SNZ-6320 Zoom Out After Reset?

We just took on a client with 35 SNH-6320 cameras and have found that after a power reset they go max zoom out. When asked, the client said that they've always done that and the previous integrator couldn't resolve it. Is this a known issue? Any resolution?

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** - *** ******* term ** **** (** least ** *** *** area) ;-)

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