***** ***. *** **** base ** ******* **** *** **** of *** ***** ******* ***** *** in * *** ** **** *** prepared ***. ******** ** **** ****** are ******* *** ***. **** ***** down *** ******** * *** ****.

*******: *********, ***** *** * ******) synch ***** *****) ***** ** *********** due ** *** ****(******** * *** times). ******** ****** *** ** **** than * *** ******* *** ****** happen **** * ****.

********:

***** ** ***, ** *** ******* monitoring *** ****** ***** *** ** should *** ****** ***** **** ****** we ****** * ***.

** **** ** ********* ** *** tokens **** **** *** ** ****** in ***** **. ****, ** ********* some ********** *** **** ******. **** we ******** **** **********, *** ****** issue **** ** **********. ****, ** partially **** ***** *** ***** *****, due ** *** *** ***** ******(***** requests **** *** ****** ** ***** will ** ******). *** **********(**** ***** end) **** ****** ** *** ********* of *****(*** ******* ********** ** ***-******** - **** ******** *** **).

+** *.*.* ** **** *** ************ retry ** *** **** ****** * form *****. *** ***** *** ** should **** ****.

** *** *** * *******, ** go **** ** ***** ***** **************.

(6)
Avatar
Sergey Bystrov
•Jan 31, 2024
NetworkOptix
In reply to Sergey Bystrov

+ *'* ***** ** ****** *** follow-up *********.****, ** *** *** *** issue ** **** ******** ****.( ** you **** ***).

******* ** *** *'** **** **** you ** *******.

(1)
Avatar
Michael Votaw
•Feb 03, 2024

**'** **** **** ***** * *** recently ** ****. ******* ********** ******** off *** *** ********* ***** ****. Tech ******* *** ** **** *** it ***** *** *****'* *** *** issue ** **** *** ** *** it. ***** *** *** ******* ** I *** **** *** **** *** us :)

UI
Undisclosed Integrator #1
•Feb 03, 2024
In reply to Michael Votaw

****** **** ******* ** ******* ** Wave. ** ******* ** ****** *** still *****’* *** *** ***** **** the ***** ***. ** ** ***** gives ** **** ****** ** ***. Hanwha **** ***** ** **** * reason ** ***** ** ** *** end ** **** *****’* **** ********** the ***** *’* **********. ***** **** I’ve ****** ****** **** **** **** me ** ******* ** * *** build ****’* *** **** ******** ** their *** ***. ** **** **** fix *** ***** *** *** ** customer ******** ** **** *** ** do ****. *** **’* **** ******** times **** *******.

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UI
Undisclosed Integrator #1
•Feb 04, 2024

* ********** ***** **** ** *********. As * *** **** ***** **** working ******* ** *** *** ** a *** ********* ***** ******** ** use ***** ****** ***, * ***** when **** * *** ** **** to *** **** *******. * ***'* think ** * ****. *'* ******* about *********, *******, *** ****** ********. They **** ****. **** ** **** our ********* ****** ** * *** cloud ******* ** ****. ***** **** I've *** ** ***** **** * client ** ****** ***** **** ** log **** * **** ** ******** system, * **** ** ********* *** pull ** *** ******. ***% ** the ***** **** ** ******** ******* connect, *** ********* ******* *** ** trouble **********. **** ** *** *********** I **** ** **** ** * VMS, ******* ** *** ** ******.

(3)
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Avatar
Sergey Bystrov
•Feb 27, 2024
NetworkOptix

******: ****** **** ***** ** **** a *** ************* *** ******** *********(*****) it ****** ** **** ******(***** *** on *** ***** ****). *********, *** should *** **** ****** ** *** moment.If *** ***** ****, **'** ** happy ** **** **** *** ** address **.

****, ** *** **** ******(*) ****** which **** ** ******** *** ***(*.*.*) which **** ****** *** ****** ******** in * **** *** **** ** will **** **** ** *** ***** is ****(****** ** **** ****). ** the ******* **** ***** ***% ** cases.

**'** **** *** ******.

(4)
UI
Undisclosed Integrator #6
•Feb 28, 2024

**'** *********** *** ****** **** *** Wisenet **** **** ** ****** ********* to **** ******** **** *** *********. I've ******* ** ** **** *** Hanwha ***** ****** *** **** ****** much **** ***** ** ***. *'* so ***** ** ******* *** *** user ***** **** *** **** ******* they ***'* *** ***** ******* *** logging ** ** ***** **** ****** page *** ****** ********** ****** ** "ok"

(3)
UI
Undisclosed Integrator #1
•Feb 28, 2024
In reply to Undisclosed Integrator #6

****** ******* *****’* **** **** **** than ***** ** ****** ****. ***** support ** **** ** ******* **** pretty **** *** ***** *** ********** anything ********* ****.

(3)
Avatar
Sergey Bystrov
•Feb 29, 2024
NetworkOptix
In reply to Undisclosed Integrator #6

**, ** *** ***** **** ******?** yes, *** *** ****** ***** ** sbystrov@(we *** **** ********** ** ******* issues, ** ****** ** *** ********..)

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