Member Discussion

Which Manufacturers Provide Detailed Reports On Camera Failure Causes?

Since you can not change human nature, you have to then try and change human behavior... by whacking offenders with prohibitive $250 no-problem-found RMA fees.

Pelco used to exercise something similar to this and may still.  I would receive pretty good reports/invoices on what was found wrong.  For all of the criticisms, Pelco was a class act in many regards.  I have never received this level of detail from any manufacturer since.  Even when I was hit with a fee I thought it was fair.  Here's a cropped warranty repair sample:

NOTICE: This comment was moved from an existing discussion: Avigilon Launches 'Renewed Products Program'

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#*, ******, ****'* **** informative. *'** **** **** its *** ********** ** see **** ****** **** to *****.

** ** **********, *** only ** **** *** provide *******, **** ***** won't **** **** *** darn ****** ** *** can ******* *** ************ issues **** ***** ** causing **.  ** ***'** using * ***** ***/***** cost ****** * ***** they ****** *** **** expensive ** **** ** just **** * *********** replacement **** ** ** to **** *** ****** out **** **** *** or, ** **** ** advise *** ********* ***** a ********* ************ ******* unrelated ** *** ******.  

** *** **** **** with ** *** ** took **** * ****** of ** ******* **** to **** *** *******, including ******** **** **** at *** ****, *** we **** ****** ******** in *** ***** (** replaced **********) ****** **** finally *** * **** and **** *** **** because ** *********** *** frustration ** ******* ****** the ********* ** *** company *** ** *** them ****** ** *****! 

**** ***** **** *** capacitor *** ***** ** on *** **** *****.  This ********* * ***** problem *** * ****** problem *** ** ***** up ******* ** $*** to ********** ******* *** entire ****** ********* ***'* to ***** * ********** lawsuit **** *** *** user.  **'* ******* ** properly **** *** ******* from *** ***** **** to *** ********** *** costly ****** ** *** end.  *** **** ****** the ***** ****** ** returned *** ***** *** blown *********, ** ***** would **** *** * cost ** *** *** problem ** ***** ** power *** ** ******'* have *** ** **** another ********** ** ** it (* ********* ** avoid *** *******) *** we ******'* **** *** to ******* *** ***** video ****** *** ** by *** ***, **** a ******** **** **.  I ***** ****** **** paid * $***.** *** fee ** **** ******* all ** **** *** I ***'* ***** **** manufacturers ****** ********** ** care **** **** ** at *** ***** *****.  They **** **** ** sell ******* *** ** something **** ***** ***** only ******** ** ** making **** **** *** plausibly **** *** ** it *** ***** ***** or **************.'

* **** *** *** Pelco ***!