Good - from a service point of view it has cut down the number phone calls with technicans, reducung workload and noise.
1. We don't have to call them and ask where they are.
2. When a customer calls to ask if they on on their way to site we can deal with the issue on the phone without having to call the tech and call the customer back.
3. If there is an issue with invoicing, where the tech has omitted information about time on site from his paperwork we don't have to ask the tech to remember, we just look on the GPS.
4. When a customer calls to book in a service call, we can search for their geographical location and see if there is a technician nearby and commit to the work.
We deliberated for years about putting it in because we thought techs would perceive it as a lack of trust and leave. Not one tech left.
GPS gives service department staff back control and visibility of their fleet.