Support Services Group
Here is another reason (of many reasons) why the "remote-monitored segment” of the alarm Industry is being re-purposed, and re-valued….ie new opportunities. The “Public/Private relationship” has been diluted or destroyed. Existing stakeholders of over 20 million RMR customers, beware, and re-purpose too. Municipal law suggests it can be unlawful to use public resources (police) to generate private revenues, from on-demand private property site-inspections by the police, in response to unknown deterrent alarm signals; i.e. repackaging and re-selling a public service for private gain. A primary sales tool when recruiting new customers is credibility with law enforcement, the offer of predictable response to the alarm site, with security or service personnel, public or private, when the alarm systems detects an abnormal condition. Said differently, the traditional deterrent business models, ADT, Vivint, Monitronics, RapidResponse, USA Central, could be considered woefully outdated and now deceptive business practices by delivering slow or no site-response. We share this observation with thousands of stakeholders, to encourage review of your customer expectations and local police priorities (not city council priorities); and contract language. Your RMR market value can be “diluted or destroyed” too, or new opportunities await. Existing stakeholders, please share your experiences with the new normal.
Source: Lee Jones/Support Services Group