What Should Go Into a Well Designed VMS / NVR Combo?

I’m not beating my own drum and for that reason don’t mention company name, product name or price. I’m a developer working on a ground up new design VMS solution that targets the residential and small to medium size business market space. I’m well along in implementing an open architecture solution that embeds both VMS and NVR into a single small footprint Windows compatible package. The target market dictates this IP camera/encoder only solution be intuitive, easy to install and easy to use and to that end I believe I covered all the bases; but, what other features should the product include?

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***** **** *** * ******’* ***** ****, *** **’* * goal * ******* ** **** *** – *** **** **** tell.