Looking For Help - Exacqvision With Hikvision Encoders

I have a site trying to use a Hikvision DS-6716HQHI-SATA Encoder, on a Seneca RLC-32T-W10 w/ Exacqvision installed for Hikvision DS-2CE56D5T-AVPIR3 Turbo cameras.

Below are the steps we took & the issues we face:

- Install firmware from Hikvision onto Exacq.

- Upgrade firmware on Hikvision Encoder.

- Attach to Exacqvision, all connection is fine.

- If network connection between the Exacq Server & Hikvision Encoder drop for more than half a minute, the encoder disconnects indefinitely.

- Exacqvision then goes to 'invalid username/password" status, then locked out for 30 minutes.

- Get it to work again by disabling the "Add IP Camera" option on Exacqvision, power cycle the encoder, then re-enable the option.

- Connects fine until the Encoder disconnects again indefinitely, and the process must be repeated.

- Another fix we have tried instead of the previous cycling option above is uncheck the "Add IP Camera" box again, for 30 minutes. Check it again afterwards & it will connect. But again, connects fine until the Encoder disconnects again indefinitely, and the process must be repeated.

We have tried this on the 8.4, 9.2, & 9.6 with the same results if not worse.

Anyone encountered such an issue, or run the same setup with any tips/info they can provide?

Thanks

Login to read this IPVM discussion.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

*** ******* ******** ****, ** *** *** ** *** ** pull * ******. *** ****** **** ** *********** **** *** URL **. * ***** **** ** ***** **** *** ******* could **** *** ****.

** *** *** **** * ****** **** ***** ** ****** the *****, **** *** **** *** **** ** ** ********* in *****.

*'** **** ******** **** **** *****. *** ** *** *** it *** ** ********* ** *** ***, ** **** **** out *** ******* *** *** **** ******* ******. **'** **** interested ** * ******** ****.

******: ***** *** ****** *** ******* **** *** ******** **.** 181024. * ********* *** *** **** **** **** ******** ** still ** **** *** **** **** ** * ******** **** to *** ** ***. * *****'* ***** ** *** ******.

** ***** * ******** ** ****. *** **-********-**** *** ***** not ******* *** *** **** ****** ** *** **-********-*. *** have ** **** *** ****** ******* ** ***** *.* ** the **** ** **** ****. **** ******* ********* *****/****** ******** by *********.