Typically our projects are retrofits. Existing buildings that need cameras, access control etc. We bid it, win it, do it. Fairly straight forward.
We did a project a couple months ago that involved a rehab. Cameras were EZPZ. The access control was a nightmare. They kept changing doors and hardware. I eventually said, call me when the doors are in, we'll look, and see what hardware it needs.
Now we are on another rehab project working directly for the owner/manager, not the GC. 3 days onsite and the change order list is ~10 items long. Move the head end, doors with existing access control are being changed, add cameras, etc. They are opening walls and taking them out, and there are low voltage wires in them that we need to figure where they go. We have no idea what they are but need to figure it out and relocate/rerun.
1. How do you handle out of scope tasks that are unknown such as tracing down low voltage wires? Just bill hourly?
2. How do you communicate and track costs between the project owner and GC? We have some tasks that are directly related to the owner such as adding cameras. But then we have others that need to be coordinated with the GC such as relocating unknown low voltage wires, helping them rewire a cyber cafe etc? All billing goes to the owner.
We use Connectwise (service board for now, not the project board yet) which has a ticket system but I feel like the emails/tickets will get out of control. We can give them portal access but I feel like they will not log in.
A Google Sheet/Doc?
Do you ask them how they are managing these items?