Subscriber Discussion

Is There An Issue With The New Calculator Exporting Feature?

MP
Mike Pelepiak
Feb 14, 2018

I am working on 2 projects. The first is a project using a google earth background which, after several attempts, did finally export. The other is a pdf floorplan which fails every time. I am trying to export these into word however have tried other formats with the same result. Any info would be greatly appreciated

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John Scanlan
Feb 14, 2018
IPVM • IPVMU Certified

Mike - I just tested exporting and it seems to work without issue for me.  Can you send me a permalink so I can test your project; jscanlan@ipvm.com?

 

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Ryan Ace
Feb 14, 2018
IPVM • IPVMU Certified

Mike,

We have tested the calculator and the export function is working now. I apologize for any inconvenience and the problem has been resolved by our development team. 

RJ
Rogelio Jr Santillana
Feb 14, 2018

I still have issue on calculator.. please help. 

RJ
Rogelio Jr Santillana
Feb 14, 2018

I also encountered an issue with Calculator.. the export in Powerpoint.. some of the maps in camera location doesn't load.. only gray background, but it has street view.. please help.. we need to submit the project ASAP. Thank you in advance.

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Ryan Ace
Feb 14, 2018
IPVM • IPVMU Certified

Rogelio,

We have verified this issue and have filed it with our development team. We expect a resolution shortly and will provide more information as soon as we get it.

RJ
Rogelio Jr Santillana
Feb 14, 2018

Thank you Ryan. 

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Ryan Ace
Feb 15, 2018
IPVM • IPVMU Certified

If anyone is still having export issues, please perform a hard reset (ctrl+f5) on the page. That should resolve the issue. We apologize for any inconvenience.

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