Subscriber Discussion

Seeking Opinions On The Value Of Webinars

UM
Undisclosed Manufacturer #1
Mar 19, 2019

I'm with a smaller security technology business, and looking at different ways to engage with the market. One option is around running and hosting technical  / product webinars, which seem to be increasingly common.

I'd appreciate any feedback from the community here on:

- do you see value in webinars, and do you participate in them?

- if you do, then what works and doesn't work with webinars (length, type of format, content, how it is pitched, technical vs sales focus etc)?

Any feedback and suggestions welcome!

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U
Undisclosed #2
Mar 19, 2019

You can get 500-1000 leads from a well promoted webinar. Your best bet is probably going to be to partner with some industry organization or publication that will promote your webinar to their lists, budget a grand or two for that, depending on the organization, size of list, etc.

If you get 1/4 of the registrants to actually attend the webinar, that is a good turnout. Either way, you get the leads from the webinar registrants.

You can go with a sales slant, or a technology slant, or anything else you want. Just make sure the webinar description matches the content, and you deliver on the topic. Don't promote a webinar for "Solving PTZ Maintenance Problems" and then just talk about your new PTZ that doesn't really "solve" problems in the general sense. Instead call it something like "Learn How Our PTZ Reduces Maintenance Costs" (this is just an example, I have no idea what you are selling). If people show up expecting to hear about a technology topic and they just get a sales pitch you will have done yourself a disservice by attracting the wrong audience. There are *plenty* of people that will sign up and attend for a sales pitch/new product, if that is your goal, be upfront about it.

Budget for an hour, plan 45-50 minutes of content, and the balance for short intro time and Q&A at the end. 20-30 slides is about right. Make sure you have a good mic/headset and do some run throughs to make sure you get the right tempo to your presentation to keep people listening and engaged. Have a few seed questions for the moderators to ask you if you don't get audience questions right away.

 

 

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Sean Nelson
Mar 19, 2019
Nelly's Security

The thing I dont like about webinars is that people have to re-arrange their schedules to watch it. Sure they can watch a recorded version later but the likelihood of engagement goes down dramatically. Also, webinars are usually quite boring and often use power point type presentations which remind people of their high school and college years. I personally dont like watching webinars, nor do I like to give them. The webinars that are especially annoying to me are the ones where the presenter continually asks "Are there any questions so far?". The problem with this approach is that you sometimes get people who are watching who are not as experienced as you and they may ask several dumb questions that extend the length of the webinar even longer. This is a real engagement killer for me so Id say limit those types of questions as much as possible or save them till the end.

When it comes to technical teaching, I prefer a well laid out and condensed Youtube video. You have alot more options to be creative in your teachings with video and imagery that would keep your viewer more engaged throughout the entire process. Also, the perpetual marketing aspect of a nicely designed youtube video is much higher than a webinar. You will find that making an excellent youtube video takes just as much if not more work than a webinar presentation, however, the results in my opinion are far greater with youtube.

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JH
John Honovich
Mar 19, 2019
IPVM

You will find that making an excellent youtube video takes just as much if not more work than a webinar presentation, however, the results in my opinion are far greater with youtube.

Have you ever seen this video? :)

In all seriousness, I am curious to hear more about your YouTube video approach. That type of video certainly takes substantial time and effort. What type of results or returns are you seeing?

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Sean Nelson
Mar 19, 2019
Nelly's Security

The videos always result in a few orders after posting them. More importantly, they usually always result in new customers. Even if we pick up just one new dealer customer from it, its worth it because of the repeat business thats involved. That particular video above didn't great on youtube, however it did very well for us on Facebook. Thats another reason why we like doing videos such as this, because you can market them in different places. If you tried to post a recorded webinar on facebook, people would scroll right past it. 

As far as youtube, if you can market it correctly with proper keywords and the market isnt flooded with similar videos and keywords, then it can make a huge impant. Back in 2013, we did a video "how to install an IP Security Camera system". The video was ghetto as hell, horrible audio, not real well laid out, however it is now approaching 1 mil views and we still get new customers from it to this day even though alot of it is irrelevant (we need to make an updated version). At the time, there wasnt alot of videos on youtube about this subject so we had a golden oppurtunity.

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JH
John Honovich
Mar 19, 2019
IPVM

That particular video above didn't great on youtube, however it did very well for us on Facebook

That's interesting. We've seen similar, especially for alarm related content, Facebook is very strong. 

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U
Undisclosed #3
Mar 19, 2019

most product-specific webinars that I have attended were too long, too boring and too often conflicted with other things I needed to get done during the webinars scheduled time.

Too long:  make them short and to the point - I would do no more than a half-hour max.

Too boring:  get someone who can effectively (and interestingly) tell your story  - avoid using overly-technical people to deliver your message.

Too often conflicts:  not much you can do here without the ability to alter the space-time continuum. 

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JH
John Honovich
Mar 19, 2019
IPVM

Too often conflicts: not much you can do here without the ability to alter the space-time continuum.

Marketers have overcome the laws of physics, well sort of. They run 'live' webinars but the webinar software just auto starts a recorded video at the scheduled time. I wouldn't do this, as it is deceptive, but I have seen this done a number of times.

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Brandon Knutson
Mar 19, 2019
IPVMU Certified

Not a marketing guy, just an end-user's prospective

For professional education - I watch a lot of webinars, especially on active shooter events and school security. The problem I see is all of them are very basic with regurgitated information. Sometimes I glean a new nugget of information and that makes it worth it for me. Webinars rarely make me interested in specific products. 

For product information - I watch YouTube videos. They are shorter and more concise. Best for product research and can influence my purchasing decisions. 

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UM
Undisclosed Manufacturer #1
Mar 20, 2019

Thanks for the feedback so far, much appreciated and really useful.

I personally tend to agree with the bias towards video to watch when you choose (although I'd say it is harder / more expensive to generate good quality "fresh" video content when it lacks the saving grace of interactive discussion etc you might get in a good webinar).

JH
John Honovich
Mar 20, 2019
IPVM

lacks the saving grace of interactive discussion etc you might get in a good webinar

I agree with this sentiment but most industry webinars are 55 minutes of the company talking and 2 to 3 questions at the very end.  In our courses, we have a live chat conjoined to the webinar so people can ask questions and then we can pick ones we think have broader interest and direct relevance and then answer them immediately.

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