IPVMU Certified | 10/28/15 04:10pm
Is this question about customers making changes to systems or what typical service policies are?
In my experience, most customers do not make changes to their system once setup, even if it would benefit (ie: motion detection, time sync, etc)
Also, my hunch is that smaller integrators tend to have more 'anytime, anywhere' service policies. But I'm sure that plenty of exceptions exist.
For me it depends on the customer. If I know them well enough to realise their competency, then I'll say go ahead, just don't toucuh any of the communication configuration (for alarm monitoring) or we won't get signals.
Most don't, or haven't had a need to make configuration changes. Some have wanted to do it on their own, and when I start to explain the process say "nevermind, when can you come and do it?"
I don't discourage the technically inclined customers. I do discourage the ones who aren't. But at the end of the day, they did pay for the equipment, and they do own it. If they want to make changes, I'm all for it. If they screw something up because they tried to do it on their own, well they are now paying for my time to fix it.