I have a regular specification that calls for integrator 24/7 response time of 4 hours or less under certain conditions. What should those conditions be? Is a 4 hour conditional response time reasonable?
Subscriber Discussion
Response Time Escalation Of 4 Hours Or Less?
JH
John Honovich
Mar 27, 2024U
Undisclosed #1
Mar 27, 2024*** *** **** ** *** ******** they ***** **** ** ****** **?
*** ******** ***** *** *** ********** facility ** ** ******* ****** * 2.5 **** ****** ** *** **** with ** ***** *** (*) *********, tool-equipped, *****-******* ********** ****** *.* ***** of *** ****. ** ****** ****** non ******** *****, *** ***** **** be *********** *** ****** **% *** hour ***** *** *********'* ****** **** or ** * **** ****** **** in ******** ** *** ********.
*** ***** ******** ** **** *** defined ** ***** ** **** * of *** *******.
JH
John Honovich
Mar 27, 2024**, *** **** ******** ** *** far **** *** ******** ** **** major ********** *******. *** *******, ***'* say **** ** *** * ******** base ** * ******** *** ** to *** ***** **** **** *** significant ********** *******. **** ***** ** a ************* ********* ********** ***** **** for * ******** ******** ** *** middle ** **, ***** **** ********* would ****** **** **** *********** ******.
U
Undisclosed #1
Mar 27, 2024***. ***** ***** ***** ** *** to *** ********** ************* ******** *** would **** ** ****** ***** ******* narrowly ******* ********... **** *** ****** system ** ****. ** *** ********* is ******* ** ** ****** :). Other ******* ******** ***** ** *** business ***.
MM
Michael Miller
Mar 27, 2024*** *** ******** **, **** ***** need ** ** * ********** ** 4 *****, ** ******* *** **** onsite ****** * *****?
JH
John Honovich
Mar 27, 2024******, *** ****** ** ** *** buyers ** **** * ********** ** a ******* ***** ****** ** **** versus ***** **-****? **% / **% or?
** * ** **** *** **** better **** **, ****** ** ****** to ****** ********* ** * ***** is *** ****** **** ********** ** be **-**** **********. *****'* ** **** that ***** ** *****, ****** ***'* control, **** ***** ******* ****** ********* in * *****.
MM
Michael Miller
Mar 27, 2024*** *** ******* **** * ******** times, ******* *** ** ** ****** within * *****. ** ***** *** to **** **** *** ******* **** with *** ****** ** **** ** not ****** **** *** ***** **** be ******** ****** * *****. *** those *******, * ********* ****** ***** parts ** ********** ******.
JH
John Honovich
Mar 27, 2024*** ***** *******, * ********* ****** spare ***** ** ********** ******.
**** *****.
U
Undisclosed #1
Mar 27, 2024*** *** ******* **** * ******** times, ******* *** ** ** ****** within * *****. ** ***** *** to **** **** *** ******* **** with *** ****** ** **** ** not ****** **** *** ***** **** be ******** ****** * *****. *** those *******, * ********* ****** ***** parts ** ********** ******.
***. ***** ****** *** ******* ** Part * ** *** **** *** in *** ******** (*** *****) ** term ************,
U
Undisclosed #1
Mar 27, 2024** **** ** ** ******** ********: What ******** ****** **** *.* ** 24/7 ******** **** ** ******.
Brian Karas
Mar 27, 2024**** ** *** ****-*****, ***** *** infinite ******* ****, *** ** *** end ***'** ******* *********, ** *** more ********* *** ******** *** ****** wants, *** **** ** **** ****.
********* ********-*** ***** ** ***** *** lines ** * ***** ******** **** for ******** ** ******** ********* *******. You ***** ****** **** ******* *********** (eg: **** ** ****** ******, **** of *********, **** **** * ******* down). ** **** ******* *****'* **** to ******* **** ******** ** **** would *** ** ******* (**: * single ****** ****, * ******* **** dirty ******, ***.).
* **** ******** ***** *** ****** always *** ********** ** ****, ** you *** ***** ****** **** *** advance **** *** ****** **** ** and **** *** *** **** **. If **** **** * ******/******* ****, that ** ******* ** ******* **** 24 *****, *** ******** ****** **** kind ** ***** ***** ********* ******, or ****** ** **** ******** (*** they *** * **** ** **** for ****). **, *** *** **** it * ******** *********** ** ********, store, *** ******* ****** ** * spare ***** *********.
********* *** **** **** ***** ********* before **** ***** **** **** **** of ********** ****** ** ***** ******* that ******** **** **** *** ****** a **** **-**** ** but **** ******* ******* *** **** hours ** ****. ** ** *******, you *** **** *** ****** ** "4 **** ******** ****" ** ****** your **** ******* **** ** ****** and **** **** **** *** *** real **** ** *** **** **** vacation ** * ****. *** **** doesn't ****** ***** *** **** **** want.
** * ******* *** ***** ******** do * **** ******** **** *** either **** ***** ************** ** ********** (to *** ************?) ****** * ***** of *** **** ******** ******. *****, without ******* *** *** *******, **** may ** *** *** ** **********, but *** *** *** ****.
***** ****** ** * ******* **** identifies ******** *** *** ******** *** you *** ******* *** ********, ***** should ** ********** ** **** *****. Eg: ***-***** ****** *** **** ****, deployment ** ****** ********* ***** **********. Think ** **** *** ** ***** and **** **** *** *****/***** **** exposure.
***'** **** **** * ******* ** exceptions ** *** * **** ******** time. ** *** **** **** ******* as *** ****** ** * ******* event **** * *********, **** **** isn't ***** ** ** ******* ***** on **** ***.
********* ** *** ***** ** **** and *** **** ********, *** *** want ** **** * ****** ** help ***** ****, ***** *** **** of **** ******* *** *** ***** agreements ******* ***. *'** **** ** done * ***, * **** **** of *** ******* **** ******* *** IBM ***** ******* * **** **** time ***.
U
Undisclosed #1
Mar 28, 2024****** *****. **** ****** ***. * will **** *** **** *** *** to *** *** ***** **, *** keep *** **** ***** *******.
U
Undisclosed #1
Mar 30, 2024*'** **** ** **** * ***, I **** **** ** *** ******* from ******* *** *** ***** ******* a **** **** **** ***.
***** (****** ******* ** ****), ******* on **** **********, *** **** *********** levels ***** *** *********. ** *** integrator *** *** ************ **** ****** access ** ** ****** (*** ******* discussion * **** **** *****). ***** that ********* * ***** ********? **** about * **** **** **** *** integrator? ***** **** **** *** ********** the ***** ** **** *** * bill *** *** ***** ****?
* **** ***** *** **** ** "it ******* **" ***** **** ***** come **, * **** **** ** integrator *** *** ***** ** ****, in *******, **** ** ********. **** is * *** *** ****** ****. I **** *** ********** ** **** money *** **** ******* ** ********. But ** ***** *** *** ********* service ******** ********* * ******** **** long ************ ******* *** ***** *** the **********
*** **** *** ** ****? ** at ***? *** **** ****** ** escallation ** **** **** *** **** are ****?
U
Undisclosed #1
Mar 28, 2024********* *** **** **** ***** ********* before **** ***** **** **** **** of ********** ****** ** ***** ******* that ******** **** **** *** ****** a **** **-**** ** but **** ******* ******* *** **** hours ** ****. ** ** *******, you *** **** *** ****** ** "4 **** ******** ****" ** ****** your **** ******* **** ** ****** and **** **** **** *** *** real **** ** *** **** **** vacation ** * ****. *** **** doesn't ****** ***** *** **** **** want.
* **** **** **** **** ****** and *** ***** *** *********** *** classic. * ***** **** ** ********** a **** **** *** *** **** his ** **** *** ***, **** so ** ***** **** *** ********. Ok **** *** *** **** *** 50 ***** ** **** ****** ****** by * ******. **** ***** *** consier "******" ** ******** ** ***** hours ********?
U
Undisclosed #1
Mar 30, 2024**. **** ** **** ** *** KISS *********. ******* **/* ******** ****** for ***** ** **** ****** * hours. **** *** ***** ***** *** for *** ******** ******* ***** ****** business *****. *** ***** **** ** included ***** *** ******* *********.
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*** **** *********, ** **, ***** be ***** *** *********. * *-**** response **** **** ************* ******** *** price **** ***** ****** ***** ** demands ** ********* ***** ********** ** the ****** ** *** *****, ** holidays, ***. *** ***** ***** ******** is ********* - *** *** **** is *** ******** **** ***** **** to ****** **? ** **** ** the ******* ** ** ***** **** or * ****** ******** ** *** mountains, ***.? *** ****** (** ******) it ** ** *** ** ***** impact *** *****.