Service Contract Terms And Pricing For Smaller Integrator

I am a small integrator that is in the process of growing and now have a need for solid service plan to offer my clients. I have been working on a T&M basis (post warranty) and used this a 'peace of mind' pitch that I'm not trying to lock customers into long term aggreement. Last year was a very big year for me and included a couple local chains and work at the local airport....

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