Integrators Struggling With Milestones Support?

Having massive issues with Milestone support. They don't seem to have any value on the customer / integrator at all.

They have shifted operations to Bulgaria who only work with cases and cant even do simple tasks like remote in without days of back and forth on an online portal.

Seems anything more than adding a camera needs "back haul" support who seem to be swamped?

Its like banging your head against a brick wall. 2 weeks and our own system is offline do to a fault requiring 2nd line but they simply have disappeared from the cases and expensive calls to Denmark draw a blank..

We are now looking to actively move away from Milestone..

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