Honeywell (Dahua) NVR Remote Access Issue/Question

Hey guys,

I was wondering if I could get some suggestions regarding an issue with this rather simple system for a guard house / entry & exit gates in a private community. The system consists of 6 IP cameras (1080Px6) connected to a Honeywell Performance IP NVR and 2 LPC analog 960H cameras connected to an HD-CVI 4 CH DVR (more reliable than affordable encoders I have tested). The NVR has a built-in POE switch and I have no problem accessing the cameras/NVR/DVR via the web browser and desktop app as well as the mobile apps (Honview Touch) when on the local network using the static IP addresses on the network.

All ports have been forwarded in the router for both recording devices but I cannot get a good connection when remotely accessing the system using the Honeywell free DDNS service. I have no issue doing the same thing using IC Realtime's similar software apps (all analog cameras though) from my office. The new system will connect remotely but will time out within minutes if not seconds (both recorders) and will have difficullties sometimes reconnecting. And since the recording devices are located in an unmanned guard house, the main access mode will be remotely via the DDNS addresses.

Any ideas or suggestions on how to troubleshoot further would be useful as I've been stuck for a few days now with Honeywell tech support being willing and available but so far unable to find the issue.

Thanks.

Alan

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