I can understand helping people who are new to a particular product when they need help
I can understand helping veterans face a problem they have never seen before
I can even understand helping veterans who just aren't real smart about a certain subject that continually need help.
What I do have trouble with is the guys who call in who are simply lazy and they want us to either do everything for them or they make absolutely no attempt to solve an issue themselves. Their first knee jerk reaction is to call us as soon as they cannot figure something out.
How do you deal with guys like this? Do you just deal with it and consider it a thing that comes with the territory or do you have a tactful way of telling them to "try before you call us"?