Subscriber Discussion

Ridiculous Axis Lead Times...

UI
Undisclosed Integrator #1
Jul 23, 2018

I feel like we are going on 3 months now without some of the most popular, newest models from Axis such as the P1447-LE, P1448-LE, P3227-LVE, and P3228-LVE. Also, its getting very difficult to get the newer M5525-E, and now the Q6125-E. I cannot locate any of the models mentioned above from any North American Distributor as it stands today. Does anyone have insight on production issues? Anyone else getting frustrated, and is this issue widespread (outside of Axis) in the higher resolution, 5MP+ models? 

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MM
Michael Miller
Jul 23, 2018

Same issue with the intercoms

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UI
Undisclosed Integrator #2
Jul 23, 2018

CSC (Wesco) didn't have any of those? Usually they have a few laying around before they get all sold. Axis always seems to run into supply issues this time of year. Hanwha's lead time have typically been better than Axis over the past year even on the higher stuff like 4K/12MP bullet and domes. I try to get our Axis stuff in early when possible. 

 

Now's there always a Chinese company out there that starts with the letter H that has 4K/12MP cameras well stocked :) but that's another story for another day.  

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JH
John Honovich
Jul 24, 2018
IPVM

We've reached out to Axis to get feedback and will add when we receive.

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JH
John Honovich
Jul 26, 2018
IPVM

Axis response:

It is correct that we are experiencing longer than normal lead times (right now 7 to 10 weeks) on the products listed in the post. Most of them are due to much higher demand than expected, 2x to 4x compared to our forecasts. Additionally, Axis has seen stronger than expected growth and record shipments in Q2. With the continued long lead times on the world market for components it is a challenge to keep up with the higher demand, but our Operations teams are working hard to minimize disturbances.

It is important to remember that Axis works strictly through distribution, and that there is stock of most of our products at our distributor partners in US. Typically they hold a 4 weeks demand in stock. The lead time mentioned earlier is the time it takes Axis to replenish the stock at our distributors, which place orders many weeks ahead of when they need the new products. So, if your IPVM members need some help to navigate where they might find products, please send them our way.

UI
Undisclosed Integrator #3
Jul 25, 2018

IMHO, axis has a very strict pricing structure with almost no valuable project registration discounted pricing at any dealer level. So I think it is hard for them to forcast sales as I don't think many resellers register projects with them to properly account. 

This time of year with school being out Axis cameras fly off the shelves in upgrades replacements and new installs.

That being said, we have been ordering consistently about 100 axis products per month and have had no issues. Especially the p32 newer series.

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UI
Undisclosed Integrator #6
Jul 25, 2018

That is weird as it is the exact opposite of what we are told.  We get deeper discounts anytime we register a project with over $10k in Axis parts, happens a lot.  

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UI
Undisclosed Integrator #3
Jul 25, 2018

I should correct that statement any discount is valuable however it's typically predictable and not enough offset to make a bid worthwhile over other costs and the markup lottery. 

Sure it can make a difference on a $50,000 or $100,000 axis deal, but we're talking 100 and 200 camera ops which don't come around evdayday.

Yeah if you're going against Hikvision every Point counts. And if I get the chance to present my pricing to value with axis has typically always won, except when it comes to mounts. There's no competition to HikVisions Chinese metal, there going to beat me every time there and I have no value add to offset it.

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UI
Undisclosed Integrator #6
Jul 25, 2018

Ahh, that makes more sense then.  Sorry for the confusion on my part.  They are certainly proud of the mounts and truly enjoy when you want to mount to a pole or corner so you get the privilege of buying even more. 

UI
Undisclosed Integrator #4
Jul 25, 2018

Been seeing the same issues with Axis for most of the summer,  have 1448-LE's on backorder since the beginning of May. 3228 and 3227 exterior cameras are always more than a month out. Difficult to sell cameras your can't get.  :-(

UI
Undisclosed Integrator #5
Jul 25, 2018

Unfortunately our bread and butter cameras are the P3227 and P3228 and nowadays the current lead times are usually 6-8 weeks. When the the backorders started, we upgraded cameras from LV to LVE(if made sense) or to the Q series on our dime to help the clients but at this point we just present the client with three options: wait 2-3 months to get your cameras, pay the difference and upgrade to a higher end model which you don't really need or we can get you Hanwha's equivalent in a couple of days and save a few bucks in the process. 

We value our Axis relationship but between the increase in DOAs and the backorders spreading to more and more products, they are making it harder and harder to do business with them. Most people can be understanding for a temporary issue but both have been going on for pretty much a year.

It will be really helpful if Axis leadership publicly acknowledges the issue and explains what are they doing to fix it and in what timeframe.

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UI
Undisclosed Integrator #6
Jul 25, 2018

We value our Axis relationship but between the increase in DOAs and the backorders spreading to more and more products,

Don't forget what appears to be a steady increase in vulnerabilities, or atleast more coverage of vulnerabilities seems like a never ending cycle.  Had to subscribe to IPVM just to make sure I got notice of them all because our rep and their site make an effort to hide the information. 

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UE
Undisclosed End User #7
Jul 25, 2018

I had ordered 20 P3227-LVE cameras early February, and still had not received the last week of April.  I reached out to our regional sales manager.  He said a massive influx of orders and component shortages caused the long lead time.  He also mentioned that they were making major improvements to their procurement and demand planning process - but it would take some time to get that implemented.

We are planning on placing an order for 400+ cameras in the next few weeks.  Not thrilled to hear that there are still the long lead times.  

UI
Undisclosed Integrator #8
Jul 25, 2018

We do a lot of true cloud hosting with M3105-LVE's and they're 3 months due to a big order from somewhere in the NE.  We've ordered a bunch from online folks (after calling and working a 'better' deal) although our profit drops substantially at least we don't look bad and lose customers.  Our bunch is not in the hundreds but close.

 

This happened last year with thermals...8 weeks at least.  Maybe can understand the expensive part cameras but not the cheap ones.  

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UI
Undisclosed Integrator #9
Jul 25, 2018

I had to order from a photo retailer recently to get the equipment in on time.  Luckily they provided corp pricing and their pricing fell somewhere between my project price and my quoted sale price.   They actually have a pretty decent stock on most of these models.   I don't care to share my source as we have a LOT of Axis jobs hitting this summer!  In general I have been told by dist to order the equip 2-3 months out at this time though.  

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UI
Undisclosed Integrator #10
Jul 25, 2018

We spoke to our Axis sales rep who stated that Axis was having some issues sourcing parts.  From his statement, they received products that did not meet their specifications and failed testing.  

 

Axis should issue some public comment rather than keep its integrators in the dark.  In the meantime, I am happy to hear that they are still using quality parts rather than cheap Chinese garbage.

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UI
Undisclosed Integrator #11
Oct 01, 2018

We recently made a decision to standardize on Axis and getting ready to place a 2nd order which will be 50 cameras but these posts are making me question our decision. The first order was a nightmare in terms of lead time on both the cameras AND the licenses which took over 2wks to receive.   I'm a little suspicious that it seems based on these posts that all the Reps have been given a few choices of "company line" to use as explanations i.e. "bad components received", lots of orders received, higher than expected sales etc.  It doesn't feel like we're getting a straight answer from Axis.  What's REALLY going on?  and....should I be rethinking the standard and looking at Hanwha?

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