Problems With Latch Bolt Monitoring Tabs Falling Off On HES Devices?

We have recently had a significant rash of LBM devices failing on HES devices. Across multiple series of locks and multiple sites with varying door types.

Anyone else notice this - is the a QC issue or could this have to do with installation?

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** *** ******* ** ******* ******* ** ******* *******?

*'* *** **** *** * *** **** * **** **** is ****** ******** ******** **** *** **** **** ****** ******* we ********* ** * ******** ****, ** *** * ** them ***** ******** *** **** *********. ***** ***** *** ***** of ***************, ***** ***** ******** ** * *****, ********* ****, checking **** ********** *** **** *********, ********** *** ****** *** bad ** ** ***** ***** ** **** **** *** ********* in *** ****. **** **** ** ** * ***** ****, but * ** *********** ***** **** **** ********* ******* * want ** *** ***** ****** ****** ******* ** **** ****** to ** **** ***.

* **** **** ** ****** ******** ** ***'* **** *** on *** **** ****** *******. *** ***** ** **** ** on **** *** ** * **** *** *** ***** *********** with ***** ***** ************ * **** *****.

*** ** *** ***** * **** ** *** *** * hes ****

**** ***** *** ** **** **** * *****

*** * *** **** ******** **** **** ****** ******** *** tapped ***** ** *** **** **** **** *** ******* ***** onto *** ****. ****;* ******* *** **** **** *** ***** until ** **** * ******* ** ***** **. ************* ******* happen, *** *** *** ****** ** *** ******** ******* (**** often *** ****/**** ******* ******) *** ***** **** ***** ********. Over ****, * **** *** *** ****** "*******" *** ***** and *** ****** ****** **** **** ***** **** ** ****** and *** **** ****** ***** ********* ********. **** ** *** a ***** ********** ******, ** ****** ** *** *** ******* a ******** ***** **** ****** ****** ** *** **** ***** or ******* *** ****** ****, ***** ** ***** ******* ** a ****.

** ************, **** *****-****** **** ****** ***** ******** ** ***** holes *** * ******** *** ** * ****** ****, *** LBM ****** ***** * *** ** **** *** *****, *** it ***** ** ** **** ******** **** ****.

*** **** ** *******, *** * **** ******** * **** month *** **** **** ******** *** ** * ******* ******. Customer (** ****** ** **** ****) **** *** **** *** not ********* **** * ******. *** ** ***** ****** **** a ******** *******. (*****, ***?). *** ** ****, ******* ***, power *** *** *** **** ****** ** ****. ****** *** fob ***** ** *****, ******* ** *** ****. *** ****** back * **** *****. ******* ****** *** ****'* **** ** lock *** ******* ******* ****** ****, ** * ********* * separate ***** ****** ** **** *******. ****** ***** ** ***** and *-**, ** **** *****. *** ****** **** * ***** time *** ******** *** *** *****. ******* * *********** **** just ** ****. ********** ******* *** ****, ******* ******, (*** good) *** ******* ***** ******* **** *** **** *** *** responding ************. * ******* ****** ******* ** ** ** ****. The **** ***** ****-******* **** ** *** ******** ******** *** not *****. * ******* ** *** **** * *** *** and ***** ** ** ******* **.