Should Customers Expect a 2% Failure Rate?

In a city council last month, Chicago's Office of Emergency Management and Communications was pushed to answer questions about how they know if cameras are working or not and how often. The emergency management director's response was that they should expect a 2% failure rate with cameras in a surveillance system. He called it "pretty standard in the industry." So it that right? End users should be ok with a two percent failure rate?

Login to read this IPVM discussion.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

**** * *% ******* **** *** ****? *** ** ******* just ***** *** ****** ** *** ***** **** ***** ** bad ** ******* **** ***** ***** *** ********** ** * camera?

* *** ******* ******* **** "** *** ***** ***." ** if *** ******** ****** *** ******* ***** ***. ****** */*** to ** ****. **** ****'* **** *********, *** *'* ******** they **** **'* ****** *** ********* ** *** ********* ** image (*** *** ******, ** *******).

****'* * ***** ****** ******* *** **** *** **** ** any ***** *** ******* ** *** **** **** *** *********** ***** **** *****. ***'* ****** ** ***** * ***** to *** * ****** (****'* **** *** *** ** ** a ***** ******** *****). **** ***** ***** **** *% ** cameras ***** ***** ***** ** **% ***** ** * ****. We **** ****** ************* / ********** ** ******.

******** ****** **** **** ** *** ***'* ****** ** **** as ** ***** ** *** **** ** **** ************ *****.

*********** ******* *******, * *** ** ******* **,***!, ******* * lot ** *********...

**** ****** *** ******** ***** * **% ************ ****, ******* the % *********** ** *** ***** ***** **** **** ** lcd/recorder. ********* **** ******** ***-******** ***** (********, *** *****, *******) and ** ***** **** ** **** ****** ****** ****** **** a ******* ******** ****** *****.

*** ***** ***** ** ***** **** *** **** ****** *% as * ********** ******* *** ** ****** **** * ********* their ****** ******.

***** **** "**** * ******, *** ****** ***** *** *** odds **'* *******"

**** *****:

***** ** “** *** ** *** ******* **,*** *******” ** once.

******** *****:

"***. ******* ****** (****) ***** **** **** ** ******* ************ with ***** ********* ****** *** ******** ********** ** **** ****** to ***** ************ *******. ****** ******* ***** **** ***** ******* cameras *** ***** ******* ********* ** * ******-******* **** *****."

*

* ***** *** **** ******* *** ****** *** ********* ** great **** ****** ** ***** **** ****** ** * **** in *** ****** **** **** ***** ****** ** ** ***** now ** ** ******** *** ***** ***** *** *** **** you **** ****** **** ** **** ** ***** ****