I am a small integrator that is in the process of growing and now have a need for solid service plan to offer my clients. I have been working on a T&M basis (post warranty) and used this a 'peace of mind' pitch that I'm not trying to lock customers into long term aggreement. Last year was a very big year for me and included a couple local chains and work at the local airport.
With the warranties running out, I was wondering if anyone had suggestions on:
- Where to find a good service plan that wont leave me open to too many loopholes??
- How to price these plans?? Per piece of hardware (camera and servers)?? Specific $$ amounts to charge??
- Any pitfalls I should look out for to protect both myself and the customer??
Any and all input would be greatly appreciated.
thank you kindly,