Camera Is Dying, Did The PoE Injector Cause It?

Hi All,

I know I should get help from ACTi regarding my question but they seem to be withholding information when I raise this question.

My problem when the camera was turn on 1 day, suddenly lost connection when "Ping" command is used. This means that even though a physical connection is established (when the network cables are plugged in), you just cannot go into the camera's web interface.

When the camera is turned ON, the red LED is ON all the time, even when you pressed the reset button. it does not blink (which it should be blinking after pressing it for a few seconds)

I have this problem for the 2nd time. Could it be using cheap/dodgy POE injectors the root cause of the problem?

The POE injectors specs are output DC 48V and current 500mA which I already confirmed working with ACTi POE class 3 cameras.

Kind regards,

Marcus

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