Looking For Help - Exacqvision With Hikvision Encoders

I have a site trying to use a Hikvision DS-6716HQHI-SATA Encoder, on a Seneca RLC-32T-W10 w/ Exacqvision installed for Hikvision DS-2CE56D5T-AVPIR3 Turbo cameras.

Below are the steps we took & the issues we face:

- Install firmware from Hikvision onto Exacq.

- Upgrade firmware on Hikvision Encoder.

- Attach to Exacqvision, all connection is fine.

- If network connection between the Exacq Server & Hikvision Encoder drop for more than half a minute, the encoder disconnects indefinitely.

- Exacqvision then goes to 'invalid username/password" status, then locked out for 30 minutes.

- Get it to work again by disabling the "Add IP Camera" option on Exacqvision, power cycle the encoder, then re-enable the option.

- Connects fine until the Encoder disconnects again indefinitely, and the process must be repeated.

- Another fix we have tried instead of the previous cycling option above is uncheck the "Add IP Camera" box again, for 30 minutes. Check it again afterwards & it will connect. But again, connects fine until the Encoder disconnects again indefinitely, and the process must be repeated.

We have tried this on the 8.4, 9.2, & 9.6 with the same results if not worse.

Anyone encountered such an issue, or run the same setup with any tips/info they can provide?

Thanks

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******: ***** *** ****** the ******* **** *** firmware **.** ******. * contacted *** *** **** said **** ******** ** still ** **** *** they **** ** * download **** ** *** it ***. * *****'* tried ** *** ******.

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******* ******* ******** ***** plugs *** ******** ******** failure. ** *** ****** doesn't *****, ** *****'* matter ***** *** **** to **. ******** ***** looking ** *** ******* system ***'* ***** ** change ****. (******** ** be ***** *** *** or *** *** **** been **********)!

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** **** **** **** one ******* ******** *** are ****** ***** ** swap ** **** ** find * ******** ***********.