Is Your Integrator a Sell-Out?

A member wrote this reply in our Access Fundamentals forum about his integrator blaming lousy systems on the customers who bought them:

"I have an integrator, who at one time was our preferred vendor, that continuously makes sales calls to tell us about all the flaws we currently have with our access control system.

Since the system we currently use was recommended and installed by the same vendor, we are reluctant to do additional business with the vendor.

The vendor often points out that the previous security manager was not qualified for the job. I'm sure when I depart, I will become the vendor's patsy.

It's definitely been a buzz-kill to find out our preferred vendor is a sellout. We are glad this is not indicative of the mainstream integrator community."

I can't affirm his statement that most integrators are loyal to brands/platforms when times get tough, and I think that most integrators' willingness to do 'damage control' for a particular brand is pretty thin.

It's also pretty brazen to hold the customer accountable for buying a solution the integrator recommended previously.

How would you respond to this comment? Are the 'mainstream integrator community' sellouts?

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