Subscriber Discussion

Integrators, What Do You Do With Products That You Buy But Do Not Use?

UI
Undisclosed Integrator #1
Mar 23, 2019

Kind of along these same lines, how many integrators end up with perfectly good video equipment on their shelves due to over purchase, didn't work in the application as expected i.e. wrong lens type, change by customer after purchase, brokered a deal for new system by including buy back of customers existing equipment etc.?

A myriad of things come up that result in products on the shelf and over time it adds up.  Example:  we have 4 brand new, in the box Altronix cctv power supplies that are now 3yrs old but never used - 3 of them have never even been opened, several fixed Digital Watchdog HD bullet cameras and 2 DVR's that were replaced in an attempt to figure out a problem that ended up being unrelated to cameras, 8 Mobotix M15's used for a few months and then changed camera standard etc. 

Surely there's a market for this kind of stuff at 60/70% off MSRP??  I haven't found one and have considered establishing one so input from IPVM members would be helpful in validating or invalidating that idea (I'm also not opposed to someone stealing and implementing this idea as long as you let me know where to find your site so I can post my stuff! :) )

I'm interested in what others think: 

* is it a problem for you?

* how do you get rid of that kind of stock?

* If there was an "online marketplace" established for this kind of thing would you post items for sale on it? 

* Is there already a marketplace like this somewhere? (besides ebay - I have in mind something specifically aimed and marketed to the security industry)

* Do you think end users would  take advantage of it for emergency backup stock?

* Could you sell this kind of equipment to smaller retail, residential customers with understanding it only has a 30, 60 or 90 day warranty or is "pre-owned" or whatever? 

* Would offering that kind of sale to an end user be detrimental to the industry as a whole?

* Manufacturers:  would something like this be an avenue for clearing out your old inventory without degrading your new product sales?

NOTICE: This comment was moved from an existing discussion: Avigilon Launches 'Renewed Products Program'

JH
John Honovich
Mar 23, 2019
IPVM

#1, thanks for asking this. I've made this its own discussion so more people can provide input.

I don't know of any industry-specific marketplace.

I've also queued this up for a future survey question as I am curious what integrators do generally. I bet there is a fair amount of product never used (probably low as a percentage but it builds up over time).

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UI
Undisclosed Integrator #3
Mar 24, 2019
JH
John Honovich
Mar 24, 2019
IPVM

Unfortunately, the Kirschenbaum ad boards make Craigslist look cutting edge, e.g.:

But, yes, I guess that is the closest thing.

It is free though requires doing a link exchange, which is an antiquated practice.

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Avatar
Michael Silva
Mar 23, 2019
Silva Consultants

As a part of my consulting practice, I do a several "pro-bono" security assessments per year at no charge for worthy charities and non-profits. Recent ones have included a day care center, battered women's shelter, and a church. These organizations desperately needed help with security, but had no way of paying my regular fees.

I would encourage integrators who have extra equipment to consider donating it to worthy organizations as a way of giving back to their community. Ask one or more of your installation crew if they would like to come in on a Saturday and install it as a community service project. Doing this type of thing can be very satisfying and can generate positive publicity for your company.  

 

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UI
Undisclosed Integrator #1
Mar 23, 2019

That's a great idea and for an end user doing a complete overall and upgrade it would be a good way to help others and they could ask the integrator who sells them the new system to donate the time to install for the charity but for an end user who doesn't have a technician to do the install it would only be an equipment donation.  We did offer some of the stuff we had to a couple of local charities a couple of years ago but since we couldn't give them a "complete system" and they had noone to install it for them they declined.  I think even for integrators its more likely they'll have misc. components on the shelf, not a complete system, so it would be difficult for a charity to find a use for it.

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U
Undisclosed #2
Mar 23, 2019
IPVMU Certified

As a part of my consulting practice, I do a several "pro-bono" security assessments per year at no charge for worthy charities and non-profits.

that’s helpful, I’m sure.

curious though, how do you even get them to accept the “pro bono” work in the first place?  perhaps you’re a member or know a member who is part of the org?

otherwise, and at least around here, anyone offering a “free security assessment” wouldn’t get many takers :)

Avatar
Michael Silva
Mar 23, 2019
Silva Consultants

You are right - most so-called "free security assessments" are actually sales pitches from people trying to sell a security system of some type. 

I am a fee-based independent security consultant and I don't sell or install security products of any kind. I have been operating in the Greater Seattle area for over 30 years and am fairly well-known in my market. In every case, the agency requesting the pro bono service comes to me, not the other way around. 

The pro bono assessments that I conduct would ordinarily cost a client $9,000 to $15,000 or more, so my willingness to give them away for free has never been rejected. I can only handle so many free assignments so turn away more requests than I accept.  

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U
Undisclosed #2
Mar 24, 2019
IPVMU Certified

The pro bono assessments that I conduct would ordinarily cost a client $9,000 to $15,000 or more...

though, I’m guessing your paying clients don’t usually spend $10,000 on an assessment that ends up recommending a $5000 system.

how do you deal with the ultra-small budget?

Avatar
Anthony Jones
Mar 24, 2019

Yes, great idea. I am an independent manufacturer's rep and I get stuff leftover from trade shows,  demos, etc. Every year I donate them to a battered women's shelter. I had some leftover residential structures cabling items that Habitat for Humanity was happy to have. 

Avatar
Michael Silva
Mar 24, 2019
Silva Consultants

There are usually lots of simple things such as staff training, procedures, and changes to lock hardware, landscaping, lighting, etc. that can be done relatively inexpensively. Only after these basics are covered do we start to look at systems.

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UI
Undisclosed Integrator #4
Mar 24, 2019

This is a challenge we face as well. I have 20 or so cameras that are new in box, in their final year of warranty, and really have no use on the type of customers I am allocated currently. Right now I have to pay for a storage container to house these units. I have held onto them for the past 9 months presuming that some project will occur that I can transfer them onto at effectively zero cost which would greatly enhance my margin. In the interim, I have done everything I can including proposing to clients at cost. No buyers yet. It's only a matter of time until we determine that the cost of retaining these items is greater than it is worth.

If there was a more refined method to sell equipment integrator to integrator beside eBay or Craigslist I would definitely make use of it.

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U
Undisclosed #2
Mar 24, 2019
IPVMU Certified

I have 20 or so cameras that are new in box, in their final year of warranty, and really have no use...

what is it about the cameras that you couldn’t have used them in the last couple years?

UI
Undisclosed Integrator #4
Mar 24, 2019

what is it about the cameras that you couldn’t have used them in the last couple years?

A few different items:

- Recessed ceiling mount only devices but not plenum rated

- Many are only 1 MP, most of my clients are standardized on 3 MP or greater.

- Some are non-vandal resistant / environmentally sealed

- I have been embedded in commercial industrial environments for the past year and do not see anything on the horizon that significantly changes that.

- All remaining staff is likewise embedded in industrial accounts.

 

 

 

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UI
Undisclosed Integrator #1
Mar 24, 2019

John - I think I asked this question once before and I think you said no but I can't remember now why, so I'll ask it again since its pertinent to this discussion.  Would IPVM consider adding a feature that introduces buyers/sellers of this kind of overstock sales?  It could even be a new revenue generator for IPVM.  I'd gladly pay a % of sales or an annual "marketplace" membership or something along those lines for a feature like that.

JH
John Honovich
Mar 24, 2019
IPVM

We could easily do the Kirschenbaum ad board (minus the link exchange) but that does not strike me as very good.

Doing something more polished strikes me like a fair amount of work that is not core to what we do. I am not against it, there is only so much we can do.

Recall, the job board is a similar request, which we have not done.... yet.

 

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UM
Undisclosed Manufacturer #5
Mar 24, 2019

There are some facebook groups for buying/selling fire and security equipment. 

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UI
Undisclosed Integrator #1
Mar 25, 2019

Thanks, I just joined the group so I can see what all they have on there.  

SD
Shannon Davis
Mar 25, 2019
IPVMU Certified

This is a challenging part of maintaining excess inventory. I always try to know what we have left over from projects so we can use the leftover inventory instead of buying new. Now you always have warranty issues with this type of equipment. If you have customers with full service contracts then you could use the older equipment as you are covering the warranty under the service contract anyways.

Depending on the parts that are leftover from a job sometimes it is better to take the 25% re-stocking fee than eating the entire cost of a piece of equipment. Problem is you always think you will use that part in the near future but never end up using it and at some point it is either outdated or the supplier won't accept the return anymore. It is a fine balancing act that's for sure.

Also if you have multiple people that order equipment it is hard to get them to make sure and check your overstock you have on hand. Typically you end up with a 100 extra whatever is no one ever checks the overstock and just keeps ordering the same part that is often not even needed on the job or maybe you just need a few. For instance say gimbles for motion detectors or back boxes for cameras. Sure when you quote the job it appears you will need all those extra pieces but you often end up not needing as many as you thought, thus extra inventory.

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HD
Heng Dju Ong
Mar 26, 2019
IPVMU Certified

In my exposure to these fairly new field of security for me, I have seen the rural part of the country...is lagging behind in most cases in terms of technology.  This is even more true in the developing countries.

I see a pattern where the outdated products are being sold to those installers in the country sides and far away places through a network of installers and/or association (if any exist), nowadays they just posted in WhatsApp group in our cases....so we can sell the unused products at whatever rate we want as long as the buyer is interested.

The buyer is usually also aware that these are not brand new from the factory kinda thing and they expected that by the way. But all in all it's a different world and different system.  Just sharing my 2 cents.

JW
JP Wenger
Mar 27, 2019

I am always looking for CCTV equipment for testing in the lab! Please send me a message with the specifics 

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