Subscriber Discussion

Genetec Security Center Upgrade 5.9 Issue

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Erik Gleason
•Jul 13, 2020

After Upgrading to v.5.9 the video streams will come into the archiver for a limited amount of time and then drop off giving a diagnosis of:

Archiver role lost connection to unit control service on server GENETECVIDEO1

******.********************: *****************

***:

******** **** ********** ** *********** ******* on ****** *************

**** *** *** ********* ** *** previous ********. * ** ***** ** pull *** ** **** ***** ***** I **** ** ** ****. *** one *** ***** **** *** ***** on **** *** ** ******* **** issue?

*** **** ** ***********.

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Sean Patton
•Jul 13, 2020

** **** ******** ***** ***** *** Express ** ********* ** ** ****** Directory ******? *'** **** ******* ****** when *** ******* ******* *** ******* Server ******* ** *** *** *********** security *****, ******* ** ** *** Domain. **** *** **** ** *** case ** *** *** ******* ** a ***** ******* *** *** ******* security/permissions ** *** **** ********** ** some *****.

**** *** ******* *** ** ******* Support?

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Lynn Harold
•Jul 14, 2020

**** ******* *** *** ******* ****? If ***** **** **.* ** *.*'***, did *** **** (* ****** **** ******* ****** **** as) *******/**** *** ********* *** **** Archiver **** (**** ** ****** **** under *** ********* ***)? ** **** needed ** ** ****, *** ***** have **** ********. ******, *** *** try ******** ** ******** ****** (*** the ********) *** **-****** (*'* ******* the ******** **** ******* ******** *** re-adding)? **** *** ********** *** ******, the **** *** *** *** ********** should ** ******** ***** *** **** is *** ****.

(2)
LV
Laurent Villeneuve
•Jul 14, 2020
Genetec • IPVMU Certified

** ****,

* *** ******** **** *** ***** management ******* **** *** ******* ******* out ** *** ********. ****** *** us **** ** *****'* ******** **** we *** ** ** ****.

*******,

******* **********

******* ********* *******, *******

(1)
Avatar
Erik Gleason
•Jul 14, 2020
In reply to Laurent Villeneuve

**** **** *** **** **** *********. We ****** ********** *** ********* ******* we **** ********.

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Avatar
Erik Gleason
•Jul 14, 2020

***** ***, ********. ***** ******* ***** of *************** **** ******* ** ***** that ** *** * ********* ** Camera **** *** ******* *** ****** to *****. *** **** ********* ****** that * **** ****** ***** ***** install. * ***** ***** ** * reason * ***** **.

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