Integrators, Do You Discourage Customers Changing Their Systems Themselves?

Edit: Title should have 'themselves' added on the end.

I have seen a couple approaches out there, the one extreme being

"If you need anything at all, call me, I'll come out or remote in."

the other being

"The online help is pretty good but if you get in a jam, give me a call."

Which do you come closer to?

Is there one that is clearly better for a smaller integrator looking to grow?

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