Subscriber Discussion

Has Anyone Heard Of A Customer Getting Out Of A Verkada Contract?

UM
Undisclosed Manufacturer #1
Aug 02, 2023

Talking with an individual at a company that has major problems with on site and remote Live monitoring of multiple Verkada systems purchased by his predecessor.

They asked if we were aware of any companies that had successfully terminated their Verkada VSAS agreement? They already understand they'll need to replace all their cameras if they can get out the contract.

********* *** ********, ***'* **** ******** other ******** **********

****** ** ******* ** ****** *** can ****

(1)
MM
Michael Miller
Aug 02, 2023

**** ******* *** *** ******* ** what ******** ** ***** ** *** out **? ** **** **** ** years ******* * ****** ***** *** would *** **** ***** **** ** you **** ** **** *.

(3)
UM
Undisclosed Manufacturer #1
Aug 02, 2023

*** *** ****** ** *** *** a * **** **** ******** *** have ** *** *** ****** ****** upfront?

* ***** *** **** ** ** SMB, *** *** * ***** *****-**** deployment

MM
Michael Miller
Aug 02, 2023

***. **** ** *** ******* *****. You *** *** *,*,* ** ** years ** *****.

(2)
(3)
JH
John Honovich
Aug 02, 2023
IPVM

***, ****'* *** ** *****. *** example, ********** $*+ ******* ****-**** *** ***** North ******** ****** ****** ********

**'** *** ******* ***** ******** ***** (e.g. ******, ********, ***.). * ** pretty **** * **** *** ** works *** **** ** ** *******.

(2)
UM
Undisclosed Manufacturer #1
Aug 02, 2023

****** *** ******** ** **** ****

(2)
UM
Undisclosed Manufacturer #1
Aug 02, 2023

****** ****, **** ** *** ***** I've ***** ** *** ** *** VSaaS ********* ********* ******* ***** ****** **** *******. **'**********

(1)
JH
John Honovich
Aug 02, 2023
IPVM

*** **** ******* **** *********, ********** with *******. *** ******* *** * big ****** ** ***** ** *****, and ******* **** **** ** *** 5 ** ** ***** ** *****.

** **** ** ********* ** ******* back ***** *******, **'* * ***** deal *** *******.

MM
Michael Miller
Aug 02, 2023

*** **** **** ** *** **** no ******** ** *** *** **. You **** **** ** ******* *** the ******* **** * *** ********.

(2)
(2)
Avatar
Brian Karas
Aug 02, 2023
Pelican Zero

"*******" ** ******** *** *** ******* term ****.

******* ** *** ******* ****** ** buy ***** *********, **** *** ******** strong ********** ** *** *** ******** years ** *****. * ***'* **** the ******** ******* ** ***** ** me, *** * ** **** ******** is ********* **** ******* **** ** 1-year ****** ********. *** ******** **** it ** * ******* ** *** up *****, ************ **** ** ** presented ******* *** **** ** ********* a *********** *** ********/******** *****.

***, **** ** ******* * ****** are **** ****** *** *** **** that *** ******** *** ******* ************** as *********** ** **********.

*** ******* ****** ** * **** cost ** **** *****. **** ******** is *** ****** ** **** ***** it, **** *** **** ** *** and ***** ****, *** ********* **** is ***** ** **** *** *** cost.

(2)
(3)
MS
Mark Schweitzer
Aug 02, 2023

** *** ** *** *****-**** ********, paying *****-**** ******* **** ***** ****** for ********* *** **** ** ****** to *** ***** ***** ** ****.

JH
John Honovich
Aug 02, 2023
IPVM

****** *** ********* *** **** ** easier ** *** ***** ***** ** OPEX.

* ***** **** *** *** *'* also **** ** ***** *** *** irony **** **** **** ****** ** not ******** ***** *** ******* **** are ******** **** **** **** *** term *******. *** ****** *** *** seller *** * **** *** ******** is ******** **** ***** **** *** line.

(4)
UI
Undisclosed Integrator #3
Aug 04, 2023

* ***** **** ****; * *** of ********* **** ** ****** ** fund *****-**** ********* ****** ** ******* as * ******* ***********. ******* ** our ********* ** **** **** ******** support *********. *******, ******** **** *** John, ** *** **** ** * company ***** ******* ******* ** ******** tied ** **** ********, ** ** a **** ***** ***********. ** ********, what ***** ****** ** *** *** a ** **** ******** *** *** company ********* ** **** *?

******* *** *********** ********* **** ***** me ***** ** * *** ** people *** ***** *** ******* *** fine ***** ** *** ****** ***** who ******** ***** *********.

U
Undisclosed #4
Aug 04, 2023

*'* *** * ******* ***, *** the ******* ********* ** ********** ******* of ***** *** ***** []*** ********. You *** *** **** ** **** with ** ****-**** **** **, ** the **** ** ******* ******* ******* over ****, ** *** *** * multi-year ******* *******, ******* *****.

(1)
UE
Undisclosed End User #2
Aug 02, 2023

****** **** ** **** ********, **** Verkada ******* *** ***** ******* ** their **** ****** *** **** * of *** *****? **** ** *** expected ******* **** ** ***** *******. For *** *******, ** **** ***** the ***'* *** **** *** ******* used ********.

MM
Michael Miller
Aug 02, 2023
JH
John Honovich
Aug 02, 2023
IPVM

** *** **** *********** ******* ******* that *** ******* ** * ******* date (*.*. * ** * ** 8 *****), *** ****** ** **.

*******, ** ****** *****, ** *** device ***** ** **** *, * or **, **** **** ******* ** at ** ******. **** ******* ** Year **, ***** ** *+ ***** away *** ********* *** ******* *********, is *** ********* (*** ********* **** far ****).

UM
Undisclosed Manufacturer #1
Aug 02, 2023

** *****'* * ** **** *********** warranty **'* **** ******** ** *** EU ** ***** ** *******'* ***** service.

**** ***'* ** ******* ** *** warranty **** *** *******, ** **** must ***** *** ****** **** **** make ** ** *******.

*** **** *** **** ****** *** SD **** ******* *** ********** ***********?

JH
John Honovich
Aug 02, 2023
IPVM

** *****'* * ** **** *********** warranty **'* **** ******** ** *** EU ** ***** ** *******'* ***** service.

**** ***'* ** ******* ** *** warranty **** ***

**** **** ** *****, *** *** user ** ***** ** *** (****) from $*,*** ** $*,*** *** ******** / ******* ********, ***** **** **** covers ********* *** ****** ***** *** 10-year ******** (** **** ***** **** they *** *** ***** ** *** a ******** *********** ****** **** *** still ****** ******* *****).

** ***'* **** ****** ***** ** card ******* *** **** ** **** be. * ** **** **** **** an ******** *** ** **** **** happen **** **** *** ***'* *** how ** ****.

UM
Undisclosed Manufacturer #1
Aug 03, 2023

** ***'* **** ****** ***** ** card ******* *** **** ** **** be.

**** ***** ** *********** ** *****. The ***** *** ******* ***** **** in *** **** **** **** ******** and ****** ****** ** ****.

* ***'* **** ********** **** *** newer ***** ** *****, *** **** heard *********** **** ** ******* ** 24/7/365 ***** ******** ******** ****** ********** is ** ******

UM
Undisclosed Manufacturer #9
Apr 05, 2024

* ******* *** ******* **** **** SSD *******?

(1)
UM
Undisclosed Manufacturer #5
Aug 04, 2023

******* - ** *** **** ** leave **** ******* ********, **** **** allow *** ****** ** **** ******** video *** * ****** ** **** or ********* ********** *********?

JH
John Honovich
Aug 04, 2023
IPVM

* ***'* ***** *** ***** ***** surveillance ******** ***** ********** ********* **** would ** **** **** *** **** for * ***** ******.

**********, *** ****** ** ****** ** that *** ***** **** *** ******** / ********** *** *** **** *** need. **** ***'* **** ** *** month ** *** ***** **** ** time *** *** ******** ******* ****.

**'** ******** **** **** *** ******* ends, *** ****** ****** ******** ******** video, ****** ******* ***** *** *** ** The ******* *** ***

JW
Jermaine Wilson
Aug 09, 2023
IPVMU Certified

** **** ***** ******* ***** ******** licensing ***** (*.*., *******, *********, ***.) below. ** **** *** ********* *** clarification ******.

******* **** ** **** ********* ********* to ******* *** ****** ******** ** customer ******* **** ** ************ *** issues **** *** ****:

*****, ** ***** ********* *** ******** to ******* *** ****** ******* ** our ******** ******* **** ** **** troubleshoot *** ****** **** *** ******.

******* ****** ********* *** ****** ** to $***,*** ***** ** ******** *** any ****** ****** ** **** ** product ********, ********* ** ********.

** ******** *********’* *** **** *********, ********* *** ****** ** ** $250,000 ***** ** ******** *** *** reason ****** *** **-*** ****** ******** on *** ******** **** ** ***** products – **** ******** *** ******** licenses.

**** ***** ***** ******* *********, ******* said ********* *** ******** ******** **** Verkada's ******* ** ********** **** * sale ** *********** ** ******.

********* *** **** ******** ********, **** Verkada's *******, ** ********** **** * sale ** *********** ** ******.

** ** ****** ******* ** **** to ** ******** ** **** **** certain ******** ****** ***** ******* ******** are *********, **** *** ******** *** licenses *** ** *********** ** *** purchaser.

*******, *** ******* ********* *** ******** outside ** * **** ** ********* would "**** *******" ** *** ***** in *******'* *** **** *********.

*** ***** ******** ***** **** ******* of *** ***** ** *******'**** **** *********.'

**** ***** **** ***** ****** ** company "*" ******* **** ** ****** wanted ** *** *******, **** **** the **, *** ***** ** ******** licenses *** ** ** ******* "*", Verkada ********* **** ***** **** ******* of *** ****** *****.

(1)
JH
John Honovich
Aug 10, 2023
IPVM

** ******* "*" ******* **** ** longer ****** ** *** *******, **** down *** **, *** ***** ** transfer ******** *** ** ** ******* "Y", ******* ********* **** ***** **** outside ** *** ****** *****.

*** ***'* **** ******? *** *** resell * ****. *** ***** **** SaaS ******** *** *** *************, *****'* also ********* ***** ** ***** ** a ****. **** ***** **-**** *******, no ******, ** ******, ** ******** is **** *******. ***** ** *** people ** **** *** **** ** angrily **** **** **** *** *** reading **** ********.

(1)
UM
Undisclosed Manufacturer #6
Aug 10, 2023

************* *** ***** **** *** ******, install *****, ****** *** ***** ******* you **** *** *** ****** *** other *******, **** *** ** **** source ******** ************* **** * ******* ******, ***** to ** ********** ** ** ***** compliant ***.

**** *** ******, ** ***** ******* a *** ** *****, **** ****, and **** ****** ****** **** *** it ****** ** ********.

** *** *** *** ******** ******, even ** *** *** ** * contract, ****** *** ****** ** *** proprietary ******** ************* ****** ****** *** legal ******. ** ** * ***** ?

*** ******'* **** ** *** ***** cameras, ** ****, *** ****** **** on *** **** ******, ***** * new *****, *** ** ***** ** a **** ******* *** *********** ** provide *** ******* ******* 😀

(1)
JH
John Honovich
Aug 10, 2023
IPVM

************* *** *****

****** ********* **** ***** *** ** practical ***** ** ******* *******'* ************* / ******. ****** ** "*****": ****** * ***** IP ****** ** ******* ******************** ** ****** ************* ******.

UM
Undisclosed Manufacturer #1
Aug 10, 2023

** *** *** *** ******** ******, even ** *** *** ** * contract, ****** *** ****** ** *** proprietary ******** ************* ****** ****** *** legal ******. ** ** * ***** ?

** **** ** *** ***** ** sale ** *** ******* ******** ******** the *** **************** *******, ***** *******'* ** * problem.

**, *******, **** **** ******* ***** the ***** *********, ************* ******* ***** contest **

JH
John Honovich
Aug 10, 2023
IPVM

** **** ** *** ***** ** sale ** *** ******* ******** ******** the *** **************** *******

*** ***** *** ******* ******* ** paperweights ** ***** **** ** *********.

*** ***** ** *** ****** ** that **** ********** *****, *** ************ and ***** ** ***** ** *** significant ****** **** **'* *** * feasible ******.

(1)
UM
Undisclosed Manufacturer #1
Aug 10, 2023

********** *****, *** ************ *** ***** of ***** ** *** *********** ****** that **'* *** * ******** ******

** ***** ***'* * ** ******* that ***** *******, **** ****** ******* the ********* ******* ** **** *** cameras ***** *********?

** ****'* *** **** *** **** all *** ** ** ************ ******* then *'* ***% *****, ****'* *** feasible ** *** ***** ** ** it ***** **** **** **** ********* the *******

JH
John Honovich
Aug 10, 2023
IPVM

** ***** ***'* * ** ******* that ***** *******, **** ****** ******* the ********* ******* ** **** *** cameras ***** *********?

***** ** ********** **** **** ***** feasibly ** ****, *** ****** ******* this.

* ***** **'* ** *** *** others ****** **** ***** ** ******* evidence **** **'* ******** ***** ** did ******** ****.

UM
Undisclosed Manufacturer #6
Aug 11, 2023

**, **** ****** **** * ****** below ** **** ********* **** *** one * ******** *******.

** **** *******, *** ****** *****'* wipe *** ********, *** ***** * new ** + ******* ** *** SoC, *******, ** ** ****** *** camera, ******* *********** *** ********, *** writing *** *** ******** **** **** on *** ** ** *** *** video ******.

******* ******* ******* *** *** *** Profit

****** - ****************/*******: ** **** ****** to ******* ** *******

* ******* ******* ** *** *** described ** **** ******* ******* ***** should **** *** ******* *******, *** I ** *** ***** **'* *********** legal.

*****, **** ***** ** **** **** work **** ****** ******* *** ********* tools **** ******** *** **** ********** the ********* ******* ***.

***** ** ***** ******** ***

****** *: ***** ******-** *** *****

******* ** **** ********* **** *** using ****** ****

***** ******-** *** ***** ***** ******* tool

*******: **** ******* **** ****** ********** you **** ********** *********

*******, ** ****'* *****, ******* * skilled ********** ** ******** ****** ********, it ***** ** *********** *** **** integrators ** ** ****** *****.

****** *** ****** *** ****** *** coordinated, *** **** *** ** ********** to ******* *** ******** *** ******* the ******** ** ********** *** *** in *** ***** ***** ** *** greater **** *** ***** *** ***** charge *** **** * *******.

** ***** **** ***** ** **** replace *** ******.

UM
Undisclosed Manufacturer #7
Aug 11, 2023

**** ******* **** ********* **** ***** cyber ******** ** ***** ****** ** not ***** ** **** ****** ****. They **** *** * ****** **** and ****** ****, ***** ******** ******* from **** ********** ** *** ******. There *** ******* ******* **** *** passwords **** **** ***** ***** ****. Is ** **********, **, *** ** typically ******** ******** ******** *** ********, and **** **** ******* ** ***** up ******** *** *********. ** **** need ** ****** *** ***** ****** chips, **** ****, *** *** ** analyze ****. *** ** **** ******** a *** ** **** *** *********** equipment.

** ***** *** ** ********* ** actually ********* ***** *******. ***** ******* could ** ***********. *** ** ******* really ****** ** ****** ****, **** possibly.

****, **** ******* ******* ***, ***** methods ** ********** ****** ****** *** harder. **** ********** **** *** ********** that *** *** ** *********.

(1)
(1)
Avatar
Brian Karas
Aug 11, 2023
Pelican Zero

****, **** ******* ******* ***, ***** methods ** ********** ****** ****** *** harder. **** ********** **** *** ********** that *** *** ** *********.

*** **** ******, *** ***** ** post ********* ******* *** **** **** saved ** *** ****** :)

***** *******'* ****-** *****, ** ***** potentially ** * ******* ****** ******* for ***** ** *** ** *** to ***** * ******* ************ **** could ***** *** ***** ******** ** be ****** *** ***.

***/******* ****/********* ********/***. *** ****** **** default ********** ** *** ******** ******* being ********* ***** **** **** ** not **** * **** ***-**** ********** consumer ****.

** ***** ** * ***** ***** eye *** ******* ** ******* ***** essentially ********* ***** ******* *** ******* convert **** ** ** ******** ******* for ******* ***. *'* ** ***** surprised ** **** *** ********** ** any *** ** ***, *** ** it ****, ** ***** ******** ******* a **** *** ** *****-***** ********* around ** **** ******, ****** ** a **** ****** ********.

UM
Undisclosed Manufacturer #1
Aug 11, 2023

*** ****** ************ *** **** ****** *** ** a ******* ***** *** ***** ***** **** ******* published ?

** **, *** *** ** **** out *** *** **** ***** *** involved?

UM
Undisclosed Manufacturer #5
Aug 11, 2023

* **** ** * ******** ******* Verkada (** **** *******? **** ** not *****-****) **** ****** ********* **** into ******* ****** ************ ******* **** effort. **** *** ***** ****** *** their ******* ******** *** **** ******** that * **** **** *** ***** transition ****. *****, ******-****, * ***'* know *** **** *******, ***., *** I ** ********* ** *** ********.

JH
John Honovich
Aug 11, 2023
IPVM
UM
Undisclosed Manufacturer #8
Aug 11, 2023

** ***** **********. * **** * Verkada **** ** ** *** *********. :)

*** ******* ******* ** ******* ***, but *** ****** ***** *****!

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