We have just implemented Lobby Track at one of our facilities this month. so far so good after a few glitches and overcoming the learning curve. Works enterprise wide, and we will be adding additional sites gradually. so far I am pleased with it. We are not using the cloud version, but it interfaces with several AC systems, none of which we use.
LobbyWorks by Honeywell works extremely well for us. It does require an email server that does not use authentication which is rare, but if you can supply that, it works really well. Plenty of ability to customize the messages, actually a pretty flexible system.
IPVMU Certified | 04/21/16 11:56am
Mark, do you use it primarily for business or does it fit for both business and residential/multi-tenant uses?
Do you find visitor management to be a growing client request?
Business only so far Luis. Our vertical of Multi-tenant has no interest in visitor management tracking, just visitor management prevention and control. They seen to be content and even prefer the visitor contacting the tenant and the tenant controlling the access.
IPVMU Certified | 04/21/16 01:17pm
In terms of access integration, examples of custom modules built into systems are out there:
But like you point out, in many cases, an access platform will claim integration with a specific 3rd party offering. You named HID's EasyLobby, but here are some others:
A good access dealer should be able to make quick work of telling you the options that work with their platform. 3rd party choices may be limited for factory integrations.
IPVMU Certified | 04/21/16 01:46pm
Thanks, Brian! I did not know about those particular access solutions having their own. So some do, at least, while others leave it to integrating with other solutions.
I am not sure if this really fits into this discussion, but a product that I use quite often, and out of necessity because it fits a niche market very well is Dwelling Live. Their system excels at visitor management, and is fully cloud based, the kiosk software keeps a local and limited copy of the database so that service can continue during a network outage. On the CON side, they integrate only with HID VERTX access panels. Another huge issue that I have with them is that they insist on having the end user purchase credentials directly from then (in app style), if the end user (community,manager)chooses to purchase credential outside of the app, they charge $0.99 per credential (credit) or the credential can not be programmed. I typically discount my credentials, and offer a $0.99 buy down discount so that I can sell the credentials. But with that said for multi community administration they have the cloud interface down pat, from a single sign on I can manage any of my communities. and monitor access control hardware status, (they do nave email notification for panel offline-very handy/Kiosk Offline). I do not work in Office, or multi tenant buildings that would require a VMS, but they do have a Lobby system as well. So other than their doing everything possible to limit the amount of money made by their dealers, and try to squeeze every penny from your client,it is a solid system and worth a look.
Much to my dismay, we're about to roll out LobbyGuard (upgrading from pen and paper). We tried the cloud solution first and were repeatedly subject to unannounced updates that broke everything. They were ready to get kicked to the curb, and all of a sudden an on-prem version became available, so we're using that now. Same issue. They were remoting in with no notice and performing updates, again breaking everything. Since we removed their access entirely, our issues have down to a mostly manageable level, but the whole system is still very shaky.
LobbyConnect from EventBoard, on the other hand, was deployable in about 15 minutes. It's still very new for them, so they're adding features as they go, but not having to babysit these systems is worth their weight in gold. I just wish the CTO saw it the same way.
Can you give us some sense of the cost involved; both initial and ongoing? Also what was the setting (School, business, etc)
IPVMU Certified | 06/28/16 06:55pm
Thanks, Und 1. Will Lobby Track be integrating with any of your current systems, or is that not needed or important?
All of our visitors and contractors must be escorted at all times within the facility. No access control integration is required.