Sanyo Cameras Need Support

I have an array of IP cameras but non so cantankerous as the Sanyo. I have VCC-HD2300, 3300 and 4000. I can get into most of the 2300s via the web interface, but am not having much luck accessing the 3300s and 4000s. I usually get just so far into the web interface, then the screen goes blank except for the message: "THE UNIT IS DISCONNECTED!" I know that it isn't disconnected because I can see it through my NetGuard EVS software. I need to troubleshoot some camera issues that I can only do inside the camera.

Can someone tell me what could be the problem and how to overcome it?

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