The NY Times has a report detailing concerns about retailer abusing investigations to obtain false confessions. Some key points / claims made:
- US Employee theft estimated at ~$8 billion, about half that of shoplifting
- Hard evidence of this, like video is rare.
- "Retailers have turned to internal investigations, often using investigators trained in the same interview and interrogation methods as the police."
- "Class-action lawsuits were filed recently against Home Depot and Macy’s, accusing them of using their loss-prevention departments to coerce confessions from customers suspected of shoplifting."
- "Miranda rights apply only to criminal investigations, not to internal corporate investigations."
- "AutoZone [a company repeatedly sued for these issues] still forbids the taping of interviews, citing a concern that the tapes could be “manipulated.”
Anyone have experience here to share?