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Source For Repairing Out Of Warranty Sony Snc-Dhxxx Cameras

Recommendations for where to repair out of warranty Sony SNC-DHxxx cameras ?

As recent as July 2016 a co-worker (who has left the company) sent several of these cameras to a Sony repair depot in Laredo for repair at a flat fee of $310.

Yesterday I called the Sony Service Plus number (1-866-766-9272) and after the operator suggested I hadn't listened to some nonexistent phone tree message about this, was told Bosch is handling Sony cameras, and to call 1-844-766-9732.

The Bosch phone tree for Sony (option 5) immediately gave me an "all operators are busy, press 1 to leave a message." I left a message, but that's pretty casual support.

Anyone have a better source for Sony camera repairs ? With 135 cameras deployed and out of warranty, we have a steady trickle of these cameras that stop responding and do not factory reset.

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HI Ervin,

Apologies for your repair follow up issues - we have been working closely with Sony to transfer all functions to Bosch, as we just went live on Feb 1.   Our plan is to repair Sony product in our facility in Lincoln NE, where we do our Bosch repairs as well.  Please email me at Kelly.priest@us.bosch.com to give me specifics on your situation and how to reach you directly to resolve.

thank you

 

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