Meraki Firmware Upgrade Failed - Not Visible On Network

KF
Katie Ferry
Mar 08, 2023
IPVMU Certified

I called Meraki Support to troubleshoot connectivity issues with the MT10/MT14 sensors as part of the upcoming Environmental Sensors Shootout.

While on the phone with support, it was discovered the issue was with a failed firmware upgrade for the MV2 camera gateway, however, the Meraki dashboard stated the camera was up to date, with no way to see that the firmware upgrade had failed.

* ***** **** *** **** ****** this ** ******/*** * (** ***-****) would ** ***** ** ****, *** Meraki ******** *** ********* ********:

*** ******* ****** *** ******* ** the ******* ******** ******* *** *** device *** *** ******* *** ***** that *** ******* *** ********** ***. It *** ***** ******* *** *** firmware **** ****** *** **** ****** firmware *******. **** ** ********* **** we ** ******* *** *** ** our ***.** *** *** ** ****** ** properly *******, **'* ***** ** ***. Typically * ******* ***** **** *** that ** *** ** **** *** having *** **** ***** *** ******.

***** * ******* *****, *** ****** went **** * ************ ***** *** ~1 **** *** *** *** **** online *****, ****** ** ** *** process ** ********* ** *** *** the ******.

** * ******, *** *** ******* is ****, *** *** ******* *** offline. *** **, **** ** *** huge, ** * *** **-****/****** ******* gathered ***** *** ****** *** ****** issues. *******, *** **** **** ***** have *********** ************ *** **** ******** applications.

********?

(1)
(2)
JW
Jermaine Wilson
Mar 08, 2023
IPVMU Certified

****, ** ***** ******* **, "**** cow".. ***** **** *** ******* *** supposed ** ***** *************, *** ** displays "** ** ****," * **** wouldn't ***** *****.

****, *******, ***** ** * *******/*********** dangerous ******** **** ** *** *** running *** ** ******* ***** *****.

** **** ******** **, ***** *** fact **** *** ******** ** **** device, ** ***** * ********* ***** Meraki ******* *** *** ********* *** updates ******?

* ***** **** ****** ******, ***.

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