Problem Solved Or Solution Ignored - Thoughts On Technical Assistance Thru The Forum

After seeing the magnificient Marty Major score a perfect 10 in online tech support, I was thinking how it doesn't usually work out that perfectly. You know the deal, you suggest this or that, maybe there is a little back and forth for a day or two, you think maybe you are helping, and then....nothing again ever!

So my question is what's the more likely case in such a scenario?

1. You are not helping the user, either thru giving bad advice or the user not being capable of using your good advice, and so the user gives up on you.

2. You help fix the problem but the user never bothers to tell you.

3. The user realizes the question is unsolvable/incoherent and simply breaks off without explanation.

As far as I can remember, anytime I ever asked for help in an inline forum and someone actually helped me, I would tell them so. However I must admit a couple of times I just gave up because I wasn't being helped and was tired of explaining.

So then I have to think that usually when you don't hear back its number 1? Agree? Insights from veterans?

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**one ******** would be is it out of place to ask the OP whatever happened? It seems nobody ever does that around here so I'm leery. Any warped or dewarped opinion welcome...

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** ** ******* ***** *** *** ******* ********** ***** '*****' fall ****:

Quick **** ******: This types whips out an answer quicker than you can finish your question seems. Usually, they key in on on word or phrase that reminds them of somethin' and there you go, instant answer.
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The ********** *******:This type as the name implies, only has one or two shells in the chamber, usually of start-from-scratch nature. He's the guy telling you to reinstall the OS on a new hard drive because your left speaker ain't workin!
Deputy ***: As bad as the others can be, this one is the worst. He never fires a shot ever. He will just keep asking you more questions, getting broader and broader, hoping for you to break off before he gives a wrong answer. He'll want you to find out which power grid (I'm not kidding'.) you are on (the wrong one). Eventually right when it seems he is on the verge of some flash of insight, he'll go silent, rendering all your time spent explaining wasted...
The **** ******: Takes aim, fires a silver bullet, need I say more?

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