Member Discussion

Panasonic VMS (Video Insight) Refuse To Fix A Software Playback Issue Unless Users Pay To Upgrade

Many clients have been calling in reporting an issue that started on Jan 1st 2021, they cant access their playback. Speaking with Panasonic, they stated this issue is similar to a "Y2K" issue and clients are unable to get a fix unless they pay for software support. Few facts;

1-Clients are on 5 years old software

2- There was no and still no notification to dealers on this issue

3- Clients are help hostage regardless of current budget.

Do you feel this is an acceptable practice by VMS/software manufactures? I understand that MS and other software giants stop supporting old software but this was unannounced and VI pitch was always, you dont have to upgrade if you dont want to.

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** *** ******** **** Panasonic ** **** *** hope ** **** * response ** **** ** possible.

**** ** ** *********** situation ** ****.

* **** *** ***** today **** *** ***** the ** ******** **** is ***** **** * years **** ** ******. So **** ******* *** you ********* **?

*** ***'* *** ***** by ****** ***** ************* "clients *** **** *******" over *****.

*** ********* **** ** concerned ***** **** *** users *********. * ******** myself **** ** **** team *** **** **** what * ** ***** to **** ** *** user ** ********** **** their *** ******* *** issue. ** *** **** a ******** ******* **** needs *******, ****** **** them ***** ** ** I ** ****** ********* unlike ***, ******* *** are.

**** ******* *****, *** actually ****** ***** ** point. **** * ********* rep ** *** ***** of **** *****. **** kept ** ***** *** didn't **** ******** **** had * *********** **** effected **** *****.

**** ** **** ** settle. ****** **** **** a **** *** *** us *** **** ** I ** ****** **** up.

*** *** ****** ******** a ********** ** * year *** ******** ****** issues? *** ***** **** misleading ** ** ** an *** ******** ****** called ******* *******. ** was ***'* ******* ***** ago *** *** ******** to ** ******* ** the **** ****. **** is **** ********** *** the ***** ** ***** being ******** ** *** server, ** ** **** the *** ******* ******* software ****** ***'* **********....***** makes ***** ***** ** was ***'* ***** ***. This ******** **** ** good **** **** ******* to ******* *******.

* ***** ***, **** was "*********** ********* ** best" ********* ** *****, Outside ********* ***** ***. Now, *** *** ******** this *** ********* *** several ***** ***. ** never *** *** **** and ***** ** ** mention *** ** ** Panasonic ******* ** ** searching ** ******. *** were *******/******* **** ***** of ****? ****** **** proof.

** *** **** ** initial **** *****, *** objections ***:

*- ***** *** ** and ***** ** ************ to ******* ** **** issue. ***** ** *** even ** ************ ** Panasonic **** **** ** happening.

*- ******* *** **** hostage ********** ** ******* budget.

* ** *** *********** that ******* *** ******** to ******* ***** * years *** *** *** Panasonic ******* **** *** not ************.

**** **** **** ** vague. **** **** ***** to ** ******** ** current *******, *** ** really ***** ******** **** was ***'* ***** ***. If ******* ** ******* product, **** ***** *****'* exist. ** ********* **** issue **** *** *******, or ** ** ******* for ************* **** **** years ***** ** ******* thinking. **** ******* * was ******** ******* ***** ago, ***** **** **** announcements ***** *** ********* to ** ******* *** the ****** ** ******* both *** ****** *** client.

************ **** ****** ******** that ******* ***** */*/*/* years ******* ********* ******* to ********* **** *****'* expire. ***** *** ****** your **********, *** ****** your ********* ** ****** old ****** **** ** was ****** ****** ****** from ************ (****** ***********), so **** *** ** part ** *** *****...**** guessing. *'* ***** *** to **** ********* *** and *** **** **** can ** *** ***.

*** ***. ***** **** that's **** *** **** so ***** *** **. Undisclosed ************ #* ** the ******! ****** ****** tell *** **** ** has ***!

***, ***** ******* ****'* always ***** ** *********. Some *** ***** *** left ****** ** *** licensing *********** ******* ** how **'* ****** ****** sold ** ** *** users. ********* ******* ******* that **** ******** ****** into ****. **'* *********** because *** ***'* **** a **** ******* ****** #, ***** ** ** integrator ******** **, *** a ********* ** *** name ** *** *** user. *** *** ***.

*******'* *** **** ** human ******. *** ******** does ********** ***** ** to *** ************ ** someone ****. ********* *** can ***** **** ****. I ******* ********** *** I ** ****** ********** in ******* ******* ** need.

***, *** **** ** that * ** *** winner *** ** **** go ****. "*******'* *** made ** ***** *****" is * ***** ************* when ********* **** *****. Let's *** **** ************** is *** ********* *** and **** ** * bill **** *** ********* rep. ** *** ** are ** ****** # 13 **** **** **** had ****** **** ******* due ** **** ***.

*** ********* *********** ***** have ************ *** ********* the ***** *** ******* client ** *** ** life ************ ** ******* a ***.

*****, ****, ***'* ******* any ****** ***** ***** be ********** ***** * years. **** ******* *** older **** *** ********* and ***, ** **** customer ********* **** ************ issue ** ********* ****'* own *** ******* ****** these **** ******. ***** the ***** ** *** published *** *** *** EOL *******.

************ *** ***** **** v5.5 ** *****

********* **** *** ************ this ***** **** ******* 5.5 ** ***** *** be ******** ** ******** software ******* ******* (***) for *** ****** ******(*). Version *.* *** **** released ** **** *** is *** ** **** (EOL). **** *** *** has **** *********, *** customer ******* ****** *** provide ******* ***********, ** the ******** *** ******* to ******* *.*.

************ *** ***** **** v6.3.7

********* **** *** ************ this ***** **** ******* 6.3.7 ******* ******* *** use *** ** ******* client, ***** *** ***** only ******* *** ******* Station ******. ******* *.*.* was **** ******** *** years *** *** ** now ***. *** **** option ***** ** ** have *** ******** ******** the *** *** *** serial ******(*). **** *** has **** *********, **** can ******* ** ******* 7.8.

******** **** ***** ** problematic *** *** ********* using ******** **** ** no ****** *********, **** offers * **** *********** to *** **** ** our ****** ********, ***** could *********** ******* **** from ************ ****** ** defects ** *** ******** that *** ******* **** fixed.

******* **** ********* ******* for ******* *******.

**** ******** ********* **** VideoInsight ***** ** ********* didn't *** *** ******* during ***** **** ******.

****'* * *** ******. When * ******* ******** a *******, **** ******* the *********** ** **** company ***.

**** ****** * **** opportunity ** *** **** on *** ****** ********, which ***** *********** ******* them **** ************ ****** or ******* ** *** software **** *** ******* been *****.

** **** ***** ****** to * *****.

** **** ** * bug (*** **** **** has **** ********* ** far ** **, ****** a *** ******* **** is *******), ***** ** a **** ******** ** whether ********* ** *** owner ** **** ******* / *******(*) ****** **** a *** *** **.

*'* **** ********** *** fix. * ***** **'* probably * ***....* *** on * *-* **** old ***'* ******* ****** caused ** *** **. On *** * **** old ******, **** ******** the *** ****** ** no ******, *** * year *** ****** *** be **** ***********. *** you ****** **** **** though ***** ********* ****** licenses, **** *** ** expiration **** ** ****, that ********* ** ********* to ******* ** ***** on *-* **** *** EOL'd ********? **** ***** Genetec, *************, *********, ****, etc. ** ** * situation **** *** ******** are *******? **** ***** hang ** ** ***. I ****** ********** ** negotiable ** *** ** he/she ******* *** *** makes *** ***** ****.

*** *** ****** **** even ****** ***** ********* bought ********, **** *** an ********** **** ** them

* **** *** **** the ********* ********* ** I ***'* ******* ** that. * ** ******, as * ******* ****, if *** ********** ** defective, *.*., ***** *** a ****** **** ***** the ******* ****** **** the **** ******* **** (which ** ******* **** is ***** ********* ****), I ******* **'* *** manufacturer's ************** ** ***.

** ** *****, * have *** **** *** licensing ********* *** * am *** ****** ** is ******* ******** (****'* up ** * *****, etc.).

*** ********* *** ******* it ******. * ******* appreciate *** ******** ** but ********* ********** ****** handle **** ******** *** on *** ****** ** we *** *** * complete *** ******** *********.

*'** ***** **** ***. If *** ******** *** not *** ********* **** expires **** ************, **** would ** **** * fix. ***** * **** missed **, *** * don't ******* **** ** UM1's **********. *** ************ client ******** ***** ********** was ******** ** * new ****** **** *** can ******** ***** ***, at ** ******, ** correct *** ***** ** the ****** ** **** the * **** *** platform. ** ****** ****, if **** ****'* *** the ********* **** ******* from ************, ** **** Panasonic ** ******* *******, they *** ***** *** an *******. ** ****** case, * ***** ******* UM1 ******* *** ***** sales *** *** **** towards ** ******** ********.

*** ************ ****** ******** being ********** *** ******** to * *** ****** that *** *** ******** right ***, ** ** charge, ** ******* *** issue ** *** ****** is **** *** * year *** ********.

** **** ** *** case, **** ** *****.

*****, ***** ** ***** for ********* ********** ** handle ****. *** **** why ******* *** ** us ****** **** ** public ** ****** **** they ********** *** ************ resolving **. * **** still *** ***** **** from ********* ********** ***** Monday.

* ** *** ******** whether * * ***** software ** *** ** upgrade. ** ***** ** that ***** *** ** announcement ** *** ** life ** ********** **** the *********.

** * ***** **** website *** ***** ** the **** *******, ***** nothing

**** *******, ******* ********* with *** *******. ****** is ** ****** ******* back *****. **** **** no ****** ** **** for $**,*** ******** *******, What ** **** **?

*** ****** ** "*****" and "**** *** *** are ******" ** * can ** ****

*** **** **** ** convince **. *** *** your ******** *** **** you ****. * ** just ******* **** *** reputable *********** ***** **** acknowledged *** ********* *** issue *** ******* ****** to *** ** **** announcement ** ******* * fix.

********* ********* ** ** that **** ***** **** into *********, ** ******** since.

********* *** *** ****** a ********* *********, ****** below:

****** ******** *** *********,

** *** ********* ** providing *** ******** *** customers *** **** **** products *** *********.

** ****, ** **** identified ** ***** **** Video *******’* ******** ****** (Monitor *******) **** *** resulted ** ******** ***** files **** ******* *, 2021, *** ***** ** not ******* ** *** software.Please ****: *** ** ****** *** ******** *** ***** ** ********, *** **** ***** **** ******* ******** *.*.* *** ******* ** ******* *******.

Experiencing *** ***** **** **.* ** ***** (******** **** ****)

********* ************ *** ***** with ******* *.* ** older **** **** ** upgrade ** ******* *.* software *****. *** ********** issue **** ******* *** Monitor ******* ******. ******* ended *** *.* ** January **, ****.

Experiencing *** ***** **** **.*.* (******** ******** ****)

********* **** *** ************ the ***** **** ******* 6.3.7 ******* ******* **** need ** ****** *** the *.*.* ** ******* client ** ******* ** version *.* ******** *****. The ********** ***** **** affects *** ******* ******* client. ******* ***** *** 6.3.7 ** ******* **, 2020.

** **** ****** *** partners *** *** ********* to ****** **** **** is ******** ** ******* as ********. ****** ******* Tech ******* ** ******** your ****-******** ***** *** recommended ******* ****.

** ***** **** ******** and ********* *** *** inconvenience **** *** ******.

********* **** ***** ******** of ***** ******* (**) should ******** ********* ** 7.8. ** *.* ** a ********, *** ****-**-***, enterprise-grade ***** ********** ******** that ****** ********* ***********, an ********* **, ********* failover, ********* ******* / users, *** ****. **** a **** ***** ** features, ***** ******* *.* makes *** **** ** existing ****** *******.

***** ***,

********* *-*** ******* ********* Corporation ** *******

**** ****'* ******* * few ******... ***, ** it ** ****/******** ******* that ***** **** ******** and **********. ***, *** long ** *** *******. Some ******* *** **** hours ** ******* **** server, *** ** ***** are ******** *********, ***., it ***** ** * huge ***********. ******, *** most *********, ** ****/*********. I ****** *** **** to *** ** *******?? Does *** ******** ****, do *** **** * maintenance ****, *** ** you **** *** ********?

** ******, ** *** OP *********, **** ****** have **** ****** *********. It ** ****** ******* that **** *** ******** dropped ******* ** *** same **** **** ****** they *** ******** ***** apart, *** **** *** issue ********* ***** * year **** *** **** of *** ** *******...

* **** **** ******* behavior *** ** **** as ****. * ** now ** ** ********** position, *** *** * VI *** **** ** my ******** ********. ** were ***** ******** ** their *********, *** ******* at ** **** ** integrator **********, * ******* customer. * ****** **** VI's ******* ***** *** they **** *********, **** as ****** ** *** years ***** *** ********* acquisition.

**** ****, ** ****** employer *********** * ******* of *** ** *** VI *******. **** **** called *** *******, **** were **** ** **** a ******* *** *** a ********** **** **** wouldn't ** ***** ******** to **** **** *** the ****** ***** ***** licensing *** ******** ** their *** ********* *********. I ******* *** ******** was ********* ******* ** "we've *** *** ** with **** *** *** long ** ** **, so ***** ****** ***'* anything ** *** ** until *** *******", ***** I **** ** * pretty ***** *** ** handle * ********* **** this, **** **** **** a ******** ****'* ** deeply ******** ** **** products ** ** **.

**** **** ***** *** OpenEye *********, ****** ;)