Subscriber Discussion

Panasonic VMS (Video Insight) Refuse To Fix A Software Playback Issue Unless Users Pay To Upgrade

UM
Undisclosed Manufacturer #1
•Jan 08, 2021

Many clients have been calling in reporting an issue that started on Jan 1st 2021, they cant access their playback. Speaking with Panasonic, they stated this issue is similar to a "Y2K" issue and clients are unable to get a fix unless they pay for software support. Few facts;

1-Clients are on 5 years old software

*- ***** *** ** *** ***** no ************ ** ******* ** **** issue

*- ******* *** **** ******* ********** of ******* ******.

** *** **** **** ** ** acceptable ******** ** ***/******** ************? * understand **** ** *** ***** ******** giants **** ********** *** ******** *** this *** *********** *** ** ***** was ******, *** **** **** ** upgrade ** *** **** **** **.

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JH
John Honovich
•Jan 10, 2021
IPVM

** *** ******** **** ********* ** this *** **** ** **** * response ** **** ** ********.

Avatar
david tonsberg
•Jan 11, 2021
Security Reps

**** ** ** *********** ********* ** best.

* **** *** ***** ***** **** are ***** *** ** ******** **** is ***** **** * ***** **** no ******. ** **** ******* *** you ********* **?

*** ***'* *** ***** ** ****** which ************* "******* *** **** *******" over *****.

*** ********* **** ** ********* ***** each *** ***** *********. * ******** myself **** ** **** **** *** will **** **** * ** ***** to **** ** *** **** ** integrator **** ***** *** ******* *** issue. ** *** **** * ******** company **** ***** *******, ****** **** them ***** ** ** * ** easily ********* ****** ***, ******* *** are.

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UM
Undisclosed Manufacturer #1
•Jan 11, 2021

**** ******* *****, *** ******** ****** prove ** *****. **** * ********* rep ** *** ***** ** **** issue. **** **** ** ***** *** didn't **** ******** **** *** * malfunction **** ******** **** *****.

**** ** **** ** ******. ****** give **** * **** *** *** us *** **** ** * ** making **** **.

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UM
Undisclosed Manufacturer #2
•Jan 11, 2021
In reply to Undisclosed Manufacturer #1

*** *** ****** ******** * ********** on * **** *** ******** ****** issues? *** ***** **** ********** ** on ** ** *** ******** ****** called ******* *******. ** *** ***'* several ***** *** *** *** ******** to ** ******* ** *** **** time. **** ** **** ********** *** the ***** ** ***** ***** ******** on *** ******, ** ** **** the *** ******* ******* ******** ****** isn't **********....***** ***** ***** ***** ** was ***'* ***** ***. **** ******** will ** **** **** **** ******* to ******* *******.

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UM
Undisclosed Manufacturer #1
•Jan 11, 2021
In reply to Undisclosed Manufacturer #2

* ***** ***, **** *** "*********** situation ** ****" ********* ** *****, Outside ********* ***** ***. ***, *** are ******** **** *** ********* *** several ***** ***. ** ***** *** the **** *** ***** ** ** mention *** ** ** ********* ******* or ** ********* ** ******. *** were *******/******* **** ***** ** ****? Please **** *****.

** *** **** ** ******* **** again, *** ********** ***:

*- ***** *** ** *** ***** no ************ ** ******* ** **** issue. ***** ** *** **** ** announcement ** ********* **** **** ** happening.

*- ******* *** **** ******* ********** of ******* ******.

* ** *** *********** **** ******* are ******** ** ******* ***** * years *** *** *** ********* ******* this *** *** ************.

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UM
Undisclosed Manufacturer #2
•Jan 11, 2021

**** **** **** ** *****. **** post ***** ** ** ******** ** current *******, *** ** ****** ***** software **** *** ***'* ***** ***. If ******* ** ******* *******, **** issue *****'* *****. ** ********* **** issue **** *** *******, ** ** be ******* *** ************* **** **** years ***** ** ******* ********. **** version * *** ******** ******* ***** ago, ***** **** **** ************* ***** the ********* ** ** ******* *** the ****** ** ******* **** *** server *** ******.

************ **** ****** ******** **** ******* after */*/*/* ***** ******* ********* ******* to ********* **** *****'* ******. ***** the ****** **** **********, *** ****** your ********* ** ****** *** ****** that ** *** ****** ****** ****** from ************ (****** ***********), ** **** may ** **** ** *** *****...**** guessing. *'* ***** *** ** **** Panasonic *** *** *** **** **** can ** *** ***.

(2)
Avatar
david tonsberg
•Jan 11, 2021
Security Reps

*** ***. ***** **** ****'* **** you **** ** ***** *** **. Undisclosed ************ #* ** *** ******! Johnny ****** **** *** **** ** has ***!

***, ***** ******* ****'* ****** ***** by *********. **** *** ***** *** left ****** ** *** ********* *********** because ** *** **'* ****** ****** sold ** ** *** *****. ********* quickly ******* **** **** ******** ****** into ****. **'* *********** ******* *** don't **** * **** ******* ****** #, ***** ** ** ********** ******** to, *** * ********* ** *** name ** *** *** ****. *** you ***.

*******'* *** **** ** ***** ******. Not ******** **** ********** ***** ** to *** ************ ** ******* ****. Certainly *** *** ***** **** ****. I ******* ********** *** * ** always ********** ** ******* ******* ** need.

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UM
Undisclosed Manufacturer #1
•Jan 12, 2021

***, *** **** ** **** * am *** ****** *** ** **** go ****. "*******'* *** **** ** human *****" ** * ***** ************* when ********* **** *****. ***'* *** take ************** ** *** ********* *** and **** ** * **** **** the ********* ***. ** *** ** are ** ****** # ** **** week **** *** ****** **** ******* due ** **** ***.

*** ********* *********** ***** **** ************ and ********* *** ***** *** ******* client ** *** ** **** ************ or ******* * ***.

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UM
Undisclosed Manufacturer #2
•Jan 12, 2021
In reply to Undisclosed Manufacturer #1

*****, ****, ***'* ******* *** ****** would ***** ** ********** ***** * years. **** ******* *** ***** **** you ********* *** ***, ** **** customer ********* **** ************ ***** ** Panasonic ****'* *** *** ******* ****** these **** ******. ***** *** ***** as *** ********* *** *** *** EOL *******.

************ *** ***** **** **.* ** Older

********* **** *** ************ **** ***** with ******* *.* ** ***** *** be ******** ** ******** ******** ******* program (***) *** *** ****** ******(*). Version *.* *** **** ******** ** 2012 *** ** *** ** **** (EOL). **** *** *** *** **** purchased, *** ******** ******* ****** *** provide ******* ***********, ** *** ******** can ******* ** ******* *.*.

************ *** ***** **** **.*.*

********* **** *** ************ **** ***** with ******* *.*.* ******* ******* *** use *** ** ******* ******, ***** the ***** **** ******* *** ******* Station ******. ******* *.*.* *** **** released *** ***** *** *** ** now ***. *** **** ****** ***** be ** **** *** ******** ******** the *** *** *** ****** ******(*). Once *** *** **** *********, **** can ******* ** ******* *.*.

******** **** ***** ** *********** *** our ********* ***** ******** **** ** no ****** *********, **** ****** * good *********** ** *** **** ** our ****** ********, ***** ***** *********** prevent **** **** ************ ****** ** defects ** *** ******** **** *** already **** *****.

******* **** ********* ******* *** ******* details.

JH
John Honovich
•Jan 12, 2021
IPVM
In reply to Undisclosed Manufacturer #2

**** ******** ********* **** ************ ***** as ********* ****'* *** *** ******* during ***** **** ******.

****'* * *** ******. **** * company ******** * *******, **** ******* the *********** ** **** ******* ***.

**** ****** * **** *********** ** get **** ** *** ****** ********, which ***** *********** ******* **** **** experiencing ****** ** ******* ** *** software **** *** ******* **** *****.

** **** ***** ****** ** * rival.

** **** ** * *** (*** from **** *** **** ********* ** far ** **, ****** * *** feature **** ** *******), ***** ** a **** ******** ** ******* ********* as *** ***** ** **** ******* / *******(*) ****** **** * *** for **.

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UM
Undisclosed Manufacturer #2
•Jan 12, 2021
In reply to John Honovich

*'* **** ********** *** ***. * agree **'* ******** * ***....* *** on * *-* **** *** ***'* product ****** ****** ** *** **. On *** * **** *** ******, just ******** *** *** ****** ** no ******, *** * **** *** system *** ** **** ***********. *** you ****** **** **** ****** ***** customers ****** ********, **** *** ** expiration **** ** ****, **** ********* is ********* ** ******* ** ***** on *-* **** *** ***'* ********? What ***** *******, *************, *********, ****, etc. ** ** * ********* **** the ******** *** *******? **** ***** hang ** ** ***. * ****** everything ** ********** ** *** ** he/she ******* *** *** ***** *** right ****.

JH
John Honovich
•Jan 12, 2021
IPVM
In reply to Undisclosed Manufacturer #2

*** *** ****** **** **** ****** these ********* ****** ********, **** *** an ********** **** ** ****

* **** *** **** *** ********* agreement ** * ***'* ******* ** that. * ** ******, ** * general ****, ** *** ********** ** defective, *.*., ***** *** * ****** flaw ***** *** ******* ****** **** the **** ******* **** (***** ** roughly **** ** ***** ********* ****), I ******* **'* *** ************'* ************** to ***.

** ** *****, * **** *** seen *** ********* ********* *** * am *** ****** ** ** ******* required (****'* ** ** * *****, etc.).

*** ********* *** ******* ** ******. I ******* ********** *** ******** ** but ********* ********** ****** ****** **** directly *** ** *** ****** ** we *** *** * ******** *** official *********.

(1)
UM
Undisclosed Manufacturer #1
•Jan 12, 2021
In reply to John Honovich

**** *******

***** ******* - ******* ********* *******

UM
Undisclosed Manufacturer #2
•Jan 13, 2021
In reply to John Honovich

*'** ***** **** ***. ** *** customer *** *** *** ********* **** expires **** ************, **** ***** ** owed * ***. ***** * **** missed **, *** * ***'* ******* that ** ***'* **********. *** ************ client ******** ***** ********** *** ******** to * *** ****** **** *** can ******** ***** ***, ** ** charge, ** ******* *** ***** ** the ****** ** **** *** * year *** ********. ** ****** ****, if **** ****'* *** *** ********* that ******* **** ************, ** **** Panasonic ** ******* *******, **** *** still *** ** *******. ** ****** case, * ***** ******* *** ******* the ***** ***** *** *** **** towards ** ******** ********.

JH
John Honovich
•Jan 13, 2021
IPVM
In reply to Undisclosed Manufacturer #2

*** ************ ****** ******** ***** ********** was ******** ** * *** ****** that *** *** ******** ***** ***, at ** ******, ** ******* *** issue ** *** ****** ** **** the * **** *** ********.

** **** ** *** ****, **** is *****.

*****, ***** ** ***** *** ********* officially ** ****** ****. *** **** why ******* *** ** ** ****** this ** ****** ** ****** **** they ********** *** ************ ********* **. I **** ***** *** ***** **** from ********* ********** ***** ******.

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(1)
UM
Undisclosed Manufacturer #1
•Jan 12, 2021
In reply to Undisclosed Manufacturer #2

* ** *** ******** ******* * 5 ***** ******** ** *** ** upgrade. ** ***** ** **** ***** was ** ************ ** *** ** life ** ********** **** *** *********.

** * ***** **** ******* *** click ** *** **** *******, ***** nothing

**** *******, ******* ********* **** *** cameras. ****** ** ** ****** ******* back *****. **** **** ** ****** in **** *** $**,*** ******** *******, What ** **** **?

*** ****** ** "*****" *** "**** him *** *** ******" ** * can ** ****

*** **** **** ** ******** **. You *** **** ******** *** **** you ****. * ** **** ******* that *** ********* *********** ***** **** acknowledged *** ********* *** ***** *** pointed ****** ** *** ** **** announcement ** ******* * ***.

JH
John Honovich
•Jan 12, 2021
IPVM

********* ********* ** ** **** **** would **** **** *********, ** ******** since.

JH
John Honovich
•Jan 13, 2021
IPVM

********* *** *** ****** * ********* bulleting, ****** *****:

****** ******** *** *********,

** *** ********* ** ********* *** partners *** ********* *** **** **** products *** *********.

** ****, ** **** ********** ** issue **** ***** *******’* ******** ****** (Monitor *******) **** *** ******** ** recorded ***** ***** **** ******* *, 2021, *** ***** ** *** ******* in *** ********.Please ****: *** ** ****** *** ******** *** ***** ** ********, *** **** ***** **** ******* ******** *.*.* *** ******* ** ******* *******.

Experiencing *** ***** **** **.* ** ***** (******** **** ****)

********* ************ *** ***** **** ******* 5.5 ** ***** **** **** ** upgrade ** ******* *.* ******** *****. The ********** ***** **** ******* *** Monitor ******* ******. ******* ***** *** 5.5 ** ******* **, ****.

Experiencing *** ***** **** **.*.* (******** ******** ****)

********* **** *** ************ *** ***** with ******* *.*.* ******* ******* **** need ** ****** *** *** *.*.* VI ******* ****** ** ******* ** version *.* ******** *****. *** ********** issue **** ******* *** ******* ******* client. ******* ***** *** *.*.* ** January **, ****.

** **** ****** *** ******** *** end ********* ** ****** **** **** is ******** ** ******* ** ********. Please ******* **** ******* ** ******** your ****-******** ***** *** *********** ******* path.

** ***** **** ******** *** ********* for *** ************* **** *** ******.

********* **** ***** ******** ** ***** Insight (**) ****** ******** ********* ** 7.8. ** *.* ** * ********, yet ****-**-***, **********-***** ***** ********** ******** that ****** ********* ***********, ** ********* UI, ********* ********, ********* ******* / users, *** ****. **** * **** range ** ********, ***** ******* *.* makes *** **** ** ******** ****** systems.

***** ***,

********* *-*** ******* ********* *********** ** America

(1)
UM
Undisclosed Manufacturer #3
•Jan 15, 2021

**** ****'* ******* * *** ******... One, ** ** ** ****/******** ******* that ***** **** ******** *** **********. Two, *** **** ** *** *******. Some ******* *** **** ***** ** upgrade **** ******, *** ** ***** are ******** *********, ***., ** ***** be * **** ***********. ******, *** most *********, ** ****/*********. * ****** you **** ** *** ** *******?? Does *** ******** ****, ** *** need * *********** ****, *** ** you **** *** ********?

** ******, ** *** ** *********, this ****** **** **** ****** *********. It ** ****** ******* **** **** old ******** ******* ******* ** *** same **** **** ****** **** *** probably ***** *****, *** **** *** issue ********* ***** * **** **** the **** ** *** ** *******...

(1)
UI
Undisclosed Integrator #4
•Jan 15, 2021

* **** **** ******* ******** *** of **** ** ****. * ** now ** ** ********** ********, *** was * ** *** **** ** my ******** ********. ** **** ***** invested ** ***** *********, *** ******* at ** **** ** ********** **********, a ******* ********. * ****** **** VI's ******* ***** *** **** **** fantastic, **** ** ****** ** *** years ***** *** ********* ***********.

**** ****, ** ****** ******** *********** a ******* ** *** ** *** VI *******. **** **** ****** *** support, **** **** **** ** **** a ******* *** *** * ********** that **** ******'* ** ***** ******** to **** **** *** *** ****** until ***** ********* *** ******** ** their *** ********* *********. * ******* the ******** *** ********* ******* ** "we've *** *** ** **** **** for *** **** ** ** **, so ***** ****** ***'* ******** ** can ** ***** *** *******", ***** I **** ** * ****** ***** way ** ****** * ********* **** this, **** **** **** * ******** that's ** ****** ******** ** **** products ** ** **.

**** **** ***** *** ******* *********, though ;)

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U
Undisclosed #5
•Sep 06, 2021

** **** **** * *********, ***** the **** ***'* ******, * ***** ago. *** **** ** ******* *.** and ***** ** "*******" **** ******** upgraded ** ******* ******** ** ** and ******* *** ********* ********* ** have **** *** ***** **-***** ******. Even *** **** ****** ** *** bugs, *****. *** ** ** ******* in *** ****** *** ** ** obvious. *** *** *** *** ******* all **** **. ** ****** ** certified **** **** *** *** ***** let ** ***** *** ** *** past *** ******* ******** **** ** and *** **** ****. **** *******, having ** "*****" ****** ******* **** the **** ******* ** ******** (********** when *** ***'*) ****** ******* ******* surely ********* **** ** *** ******* for ****** ***** ******** ** *******. police *** ***** ***** *** ***** what ***** **** ******. **** ***** migrating *** ***** ** ********* ******** (not *******) **** ****. **** ** the *****, ****, **** ** ** its **** ****** *********** ******. **** things **** ****** ***** ******* **** horsepower ***** **** ** ****. ** disassociated ************* **** ** ******* ******* VI **** *** *****. ******** ******* calls ** ******* ** ********* **** works ****** ** **** *****. **** not ** ***** ***-***** ** ********* SOC ***** ********. **** **** ** all.

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