Handling The Nervous IT Consultant (For Hikvision Remote Access)

We installed 2 Hikvision systems for a corporate client selling him on a feature of using his phone to view both offices. The dreaded IT consultant has dragged his feet for a long time. Today I received this email...

To be honest we were hoping that we were not going to have to poke a bunch of holes in to the firewall. We’ve seen several of our clients get in to trouble with their Credit Card processing companies because of PCI compliance testing. I know that CW does not do card processing. The PCI testing of the firewall typically reports and complains about any open holes or services and although we have not tested for these exact holes I have a strong suspicion they would cause a problem.

So I would not want to start with port forwarding. The Firewall they have does support VPN to Android and iPhone. We have nearly the same DVR system and Firewall and have tested it with ours so I think there is good chance of success. What I would like to do is to have a phone setup to work inside the building. Then see if we can get it to work though the VPN – if not we have a plan ‘B’.

I recommend that you and David setup a time together to meet and test it out. We can perhaps coordinate it one of CW people so we can use one of the CW phones.

I have mentioned to this person that maybe he could setup a DMZ just for the NVR but he wouldn't dare do such a thing.

Does anyone have any silver bullets to make this guy roll over?

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