Member Discussion

Genetec Security Center Upgrade 5.9 Issue

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Erik Gleason

07/13/20 03:05pm

After Upgrading to v.5.9 the video streams will come into the archiver for a limited amount of time and then drop off giving a diagnosis of:

Archiver role lost connection to unit control service on server GENETECVIDEO1

System.ApplicationException: ServiceDomainLost

and:

Archiver lost connection to UnitControl service on server GENETECVIDEO1

This was not occurring in the previous versions. I am about to pull out my last three hairs I have in my head. Any one out there have any ideas on what can be causing this issue?

Any help is appreciated.

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Sean Patton

IPVM | 07/13/20 03:15pm

** **** ******** ***** local *** ******* ** connected ** ** ****** Directory ******? *'** **** similar ****** **** *** account ******* *** ******* Server ******* ** *** the *********** ******** *****, locally ** ** *** Domain. **** *** **** be *** **** ** SQL *** ******* ** a ***** ******* *** the ******* ********/*********** ** SQL **** ********** ** some *****.

**** *** ******* *** to ******* *******?

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Lynn Harold

07/14/20 12:11am

**** ******* *** *** upgrade ****? ** ***** than **.* ** *.*'***, did *** **** (* ****** **** ******* refers **** **) *******/**** *** ********* for **** ******** **** (done ** ****** **** under *** ********* ***)? If **** ****** ** be ****, *** ***** have **** ********. ******, did *** *** ******** an ******** ****** (*** the ********) *** **-****** (I'd ******* *** ******** Role ******* ******** *** re-adding)? **** *** ********** the ******, *** **** and *** *** ********** should ** ******** ***** the **** ** *** same.

Laurent Villeneuve

Genetec | IPVMU Certified | 07/14/20 07:56pm

** ****,

* *** ******** **** our ***** ********** ******* team *** ******* ******* out ** *** ********. Please *** ** **** if *****'* ******** **** we *** ** ** help.

*******,

******* **********

******* ********* *******, *******

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Erik Gleason

In reply to Laurent Villeneuve | 07/14/20 08:29pm

**** **** *** **** were *********. ** ****** appreciate *** ********* ******* we **** ********.

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Erik Gleason

07/14/20 08:28pm

***** ***, ********. ***** several ***** ** *************** with ******* ** ***** that ** *** * Panasonic ** ****** **** was ******* *** ****** to *****. *** **** Panasonic ****** **** * have ****** ***** ***** install. * ***** ***** is * ****** * hated **.

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