Overhead Door Contact False Alarming, Need Information Before Pursuing An Account

I was talking to a new prospect that is having issues with their current alarm and false alarms. I was told wind gets around the overhead door and creates a false alarm. That is what her alarm company told her.

I asked if the door was sloppy and she said no. I have not seen the door.

We are new to alarms, so I do not want to bring on a problematic account. But shouldn't this be an easy fix with the correct contact? Don't the overhead contacts tolerate a large gap before opening? I assume we have to find one that has the tolerance for multiple planes such as up and down, side to side etc.

Try to win the account or leave it be?

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