So I'm in a bit of a dilemma, for years I have been selling the upgrade process to HID iClass SE concept to customers. Selling multiclass readers and then migrated them over to iClass SE credentials.
Recently I have had a slew of readers fail in the field ( not all at once but over 6 month period ), about 35 of them, all show up dead or purple light ( internal failure per tech support ). I've had to change these out at our labor cost and HID RMA hassle. HID after 4 months finally verbally admitted to having a internal design flaw and have updated the revision design on these readers. This was after months of deny deny deny tactics from the manufacture.
I've had other issues with Indala + iClass SE readers also. They couldn't get that design right either, saying it was going support prox also but in the end, it only supports either prox or indala. Created a problem for two customers but we got through it.
I really like the Schlage NDE and Schlage AD series locks, Aptiq readers, but these are far from compatible with iClass SE.
I'm stuck between two solutions but in the end I want to do the right thing by migrating customers off standard prox to a high security card.
Any words of wisdom on HID or problems you have seen with the Aptiq or the artist formally known as XceedID.
Thanks in advance.