Subscriber Discussion

Manufacturer Shocked At How Some End Users Allow The Nationals To Get Away With Terrible Installs

UM
Undisclosed Manufacturer #1
•Feb 15, 2024

I represent a large manufacturer in a very active market. One of my jobs is post-sale tech support, where I attempt to unscrew screwed-up installations.

I am always shocked at how some end users allow the nationals get away with terrible, no good, outright incompetent installs. Like, how can you possibly trust these people if they've been trying to make it work for months and months and they only called out the big guns half a year after the project was supposed to be completed?

* ****** **** ** ** ** because ****'** *********** *********, *** ********* that ********** ** ** ****** ****, and * **** *** * **** that *********** *** ******* ******** *** skilled ** ******* **** ***** *********, but *** **** ***** *** *** willing ** *** ***** ******?

** *** ******* *** * ******** trucks ** *** **** *** ***'* seem ** ***** *** **** ***, and ******* ******* *** ***** ****** on *** **** *** *** * sterling **********, **** ** **** ***** sense ** **** *** ***** ******* when ***'** ** ***** **** ** your *** **** *******, **?

******: **** ******* *** ***** **** an ******** **********:*** ******* *********** *** *** **** Larger ****, ******** ******* **** *** User

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JH
John Honovich
•Feb 15, 2024
IPVM

****** #*, *'** **** **** *** own ****. *** ***** * ***** with *** ***** ** **** **** are ********* ** **** **** ** confront ***** *********** ** *************.

*********** *** ******* ******** *** ******* at ******* **** ***** *********

* ***** ****'* **** ** ** - *********** *** ********* ****** **** end-user ******** ** ** ******** ** dealing **** ************* **********. * ******* that **** *** ***** ***** ** better *** ******* ****** ** ***** suppliers.

UI
Undisclosed Integrator #2
•Feb 15, 2024

* **** * ****** ** ******* who *** ** *** ******** **** and ***** ******* **** ** **** are ***** ** ***** **** *** integrator ** *** ********** *** **** don't *********** ***** ****'** ***** ** find * **** ***.

**** ** * ******** *****, *** quality ** ********** ******* ****. ** if **** ** ***** **** ** with *** **********'* **** ****** ** New ******, *** **** **** * bad ********** **** ** ******* ** South ******, ******* **** **** ** more *********.

*****'* ***** ****** ***** *** *** medium ** ***** *********, **** ** the * ***** ********** ********* **** not **** ** ******* *** ****** risk ********** *******. ****** ********* *********** for ********* ****** ***** *** ******** has ** **** ** **** ** the *******/******* ********** **************** ***** **** may ** *** *** *** ********** approval ***.

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UM
Undisclosed Manufacturer #3
•Feb 15, 2024
In reply to Undisclosed Integrator #2

****** * ****** *** *************, * was ** ***-**** *** * ***** global *****, *** * ******* ******** systems *** ***** *******, **** ** another *******, * ******* ******* ********. I ****** ** *** ********* ** support *** ********** ****** *** *******, and *** *********** ******* ******** ***** was ******* *** ****, *** ** was ********* **** * *** **** "one ****** ** *****" **** ****** went ***** ** * *******. *** nationals *** ******** ** ****** ********, simultaneous ******** ****** ********* *********** ****** than * ***** ** *****-******** **********.

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UM
Undisclosed Manufacturer #1
•Feb 16, 2024
In reply to Undisclosed Integrator #2

**** ** **** *** ***** ** going **** *** ********** ** *** integrator *** **** ***'* *********** ***** they're ***** ** **** * **** one.

* ***'* **** *** ************ ** that.

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UI
Undisclosed Integrator #2
•Feb 16, 2024
In reply to Undisclosed Manufacturer #1

**'* ** *********** ******* ** *** industry. * **** *** ** ** perpetuated ** **** ** ********* ********* to ******** *** *** ****** *** program/project ********** ** *********** **** ** price ** *** **** ******** ** both.

*** **** *********** *** **** ******* to ******** ***** ***** ****** *** we ***'* ****** **** *** ****** training ******** ** **** ********.

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UE
Undisclosed End User #4
•Feb 15, 2024

** ** *** ****, ** * relied ******** ** ** *********** ** perform * ******* ******* **** ** controls ** *****, * ***** ** disappointed ***** ****. ** *** **** some **** *******, *** *** ***** need ** *******/******** ************ *** ******* requirements *** **** *********** ***** ********* to ***** *********** ** ***** *********. This ******** * ********* ** **** contractors *********** *** **** ***********. ** an *** **** *****'* **** *** skillset ** ******* *** ********* ************, then **** ****** **** ******* *** can **** ****. *******, ******* *** that ** ** *** **** *** high ************ (** * **), **** they **** *** ** ****** **** for *** *******. **'* * ******* case ** *** *** **** *** pay ***. ** *** *** **** willing/able ** *** *** ** *********** install, **** ** ******** ** *** trunk-slammer ******* ****. **** ******* **** requires **** **** *** * ******* caliber ** **********, ***** ********** ***** more *****. **** **** *********** ***'* do ******* **** ** **** ****'* given ****** **** ** ** **. Unfortunately *** ******** ** **** **** in **** *** *********** **** ***** do ****** **** **** **** *** the **** ** *** *****! * expect ** *** **** *** ** installs, *** * **** ******** ** place ** ****** * *** *** quality * ****** ** * ********** price.

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UI
Undisclosed Integrator #2
•Feb 15, 2024
In reply to Undisclosed End User #4

**#*, * ******* ***** **** ** the **** ******** ** ********* *** will *** * **********, ******* ************. You *** ******* **** ** ***** time *** ********* ** *** ******** the ********** ************* *** ********* *** when * *** ********* ** ****, it **** *** ** ******.

****** ***** ********* *** ******* **** helps *** ************ **** *** ********** and ******* **** *** *** ***** the **** ************* ** **** **** expectations.

JM
Jerome Miller
•Feb 16, 2024

********* ** *** **** ** *** job *** ******** *** ** **** a ****** ** ****** ** *** project. ******* ************ ********. *** ******* needs * ******* **** **** ********** and *********. *** ********'* *** **** needs ** **** *** ****** *** use ** ** *********.

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UI
Undisclosed Integrator #5
•Feb 23, 2024

**** ** *** ******** *********** *** subs ** ** *** *******, *** that **** *** ******* ***** ** the *******. ******** ********** ***** ** properly ****** *** ******** *** ***, sub **** ****** "***** ***", ******** ends ** **** ** ***** **** they **** ******** **** ** ******. National ****** *** ***** *** *** (sometimes ********** **), *** **** ***** another *** *** **/*** ***** ** properly ******/********, *** *** ***** ****** again.

**** ** ***** ******** *** **** being **** ** **** *** ****'* certified ** *** ******** *** ******** company ****. * **** ******* ** do * *** ** ***** ********! I ***** **'** **** *** "*** sub" ** * *** ** ****. They're ****** **** *** ***** - the ***** *****'* **** ******** ***********, national *****'* **** *** ***********, *** just "***** ** *** **** ****" because **** ***'* **** ** *** fired, *** **** ***'* *** ******* from ****** (********* *** ***. ******* they *** *** *********). ****** ****, this ********** **** ** ** ****, LOL!

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